SmartKarrot

SEPTEMBER 5, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues.

Customer Success 19

Customer Success Onboarding Prioritization Facilitation 19

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability. Manage the post-sale relationship of Catchlight B2B accounts.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

DECEMBER 12, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Bryant Dental As a Customer Success Manager, you will enhance the customer experience and relationship through the development of team skills and processes, governing sales order management.

Customer Success 19

Customer Success Supply Chain Government Account Planning 19

SmartKarrot

JANUARY 17, 2023

Role: Customer Success Manager Location: Toronto, ON, Canada (On-site) Organization: CrowdRiff As a Customer Success Manager, you will proactively engage customers across multiple time zones to ensure that customers are reaching the value. Provide timely resolution to customer requests and inquiries.

Customer Success 19

Customer Success Onboarding Prioritization Management 19

Zendesk

JANUARY 12, 2024

But change is a part of life—even in business—and properly addressing it can greatly increase success rates. Organizations can use hypercare to onboard new customers , launch a new product, or introduce customers to a software update. Learn how hypercare support can help improve customer retention and satisfaction.

Prioritization 52

Prioritization Decision-making Customer Experience Customer Success 52

Insightly

FEBRUARY 2, 2022

You can elect to add engaged customers to customer or member councils who can get early access to new products or services and provide candid feedback in both one-on-one and focus-group style programs. If you’re in software, your engaged customers can be the ultimate beta testing group. . Offer fast page load speeds.

Onboarding 105

Onboarding Customer Experience eCommerce Prioritization 105

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Ensure successful deployment of products purchased by customers thru Radware professional services.

Customer Success 19

Customer Success Publishing Onboarding Prioritization 19

Insightly

FEBRUARY 2, 2022

You can elect to add engaged customers to customer or member councils who can get early access to new products or services and provide candid feedback in both one-on-one and focus-group style programs. If you’re in software, your engaged customers can be the ultimate beta testing group. . Offer fast page load speeds.

Onboarding 96

Onboarding Customer Experience eCommerce Prioritization 96

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Turn the customers into advocates.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

FEBRUARY 23, 2022

Role: Customer Success Director Location: Seattle, WA, US (Hybrid) Organization: DexCare As a Customer Success Director, you will drive customer loyalty, ensure the customers are satisfied and realizing measurable value from the products, support, and services.

Customer Success 19

Customer Success Co-Creation Onboarding Profitability 19

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

SmartKarrot

NOVEMBER 15, 2021

Role: Director, Customer Success Location: El Segundo, CA, US Organization: GoGuardian As a Director of Customer Success, you will build a platform Customer Success strategy from the ground up, to improve customer satisfaction and engagement, increase customer lifetime value, and reduce customer churn.

Customer Success 19

Customer Success Facilitation Communication Onboarding 19

Insightly

FEBRUARY 22, 2024

It is important because nearly all users and SaaS buyers cite “ease of use” as one of the top requirements for software they purchase. This should be fairly straightforward—how quick is the learning curve to onboard new users to the product or platform? A user-friendly interface and intuitive navigation simplify the onboarding process.

CRM 52

CRM Decision-making Onboarding Manufacturing 52

Zendesk

DECEMBER 7, 2021

Here’s how AI can improve the customer experience at specific touchpoints and, in turn, boost your bottom line. Improve customer onboarding. More than 90 percent of consumers feel that companies they buy from can do a better job onboarding new customers. Provide 24/7 customer support with AI.

Customer Experience 97

Customer Experience Artificial Intelligence Onboarding Retail 97

SuperOffice

JANUARY 4, 2021

There is one constant that shapes the survival, stability, and success of a company: relationships. That’s why customer relationship management (CRM) software has become a fundamental part of a company’s strategy to accelerate sustainable, long-term growth. What makes the best CRM software?

CRM 52

CRM Software Software Decision-making 52

Hubspot Sales

DECEMBER 6, 2022

Here, you'll learn how to successfully work with your business ecosystem at every stage of the sales process — from prospecting to customer onboarding. Get onboarding help. Increase retention and customer satisfaction. A business ecosystem map should also help you prioritize your time and energy.

Onboarding 107

Onboarding Decision-making Organization CRM 107

SmartKarrot

DECEMBER 21, 2021

Customer Success (CS) roles and dedicated CS teams have risen in these last few years. Customer Success Trends that C-Level Leaders should Note. Despite all our talks of living in a customer-centric world , ownership of customer experience and value-addition to the user remains vague.

Customer Success 19

Customer Success Profitability Onboarding Prioritization 19

Nutshell

MAY 19, 2020

While a mobile fitness app may offer monthly subscriptions, it is more practical for a tax preparation software company to offer annual renewals. The list below highlights some initiatives companies can implement to ensure continued customer satisfaction, thus decreasing churn rates: Improved onboarding experience.

Acquisition 133

Acquisition Onboarding Prioritization Customer Experience 133

Insightly

DECEMBER 15, 2021

A poor experience could lead to lost customer trust and even lost revenue as customers move away from your business solutions. . Successful CRM implementation makes all the difference in user adoption, customer data integrity, and, ultimately, ROI. 10 Steps To Successful CRM Software Implementation.

