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Report: IT leaders tackle new challenges with security, AI & CX

Zendesk

We published our research in a report detailing the three top areas IT leaders are prioritizing along with strategic recommendations on how to realize these changes in order to stay ahead. Businesses should increase their investment in data privacy and security over the long term to build trust between their employees, customers, and tools.

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11 AI Predictions in Sales for the Next Year [Data + Expert Tips]

Hubspot Sales

AI recognizes facial impressions and drives emotion-based decisions The market size for facial recognition software was valued at USD 4.35 I think the biggest AI trend we’ll see in the next couple of years is the ability for AI to make emotion-based decisions. AI makes customer data more vulnerable.

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Ethics of AI in CX

Zendesk

But as we know, “With great power comes great responsibility”—businesses and individuals must commit to prioritizing the ethics of AI in CX to create a safe and positive experience for all. Whether at a national or organizational level, prioritizing AI ethics can help ensure the safety of businesses and individuals.

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The AI Framework for Business Transformation

OnStrategyHQ

That’s why we created an AI framework to guide you through strategically aligning AI to your efforts, considering which AI opportunities are most strategic, and building a plan to make it happen. Now is the time to consider what guardrails you must use to guide your decision-making.

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The Ultimate Guide to Global Account Management: Framework, Strategies, and Best Practices

DemandFarm

When these are executed together it results in business success in international markets: Account segmentation: Identify and prioritize key accounts based on criteria like revenue potential, strategic importance and growth opportunities. By prioritizing these accounts you’ll have a better understanding of how to allocate resources.

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The 5 Most-Needed Qualities for Leadership in Healthcare

CMOE

Leaders must develop policies to protect their organization via cybersecurity budgets and training programs. Each entity carries its own rules and regulations, making it challenging to track and monitor each one. Quick & Smart Decision-Making. How to Build Quick & Smart Decision-Making.

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8 Concerns Sales People Have About AI & How Leadership Can Address Them [New Data + Tips]

Hubspot Sales

Since AI gathers and stores vast amounts of information, there could be data leakage without proper cybersecurity measures. Though regulations can vary from company to company, it’s best to prioritize security from the very beginning to avoid future data leaks. “As How do you know if AI has made the wrong decision?