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E-Commerce Industry Value Chain: Deep Dive

Flevy

Effective value chain management enhances operational efficiency, reduces costs, and fosters innovation, thereby creating significant value for customers and stakeholders. Addressing challenges such as supply chain disruptions, cybersecurity threats, and rapid technological changes requires a strategic approach to value chain management.

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Report: IT leaders tackle new challenges with security, AI & CX

Zendesk

Invest in CX and EX for better business outcomes IT leaders have long noted the correlation between good employee experience resulting in good customer experience, and vice versa. High employee satisfaction and retention results in more positive, consistent experiences for customers.

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The Intersection of Big Data, Customer Experience (CX), and Digital Transformation

SBI Growth

Joining us on the is Mark Lister, he is the Chief Digital Officer for Ness, a digital engineering company that designs and builds digital platforms and software that helps organizations engage customers, differentiate their brands, and drive revenue growth.

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Managed Services vs Professional Services: Explained

Planview

For services professionals today, there are many discussions centered around the differences between managed services vs professional services, as well as which one is the right fit for your organization. Professional services organizations can also vary based on their structure. Most if not all their revenue is derived from services.

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Reconstructing a Marketing Organization from Start to Finish

SBI Growth

Joining us on the is Andrea Brody, the Chief Marketing Officer for Bravo Solution, which has sinced merged with JAGGAER to create the world’s largest independent spend management company. Andrea is one of the top B2B revenue generating marketers.

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Ethics of AI in CX

Zendesk

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

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Software for Financial Services Companies: What’s Your Tech Stack?

Nutshell

Organizations in this industry often provide several different services, requiring them to have access to various software solutions. Your CRM acts as a foundation and central hub for your tech stack, providing you with the data and tools needed to build better experiences and stronger relationships with customers and prospects.