SmartKarrot

NOVEMBER 9, 2021

Role: Vice President of Customer Success Location: Palo Alto, CA, US (Hybrid) Organization: Spin Technology As a Vice President of Customer Success, you will lead the CSM team in driving user adoption, technical success, and long-term partnership with the customers.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

PandaDoc

JULY 14, 2020

If you are running a business, a lot hinges on your ability to close a deal through a sales meeting. Preparation will play a big part in your success. By following a sales meeting agenda that you know is effective, you will have a consistent framework to turn leads into clients. . How to prepare for your sales meeting.

Meetings 52

Meetings Sales Small Business Media 52

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members.

Customer Success 19

Customer Success eCommerce Onboarding Retail 19

SmartKarrot

SEPTEMBER 19, 2022

Apply here: [link] Role: Customer Success Manager Location: New York, NY, US Organization: HiBob As a Customer Success Manager, you will implement the onboarding of each of your clients (Mid-market and enterprise). Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution.

Customer Success 19

Customer Success Account Planning Retail Account Development 19

Hubspot Sales

MARCH 27, 2023

Conduct market research After defining your target audience, it's time to conduct market research to better understand them and meet your buyers where they are. Social media marketing: According to HubSpot research , 77% of social media marketers say their marketing specialty has been somewhat-to-very effective for their company this year.

Media 125

Media e-Learning Onboarding Marketing 125

SmartKarrot

JULY 15, 2022

Role: Senior Customer Success Manager Location: Remote, United States Organization: Signifyd As a Senior Customer Success Manager, you will oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Software Software 19

Account Manager Tips

SEPTEMBER 15, 2022

Here are some examples: Director of Strategic Customer Success, Tableau Software. Serve as a thought leader in the Customer Success organisation by keeping up to speed on the latest best practices and available tools.” You want to meet like-minded people. As if the job wasn't difficult enough! Profile Pic Maker.

Key Account Management 130

Key Account Management Account Management Media Publishing 130

Account Manager Tips

SEPTEMBER 7, 2022

Director of Strategic Customer Success, Tableau Software. Serve as a thought leader in the Customer Success organisation by keeping up to speed on the latest best practices and available tools.” You want to meet like-minded people. If you want a social media profile pic that pops, check out Profile Pic Maker.

Key Account Management 130

Key Account Management Account Management Management Media 130

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers.

Customer Success 19

Customer Success Negotiation Onboarding Account Management 19

SmartKarrot

OCTOBER 5, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Firstup As a Vice President of Customer Success, you will create a vision and strategic plan for leading Customer Success teams by delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention.

Customer Success 19

Customer Success Co-Creation Innovation Advertising 19

SmartKarrot

APRIL 4, 2022

Role: Customer Success Manager. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

Customer Success 19

Customer Success Shareholders Onboarding Account Management 19

SmartKarrot

MARCH 7, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 19

Customer Success Account Growth Onboarding Account Planning 19

SmartKarrot

FEBRUARY 4, 2022

Role: Customer Success Director Location: Austin, TX, US Organization: data.world As a Customer Success Director, you will establish a trusted/strategic advisor relationship with each assigned client and drive continued value and adoption of the products and services, ensuring retention.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Zendesk

JANUARY 5, 2022

Before sales reps can meet their targets, they need a clear understanding of what a sales lead is and how a lead is different from a prospect. They must also be armed with proven lead generation strategies to get people on the path to becoming a customer. Establish a strategic social media presence.

Publishing 105

Publishing Sales Media CRM 105

Hubspot Sales

OCTOBER 15, 2019

Using two-way integration with your CRM and Google or Outlook calendar, you can instantly log a meeting in your CRM, create meeting notices, and send invites to meeting guests. Social Media Integrations. Social media is an essential sales tool for nearly every business. Customer Success Integrations.

CRM 106

CRM eCommerce Software Software 106

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. What exactly is customer education? Social media.

Customer Success 19

Customer Success e-Learning Stakeholders Onboarding 19

Nutshell

JANUARY 17, 2024

Bringing sales, marketing, customer success, and project management teams together with a solid CRM software integration improves company-wide success and growth. Customer relationship management (CRM) software makes it easier for sales, marketing, and customer success teams to gather and extract customer data.

Business Growth 71

Business Growth CRM Management Software 71

Nutshell

APRIL 3, 2024

Important customer satisfaction metrics to track Methods for measuring customer satisfaction What is customer satisfaction? Customer satisfaction is a measurement of how well your company meets your customers’ standards. What are the best ways to monitor the satisfaction of your customer base?

Media 71

Media CRM Marketing Meetings 71

SmartKarrot

MAY 21, 2021

Director, Customer Success Location: Chicago, IL, US Organization: Paro.io Director of Customer Success, you will work directly with VP Growth (whose purview includes Sales and Sales Operations) to build a high-functioning revenue organization. Identify opportunities for continuous improvement.

