Hubspot Sales

DECEMBER 22, 2020

Working in sales isn’t easy, and I’m sure that isn’t news to you. Even if you love selling, the most seasoned salespeople can feel the pressure of working in such a competitive field. That’s why as a sales professional you need a suite of practices you can rely on to keep you feeling calm, motivated, and ready to take on your next challenge. If your sales self-care toolkit is empty, affirmations are a great place to start.

Sales 141

Sales Communication 141

Kainexus

DECEMBER 22, 2020

I join many in the Lean community in mourning the recent passing of a publisher, author, educator, and life-long learner, Norman Bodek. He was 88. You can read his obituary here. I was fortunate to get a lot of time with Norman over the past 15 years, as I documented in my LeanBlog.org post. I learned a lot from Norman, and I will forever appreciate his enthusiasm and support over the years.

Publishing 95

Publishing 95

CoSell

DECEMBER 22, 2020

In sales, we’re all on common ground. We’re contacting total strangers and converting them into long-term, repeat customers. On top of that, we are building collaborative partnerships, growing our network, and cultivating loyal customers who happily share warm introductions. A tall order, right? Yet, there is a specific way to achieve this. How? By building a scalable, winning sales process.

Prioritization 85

Prioritization Sales Decision-making Virtual Selling 85

Strikedeck

DECEMBER 22, 2020

Vincent Manlapaz, in an interview with Alix Simpson talks about the transformational changes in Customer Success. She also shares successful strategies to turn customers into loyal advocates.

Customer Success 76

Customer Success Onboarding Customer Experience 76

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Aepiphanni

DECEMBER 22, 2020

After witnessing a turbulent economy during the first half of 2020, it is only natural for people to be conservative with the way they invest their money. Some have sold their stocks, others have changed their strategies and shifted to day trading, while many may still be hesitant to take that first step. However, writer Jeff Sommer wrote in The New York Times that investors who decided to stick.

Investors 75

Investors Marketing Management 75

Strategic Planning and Management Insights

DECEMBER 22, 2020

Alison Van Rooy is a Senior Advisor to the President of Strategic Planning & Institutional Initiatives at Vancouver Island University (VIU), as well as a long-time policy planner for the Government of Canada. After working with the government for several years, she learned the strategic planning process is quite similar with other public sector institutions, so she decided to help Vancouver Island University with their brand new plan.

Government 75

Government 75

Aepiphanni

DECEMBER 22, 2020

After witnessing a turbulent economy during the first half of 2020, it is only natural for people to be conservative with the way they invest their money. Some have sold their stocks , others have changed their strategies and shifted to day trading , while many may still be hesitant to take that first step. However, writer Jeff Sommer wrote in The New York Times that investors who decided to stick to their stocks have reaped great rewards.

Finance 40

Finance Investors Banking Marketing 40

SmartKarrot

DECEMBER 22, 2020

Role: VP, Customer Success Location: San Francisco Bay Area, US Organization: NexHealth As a VP of Customer Success, you will inspire, recruit, and develop top talent Customer Success team leaders and members who bring a customer-centric view to their everyday roles. Drive strategy to ensure measurable customer success, retention, and expansion across various customer segments.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

Hubspot Sales

DECEMBER 22, 2020

The ability to negotiate is a critical skill for salespeople. There’s also no single perfect approach. Your ability to effectively negotiate a deal is more about your ability to read the situation and act accordingly than it is about talking a prospect into doing what you want them to do. Instead of seeing your negotiation style as a singular way of doing things, I recommend having a negotiation toolbox you can pull from to quickly adapt your negotiation style to the deal you’re looking to close

Negotiation 113

Negotiation Decision-making Facilitation Profitability 113

SmartKarrot

DECEMBER 22, 2020

For any business in general, it is important to know how much customers matter. Customers stick-on or retain with the company when they realize the value. Customers choose products that deliver the value they sign up for. Value realization, especially for SaaS companies, is a huge metric to understand how long-term success looks for the customer. Business value realization is achieving and understanding the actual business value due to the product or solution or service.

Customer Success 10

Customer Success Customer Value Communication Facilitation 10

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

ClearPoint Strategy

DECEMBER 22, 2020

Most organizations begin their reporting process in Microsoft Excel and PowerPoint—and typically don’t consider alternatives until their reporting becomes too robust or complex. They then begin looking for new tools in the marketplace and often find that creating the insightful reports they need will require a best-in-class reporting tool. Companies looking for reporting software need a solution that can handle five major components: Structure.

Software 40

Software Software Artificial Intelligence Organization 40

SmartKarrot

DECEMBER 22, 2020

Isn’t it every SaaS company’s dream to have tons of leads coming in for the product? A great way to get that is by building a PQL process. The PQL model will help sales teams identify sales opportunities in users. But what is a PQL? What is a Product Qualified Lead? A product qualified lead is one that gets considered qualified by actually engaging with the product.

Decision-making 10

Decision-making Customer Success CRM Marketing 10

PandaDoc

DECEMBER 22, 2020

You offer competitive prices and the best customer service in the industry. Even so, you are still struggling to close deals. If this sounds familiar, it’s likely that your proposals are not giving you the strong start that you need. While the information may all be there, poor design can severely undermine your proposal’s effectiveness. . A business proposal condenses the value you’ll provide to a prospective client into a few glossy pages of information.

Retail 52

Retail Marketing Sales 52

SmartKarrot

DECEMBER 22, 2020

Product experience is a part of the entire user experience. It focuses on the journey within the key product itself. Think of it as user experience within the walls of the product. It is essentially an experience the customer feels from the time they log in to the time they quit using the product. Since product-led growth is touted to be the most sustainable way to propel customer retention, product experience has assumed new importance.

Onboarding 10

Onboarding Customer Success Customer Experience Facilitation 10

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

SmartKarrot

DECEMBER 22, 2020

Source. Okay! Rising above all the complexities for which a customer uses your software, a B2B customer’s end goal is to ultimately serve their own customers. Hence, for providing a valuable service, it is important for you to understand your customer’s customer. There can be many kinds of customers for which your direct customer is using your software.

Value Proposition 10

Value Proposition B2B Media Customer Success 10

SmartKarrot

DECEMBER 22, 2020

Edtech is an interesting industry. It has been growing consistently over the past years. However, it has not yet reached its stage of being considered ‘established’. The COVID-19 pandemic has accelerated how Edtech companies work. Edtech solutions are becoming essentials for learning at home. Every class has gone online and there is a sudden upsurge in the number of innovative solutions in Edtech.

Customer Success 10

Customer Success e-Learning Customer Experience Stakeholders 10

SmartKarrot

DECEMBER 22, 2020

Didn’t you just adore your first pocket money or your first car or the first taste of independence? There is always a certainty of excitement that is followed by the newfound independence in each of our lives. While the customers today live and breathe in the era of DIY (do it yourself), tech booms, and rising expectations, going self-dependent is heavily sought after.

Customer Success 10

Customer Success Customer Experience Meetings Management 10

SmartKarrot

DECEMBER 22, 2020

When businesses are on a constant rampage to find themselves an edge, it is no surprise that they are hinging on an effective customer training program. The exceptional outcomes of a customer training module have triggered many organizations to inculcate it in their curriculums. Aside from this, it has the capability to take the company’s productivity and profitability to another level.

Customer Experience 16

Customer Experience Customer Success Onboarding Prioritization 16

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing