retention-renewal-churn-management 
Arpedio
DECEMBER 20, 2023
ARR helps businesses to provide stability and predictability, impact cash flow, customer retention, and the ability to forecast growth. ARR has a direct impact on cash flow management, making it crucial for businesses to maintain and grow it. One of the key benefits of ARR lies in its relationship with customer retention.
Hubspot Sales
SEPTEMBER 27, 2023
They're spending hours manually managing subscriptions and dealing with frustrated customers. From software-as-a-service (SaaS) providers to e-commerce platforms to media streaming services, managing subscriptions has become a critical part of successful business strategy. In this post, we will go over: What is Subscription Management?
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Brooks Group
DECEMBER 1, 2023
Whether your organization has a dedicated Account Management team, or your salespeople are in charge of managing their own accounts, it’s important to establish account management KPIs to measure performance and effectiveness. Watch the video below to learn more.
Account Manager Tips
MARCH 23, 2021
Why is key account management important? Some reasons are obvious, like growing client revenue and retention, but others will surprise you. Well, i f you don't have key account management in place, you could leave money on the table, be helpless to competitor threats and put your most valuable clients at risk of defection.
Insightly
JULY 23, 2023
Customer success is associated with repeatable, renewal businesses, so it is most often associated within the realm of B2B Software-as-a-Service or SaaS businesses. No longer would businesses suffer to install software, update it and manage it on servers internally. High customer churn rates decrease customer lifetime value.
Account Manager Tips
MAY 29, 2021
Follow this 12-step capture plan process to fight churn and avoid competitive bids. Research by Frederick Reichheld of Bain & Company (the inventor of the net promoter score ) showed increasing customer retention rates by 5% increases profits by 25% to 95%. A renewal is the perfect time to re-calibrate. You guessed it.
Nutshell
MARCH 7, 2023
Why should sales managers track KPIs? How to track and report on KPIs KPIs for Sales Managers What are KPIs in sales? Why should sales managers track KPIs? Tracking KPIs gives sales managers and their teams a clearer view into how the sales department is performing and how that performance impacts the company.
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