CRM 97

CRM Onboarding Software Software 97

Zendesk

MARCH 17, 2022

In this sense, ACV can help companies develop onboarding strategies for new sales reps, improve their training programs, and determine the ROI of their current hiring practices. Learning which accounts to prioritize for sales reps. They can also learn which clients to target with customer success strategies throughout the year.

Sales 98

Sales Prioritization Sales Analytics Client Relationships 98

SmartKarrot

NOVEMBER 14, 2022

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them.

Onboarding 10

Onboarding Customer Success Stakeholders Decision-making 10

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

PandaDoc

APRIL 28, 2023

Whether you’re in sales, marketing, or customer support, a customer relationship management system (CRM) is becoming increasingly essential to modern operations. So, what is CRM software doing for today’s companies, what types of companies use a CRM, and which CRM strategies can you use to benefit your teams and customers?

CRM 52

CRM Onboarding Software Software 52

Insightly

OCTOBER 19, 2022

By opting for a CRM that’s adaptable, automated, integrated and delivered by a provider that truly cares about customer success, you can escape that lagging feeling. Why Rethink Your CRM Software? According to experts, customer experience is everything. Your CRM Lacks Sufficient Software Integration Capabilities .

CRM 52

CRM Onboarding Decision-making Finance 52

Zendesk

JULY 14, 2022

But a customer education program is important for ensuring customers have access to training events and courses so they can adopt your products quickly. And when done right, it can increase customer satisfaction, reduce costs, and grow your bottom line. Customer education can shape customer behavior.

Onboarding 98

Onboarding Customer Success Prioritization Organization 98

ProlifIQ

FEBRUARY 23, 2024

To better understand how teams are adapting to this new environment, we surveyed over 250 professionals across sales, customer success, account management, and more about their account planning processes, challenges, and priorities for 2024. Prioritize new customer acquisition along with growing and retaining existing accounts.

Account Planning 52

Account Planning CRM Energy and Utilities Account Management 52

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

APRIL 18, 2023

“When the customer comes first, the customer will last.”- Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings.

Customer Success 10

Customer Success Prioritization Software Software 10

Zendesk

APRIL 5, 2022

But with B2B products, the quality of customer enablement in the form of demos, onboarding, and community forums adds value to the purchased item. Customer enablement works best when you take a collaborative approach to customer service. Encourage and implement customer feedback.

B2C 52

B2C Customer Experience Software Software 52

SmartKarrot

JULY 2, 2020

Role: Customer Success Manager Location: Sofia, Mexico, US Organization: FocusVision The CSM is responsible for ensuring the client’s success across FocusVision software products. Anticipate as well as adopt new technologies and leverage new features to educate customers.

Customer Success 10

Customer Success Onboarding Prioritization Customer Experience 10

Nutshell

MARCH 17, 2023

Prioritize your subject line What you put in the subject line matters — after all, it’s the first part of your email your reader will see. The right software tools can help you automate the process and make it easy to include your customers’ names in your emails. The subject line is a critical part of your message.

B2C 154

B2C Onboarding Decision-making B2B 154

SmartKarrot

JANUARY 5, 2021

Partner with regional VPs and transformation teams to prioritize use cases for the various CX projects, and ensure the appropriate global scope or regional applicability of all CX projects is realized. Align internal (company-side) milestones to external (customer-side) lifecycle events. Onboard and coordinate training customers.

Customer Success 10

Customer Success Stakeholders Onboarding Customer Experience 10

SmartKarrot

FEBRUARY 10, 2022

As a customer success leader, one of your most important jobs is budgeting for the customer success department. But there is still a lot of parity required for organizations to give customer success equal prominence as other departments in the organization. The need for budgeting for customer success.

Customer Success 10

Customer Success Acquisition Onboarding Customer Experience 10

SmartKarrot

JULY 30, 2021

It’s a powerful, emerging marketing tool – customer success. Weren’t we providing customer support and customer service all this while, they ask. Well, yes, but no, customer success is not the same as customer support or after-sales service. What is customer success?

Customer Success 10

Customer Success Onboarding Acquisition B2C 10

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Facilitation Stakeholders Prioritization 10

SmartKarrot

APRIL 21, 2021

Role: Director of Customer Success Location: Remote, Greenville, SC, US Organization: CIMcloud by Website Pipeline As a Director of Customer Success, you will set the vision for Customer Operations and motivate a team of high performers to achieve their goals. Identify and assess renewal risks for customers.

Customer Success 10

Customer Success Negotiation Leadership Account Planning 10

SmartKarrot

JUNE 18, 2020

Role: Customer Success Manager – Central Region Location: Chicago, Illinois, US Organization: Suse As a CSM, You will have to focus on the post-sales lifecycle and through close partnership with SUSE’s customers guide them in maximizing the value they get from their investments using SUSE’s products.

Customer Success 10

Customer Success Onboarding Stakeholders Prioritization 10