Customer Success 10

Customer Success Digitalization Media Onboarding 10

SmartKarrot

FEBRUARY 10, 2022

As a customer success leader, one of your most important jobs is budgeting for the customer success department. But there is still a lot of parity required for organizations to give customer success equal prominence as other departments in the organization. The need for budgeting for customer success.

Customer Success 10

Customer Success Acquisition Onboarding Customer Experience 10

Insightly

APRIL 10, 2024

With episodes around 20 minutes or less, Closing Time dives deep into one topic to give you actionable takeaways from prominent leaders in sales, marketing, customer success, and more. In this collection, we get hands-on with the coaches who are in the trenches, having weekly pipeline meetings, and coaching AEs/BDRs/SDRs every day.

Marketing 52

Marketing Healthcare CRM Media 52

SmartKarrot

MAY 4, 2022

A study by Harvard Business Review shows that a CEO attends 37 meetings and works for an average of 62.5 These productivity hacks from the C-Suite executives will helps customer success managers improve their day and get the most from their time. Is it a meeting with a certain team? hours (about 2 and a half days).

Customer Success 10

Customer Success Management Media Meetings 10

SmartKarrot

JUNE 11, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

AUGUST 25, 2022

Transferable skills will help meet the requirements of all major roles and companies, especially in customer success. Leaders need to meet shared team goals, and this involves skills. How to Land your Dream Customer Success Job with Transferable Skills: 6 Steal the Deal Steps. Problem-solving skills.

Customer Success 11

Customer Success Interpersonal Skills Leadership Stakeholders 11

Nutshell

JUNE 12, 2024

Use this handy table as a reference for your next goal-setting meeting. The strategy of fast and efficient customer support is an ideal that will look different for each member of the customer success team. The differences between strategy vs tactics Still unsure about the differences between strategy and tactics?

CRM 71

CRM Prioritization Brainstorming B2B 71

SmartKarrot

MARCH 31, 2022

Well, that is how startups and SaaS companies feel when they do not take customer success seriously. To grow a SaaS company, it is important to communicate and engage with customers as much as possible. Customer success needs to curate a good customer experience to retain customers for a long-term commitment.

Customer Success 10

Customer Success Communication Media Advertising 10

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction.

Customer Success 10

Customer Success Onboarding Negotiation Account Planning 10

Zendesk

APRIL 18, 2023

A customer journey map can help businesses get clued in. These maps help companies understand their customers and meet their expectations. 5 elements of a customer journey map There are a few key elements that appear on most customer journey maps: 1. Customer service touchpoints are significant for any business.

Customer Experience 98

Customer Experience Advertising Media Brainstorming 98

SmartKarrot

MAY 28, 2021

All businesses seek to deliver value to customers. The main point is to keep promises and empower customers to meet goals. Customer success is a long-term requirement that drives value across operations. Customer success strategies are now made compulsory for improving the customer relationships.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

KAMCast

FEBRUARY 18, 2021

Michael works with organisations to help them deal more effectively – or EVEN more effectively – with those nightmare questions that people in business can get any time from clients, prospects, members of our own team, or even the media … particularly given the challenges we face in a climate affected by the disruption of the pandemic.

Shareholders 98

Shareholders Media Account Management Communication 98

SmartKarrot

DECEMBER 22, 2020

Role: VP, Customer Success Location: San Francisco Bay Area, US Organization: NexHealth As a VP of Customer Success, you will inspire, recruit, and develop top talent Customer Success team leaders and members who bring a customer-centric view to their everyday roles.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

DECEMBER 7, 2021

In any organization and particularly B2B business, the relevance of taking meeting notes cannot be undermined. . While some favor taking meeting notes, others believe meeting notes are nothing but a waste of time. So, where does all this negative information circulate in the corporate world about meeting notes?

Meetings 10

Meetings Decision-making Stakeholders Customer Success 10

SmartKarrot

MAY 12, 2020

Role: Customer Success Manager Location: Remote- UK; USA; Canada Organization: Kinaxis As a CSM at Kinaxis, You will report to the Director Of Global Customer Success. Establish and build on value-added relationships with the customers. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Account Growth Facilitation Stakeholders 10

SmartKarrot

JANUARY 17, 2022

But how often have we seen professionals in the customer success field ignoring this important detail? However, customer success practitioners would say – Hell, why should I care about it? I have to look after the needs of the customers. Who will care if I start contributing to the community as a whole?

Customer Success 11

Customer Success Value Proposition Prioritization Profitability 11

SmartKarrot

MAY 31, 2021

Every phase of the customer success journey, right from onboarding to retaining to growing, helps a customer, as well as the company, wreathe into a symbiotic relationship. On that note, videos have played an effective role in boosting customer success by giving them engaging and personalized content to enlighten and learn from.

Customer Success 10

Customer Success Onboarding Media Meetings 10

SmartKarrot

AUGUST 31, 2021

As a Customer Success Manager, you tend to receive and revert to a ton of incoming and outgoing e-mails every day, and that is a part of your job. To save you from all of that, here is a blog specially curated for you that draws out 5 essential email management tips for Customer Success Managers. An hour or so?

Customer Success 10

Customer Success e-Learning Management Prioritization 10