Arpedio

MAY 23, 2023

Now, you might wonder if all this talk about sales coaching even concerns you: Your sales reps have already completed their onboarding and initial training, so what’s the point of spending more time and effort on additional sales coaching? Start by centralizing your account and stakeholder data in Salesforce! Let's talk! Let's talk!

Sales 52

Sales Account Management Stakeholders CRM 52

Insightly

NOVEMBER 1, 2022

At its simplest, CRM involves keeping track of end-to-end customer interactions across their lifetime journey. By tracking and analyzing data across every consumer touchpoint, you can improve customer experience, personalize interactions and ultimately increase revenue. What Are the Benefits of Utilizing a CRM Model?

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

Zendesk

JUNE 21, 2023

Anyone can be a brand advocate and includes, but is not limited to, customers, employees, influencers, and stakeholders. Customer advocacy can be a wildly successful strategy if you spend a lot of time on lead nurturing and craft exceptional customer experiences at each stage of the sales funnel.

Media 52

Media Onboarding Advertising Customer Experience 52

SmartKarrot

JANUARY 3, 2023

Hire, lead, manage and mentor Onboarding and implementation Success teams within the Customer Success organization. Indirectly lead a team of 41 across Onboarding & Implementation and Success. Direct responsibility for teams within the Customer Success function including onboarding, implementation, and success.

Customer Success 19

Customer Success Onboarding Suppliers Stakeholders 19

SmartKarrot

SEPTEMBER 30, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Instabase As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth.

Customer Success 19

Customer Success Stakeholders Onboarding Customer Experience 19

Insightly

DECEMBER 23, 2021

Because your CRM software will affect a wide array of stakeholders, you need a cross-functional needs assessment team. Have leaders ask their teams what functionalities they value in your current system, what customer experiences they wish you could offer, and what workflows and interactions they wish you could track?

CRM 90

CRM Software Software Facilitation 90

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Design customer communications and feedback processes.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

Insightly

DECEMBER 15, 2021

Here is the CRM implementation process we developed over the years to use whenever onboarding new customers and how you can make it work for your company. You’ll also want to integrate any program known to enhance the customer experience and automate business processes. Onboard And Train Your First CRM Users .

CRM 52

CRM Onboarding Software Software 52

Insightly

DECEMBER 15, 2021

Here is the CRM implementation process we developed over the years to use whenever onboarding new customers and how you can make it work for your company. You’ll also want to integrate any program known to enhance the customer experience and automate business processes. Onboard And Train Your First CRM Users .

CRM 52

CRM Onboarding Software Software 52

PandaDoc

DECEMBER 21, 2020

With a good customer success department, you can improve the levels of customer satisfaction and the general customer experience (CX) among your clients. From there, customer success staff will have the chance to establish a connection of trust while onboarding them. . Set Expectations and Outperform Them.

Energy and Utilities 52

Energy and Utilities Acquisition Software Software 52

SmartKarrot

SEPTEMBER 1, 2021

Role: Associate Director, Customer Success Location: London, England, United Kingdom Organization: Labcorp Drug Development As an Associate Director of Customer Success, you will develop and deploy a compelling vision and strategy for customer experience across the Clinical Trial Testing Solutions (CTTS) division.

Customer Success 19

Customer Success Advertising Onboarding Customer Experience 19

DemandFarm

MAY 22, 2023

They prioritize the unique needs of these clients, delivering customized solutions and services that cater specifically to their requirements. Key Account Managers: Emphasize long-term growth and client retention Key Account Managers, on the other hand, prioritize long-term growth and client retention.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

SmartKarrot

MARCH 30, 2022

Expand Domo footprint in current customer accounts by driving product adoption and up-sell opportunities of licenses and services. Help drive Product Management roadmap through the voice of the Customer. Work alongside Customer Strategy & Value Teams to drive product adoption. Stay up to date with customer industry trends.

Customer Success 19

Customer Success Onboarding Stakeholders Prioritization 19

SmartKarrot

JANUARY 16, 2023

Be responsible for a team that Operates as Account Managers, handling customer requests – including proactive issue resolution, issue escalation, and usage trending and forecasting. Responsible for the onboarding process for new accounts to ensure successful implementations. Grow, and expand customer product adoption and revenue.

Customer Success 19

Customer Success Client Onboarding Onboarding Stakeholders 19

PandaDoc

APRIL 24, 2023

Sales enablement techniques include using coaching, relevant content, training, and technology to help sales agents onboard, improve their sales skills, and sell more and faster. Begin training from your first onboarding sessions, and seek to create sales training that gets reps excited with collaborative learning.

Sales 52

Sales e-Learning Onboarding Software 52

Insightly

JANUARY 18, 2023

Faster onboarding Mundane tasks like drafting proposals and onboarding clients may not seem burdensome in isolation but with numerous client engagements occurring simultaneously, these tasks can quickly become time-consuming. These reports are readily available in your CRM to share with important stakeholders.

