Red Star Kim
DECEMBER 7, 2023
This book review was published in Magazine – PM Forum way back in 2008. However, NLP (Neuro Linguistic Programming) has arisen a few times at recent training workshops so I thought I would publish the review as a blog post. Book review – Can we start again? The patterns of NLP applied to business interactions by Daryll Scott. Can we start again?
Hubspot Sales
DECEMBER 7, 2023
It’s here, the biggest sales quarter of the year. The very moment deal-seekers everywhere shoot their shot, turn prospects into buyers, and score buzzer-beating slam dunks that accelerate the business to record-breaking sales. Q4 sales are often the most lucrative of the year, but successful sales don’t come simply because of the season. Sales professionals who are doing their best work in Q4 are executing their sales processes to perfection.
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Nutshell
DECEMBER 7, 2023
Generative artificial intelligence (AI) has been the talk of the town this year for its potential to transform entire industries. One way to harness the power of artificial intelligence is by implementing AI productivity tools. AI promotes productivity by analyzing data, generating new ideas, and saving time through automation. In this article, we’ll explain how artificial intelligence software can enhance productivity and provide a comprehensive list of the best AI productivity tools.
Vantage Partners
DECEMBER 7, 2023
No account leader in a professional services firm ever relished the prospect of talking to a client about a scope overrun. There is often a temptation to avoid the conversation and simply suck it up, rationalizing it’s better for the relationship and for future business. Some firms try to rectify the situation by creating fairly strong disincentives for write-offs, which only serves to put partners, MDs, and others responsible for account growth and health firmly between a rock and a hard place.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Nutshell
DECEMBER 7, 2023
Keyword research is a routine part of online content creation. Whether you’re making videos for YouTube or creating a new company blog, you need to target the right keywords to help your pages rank. Keyword research tools help simplify that process for you. This post will break down the best keyword research tools as well as the basics of keyword research for your business.
SBI Growth
DECEMBER 7, 2023
Conversations on generative AI continue to maintain a fever pitch among business leaders today, but enterprise-level adoption remains spotty. SBI surveys with CEOs reveal that only 26% were running small-scale pilots with just 9% doing anything more. This is despite the fact that nearly three-quarters of respondents expect AI to play a significant role in their work in the next 12 months, with 94% of leaders wanting to integrate AI into their sales programs.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Nutshell
DECEMBER 7, 2023
Artificial intelligence (AI) continually improves all aspects of online operations. From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. One popular tool to use is AI chatbots. For example, a customer service AI chatbot can assist your team — and your customers. A search engine chatbot will help you get more out of your research experience.
Apptivo
DECEMBER 7, 2023
1. What is CRM Support in customer service? 2. How doеs a customеr sеrvicе CRM systеm work? 3. Why do you nееd a CRM for customеr sеrvicе and support? 4. Five tips for using CRM tools for customеr support 5. Why is customеr sеrvicе softwarе a bеttеr choicе for you? 6. Usе support CRM to prioritizе support tickеts and rеsolvе issuеs morе еffеctivеly 7.
Account Management Skills
DECEMBER 7, 2023
Agency owners often tell me their account managers aren’t leading client meetings confidently. I hear things like their team are: “Sitting back and letting the client lead” “Not building rapport” “Not asking enough questions” “Unprepared and unconfident” “Lacking presence” But like every other task the account manager undertakes, you can’t just expect account managers to ‘know’ how to lead meetings if: The agency hasn’t provided any guidance and ‘dos and don’ts’ (or has an internal client servic
Envisio
DECEMBER 7, 2023
Maintaining clear and readily available communication with residents is a key ingredient to building trust. When your community trusts you, it is much easier to get things done! But it’s not easy to keep the public informed about complex work being delivered in the public sector. It takes time, courage, requires multiple people to contribute, and necessitates good storytelling skills.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Apptivo
DECEMBER 7, 2023
1. What is CRM Support in customer service? 2. How doеs a customеr sеrvicе CRM systеm work? 3. Why do you nееd a CRM for customеr sеrvicе and support? 4. Five tips for using CRM tools for customеr support 5. Why is customеr sеrvicе softwarе a bеttеr choicе for you? 6. Usе support CRM to prioritizе support tickеts and rеsolvе issuеs morе еffеctivеly 7.
Customer Think
DECEMBER 7, 2023
Improves Field Service and Product Quality, Enhances Customer Satisfaction, Enables IoT Connected Product Initiatives
Help Scout
DECEMBER 7, 2023
For customer service workers, AI and the way companies implement it can be scary. Here is an honest discussion about AI anxiety in support and some tips on how to feel more comfortable in the face of change.
Zendesk
DECEMBER 7, 2023
“The way we work” is a global preoccupation. Are we doing a good job? Are we driving results? Is our work meaningful? Good employee experiences are a luxury in times of economic hardship. Adequate pay, work-life balance, and benefits like healthcare go further to create positive employee experiences than perks like office pizza parties or casual Fridays.
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
SmartKarrot
DECEMBER 7, 2023
In a recent conversation with Elizabeth, a seasoned Managing Partner at Go-to-Market Advisors and leader of their customer success practice, we delved into the intricate world of reducing customer churn. Elizabeth, with a rich background that spans from sales to leading customer success teams and consulting, shared valuable insights and expert tips on navigating the challenges of customer churn in the ever-evolving business landscape.
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