Remove employee-engagement cross-functional-collaboration 4-must-haves
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FROM EXECUTIVE SPONSORSHIP TO EXECUTIVE ENGAGEMENT

Strategic Account Management Association

During those years of leading SAM journeys, I was often frustrated by the lack of engagement among some of my fellow executive sponsor colleagues. When done right, strategic account sponsorship begs to have a very different definition. I find it valuable to rebrand the concept from executive sponsorship to executive engagement.

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KPI Management: Innovation Pipeline Strength KPIs

Flevy

Cross-Functional Collaboration Index Definition : A measure of the effectiveness and frequency of collaboration between different functions or departments within the innovation process. Innovation Cycle Time Definition : The time taken from idea generation to the commercial launch of a product or service.

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5 Principles That Govern High-Functioning Teams

CMOE

High-functioning teams consist of individuals who achieve positive outcomes for their team and organization. Low-functioning teams, on the other hand, are unstable, disorganized, and do the bare minimum. These teams are often managed by leaders who fail to inspire their employees to devote more of themselves to the team.

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Showpad 2021 Modern Selling Study: Enablement Drives B2B Selling Behaviors

Showpad

Prior to the pandemic, 64% of organizations reported having an enablement function, program or initiative. However, there are still 41% that only focus on one domain right now, on content or on training, and 13% report to only have some random acts of sales support that cannot even be called enablement.

B2B 111
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What is a customer journey map? How to create one + templates

Zendesk

Image source Customer journey maps can also have different endpoints, depending on which aspect of the customer experience or customer persona you’re trying to study. Have you ever had a relationship or friendship abruptly end and wished you could get a better picture of what went wrong? Why is customer journey mapping important?

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KPI Management: Digital Transformation Strategy KPIs

Flevy

The strategic use of digital technologies can lead to significant improvements in efficiency, customer engagement, and innovation, driving growth and creating new value propositions. Customer Digital Engagement Index Definition : Quantifies the level of engagement customers have with the organization’s digital platforms and services.

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Key Account Management: The Ultimate Guide

Hubspot Sales

At some point, most company leaders have looked at their list of best clients and thought, "It would be really bad if we lost any of these accounts." And programs that have been around for five-plus years can see results twice that. Does your product have upsell and cross-sell potential? Do you have the capacity?