CRM 52

CRM Client Relationships Acquisition Decision-making 52

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Leadership Customer Experience Stakeholders 19

SmartKarrot

MARCH 25, 2022

Build, manage, and lead the Customer Success team for Pacvue Commerce. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education. Submit well-documented bugs and feature requests arising from customer escalated issues.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success. Apply here: [link].

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

JANUARY 5, 2021

Role: VP, Global Customer Experience Location: San Antonio, TX, US Organization: Tech Data As a VP of Global Customer Experience, you will build and lead the customer experience strategy and oversee operational excellence for all CX projects to ensure alignment with corporate strategy.

Customer Success 10

Customer Success Stakeholders Onboarding Customer Experience 10

SmartKarrot

DECEMBER 16, 2021

The customer experience (CX) has always been a priority for companies. Deloitte pointed out five good reasons to prioritize CX, and they’ve never been as true as in 20202: 1. Fun fact: customers are 19 percentage points more likely to share good experiences than a bad one, so there’s every reason to proactively prioritize CX3.

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

Insightly

JULY 31, 2023

A CRM can also consolidate customer data from disparate systems across the organization, to streamline communications and collaboration. Better customer experience. Improving customer satisfaction is a sure-fire way to drive positive results across your business. What does your onboarding process look like?

CRM 52

CRM Software Software Decision-making 52

SmartKarrot

DECEMBER 12, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Bryant Dental As a Customer Success Manager, you will enhance the customer experience and relationship through the development of team skills and processes, governing sales order management.

Customer Success 19

Customer Success Supply Chain Government Account Planning 19

SmartKarrot

OCTOBER 29, 2021

Role: Director, Customer Success Location: Remote, United States Organization: Unite Us As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

APRIL 12, 2022

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success. Drive to increase MAUs, NPS, and CSAT. Apply here: [link].

Customer Success 19

Customer Success Account Management Retail Advertising 19

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 15

Customer Success Leadership Customer Experience Stakeholders 15

SmartKarrot

SEPTEMBER 17, 2021

Own all core account metrics and goals to measure performance of Customer Success team (e.g., Passionately prioritize the service needs of the customers. Build an engagement model that aligns with the customers at needs at different segments while balancing the cost to serve. Net Promoter Scores).

Customer Success 17

Customer Success Account Management Negotiation Customer Experience 17

SmartKarrot

JUNE 9, 2021

Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, and new features; collaborating across teams to identify and pursue customer growth opportunities. Apply here: [link].

Customer Success 10

Customer Success Stakeholders Onboarding Customer Experience 10

SmartKarrot

JANUARY 21, 2022

Apply here: [link] Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Manage overall customer experience, satisfaction, and health of your portfolio of customers.

Customer Success 10

Customer Success Facilitation Stakeholders Prioritization 10

SmartKarrot

NOVEMBER 9, 2020

Role: Enterprise Customer Success Regional Director Location: Clearwater, FL, US Organization: KnowBe4 The Enterprise Customer Success Regional Director will be responsible to take extreme ownership in developing high performing Enterprise Customer Success teams and successfully manage the daily, weekly, monthly, and quarterly production.

Customer Success 10

Customer Success Onboarding Prioritization Stakeholders 10

SmartKarrot

MAY 19, 2021

Proactively coordinate with the outside onboarding and PS partners in maintaining the industry-leading customer service standards. Working with internal stakeholders with different goals/priorities. Defining the strategy for the team, including client prioritization and upsell opportunities.

Customer Success 10

Customer Success Value Proposition Stakeholders Publishing 10

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Stakeholders Onboarding 10

SmartKarrot

OCTOBER 21, 2020

Role: Vice President Customer Success Location: Salt Lake City, UT, US Organization: Collective Medical As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success team by setting their strategy, goals, and objectives.

Customer Success 10

Customer Success Stakeholders Customer Experience Onboarding 10

SmartKarrot

JUNE 18, 2020

Build, lead, coach and motivate a team of Customer Success Executives (CSEs) as well as support staff to achieve the targets in line with the revenue plan. You will be responsible for customer experience, increased product usage, retention, upsell, cross-sell metrics and renewals. Apply here: [link].

Customer Success 10

Customer Success Onboarding Stakeholders Prioritization 10

SmartKarrot

AUGUST 3, 2021

Build processes for customer success, including but not limited to those around customer satisfaction, customer support, and sales operations. Increase renewal rates and customer retention via the CSM team. Lead, manage and expand the customer care team.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

SmartKarrot

JUNE 10, 2020

The success of your company depends on the prioritization of customer needs and goals. The relationship that your employees create with the customers determines the expansion of the relations and benefits for the customer and the company. New Customer Onboarding .

Customer Success 11

Customer Success Management Onboarding Customer Experience 11