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How to Scale Account Management for Business Growth with Calin Muresan

Account Manager Tips

Now, if there’s one thing that I know it’s when you are a small business, your priority is survival. So organizational design and formal systems, you know, well, that can wait. You can’t run an account management team like that, let alone a business. 00:00 Introduction 01:31 How Calin got his start in account management.

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75 motivational sales quotes to pump you up

Zendesk

Whether you’re struggling to meet your targets, feeling bummed after a harsh rejection, or finding it difficult to focus, a few encouraging quotes can help you power through those challenging days. Here are some quotes on sales productivity that’ll help you reevaluate how you’re spending your time and directing your focus.

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Customer service definition, skills, and important principles for 2021

Zendesk

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Customer service questions you should be asking. Adding the “why” into the support process improves the experience for customers, and it helps agents grow. This may sound like a lot more than you thought.

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The 8-Part Guide To Leading A Successful Strategy Meeting

ClearPoint Strategy

‘Hey, are you ready for our meeting?’ You want your meeting to be the one that people don’t dread. If you want to improve performance in your organization, it all starts with strategy. Are you making progress toward these goals? What are you doing to improve your performance? The Meeting.

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What agencies need to know about generative AI, with Roy Murphy

Account Management Skills

If you’re interested in the fast-changing world of generative AI, and how clients and agencies are using it, then you will love this conversation. Please do get in touch with him if you’re keen to discuss any aspect of what we covered. Roy Murphy 00:37 Thank you, Jenny, very pleased to be here.

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How to pitch to procurement, with Jessica Bowler and Iris Gatzweiler

Account Management Skills

It’s particularly useful for you if you want to know why clients typically pitch out for business, procurement’s role in the whole pitching process, how the brief is developed and some insight into how the final decision is made. Thank you so much, Jenny. Thank you for having us back. Thank you, Jenny.

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How to develop your personal brand for agency leaders with Steve Richards and Ryan O’Keeffe

Account Management Skills

Why is it important to pay attention to your personal brand. Where to start with personal branding. I hope like me, you come away inspired by this episode and with some ‘aha’ moments. I would highly recommend you follow Steven and Richard on LinkedIn. But today, the reason I’ve invited them on is, A.