Customer Think

FEBRUARY 15, 2024

Topic modeling, Customer sentiment, Emotional Value Index. Topic modeling: Topic modeling is an advanced artificial intelligence technique designed to automatically […] Much mentioned but not always a clear guideline on how to apply it in your customer research. What methods to use with AI?

Artificial Intelligence 69

Artificial Intelligence 69

Red Star Kim

MAY 9, 2023

I’m often asked if there are any books to supplement people’s learning – or for those who want a deeper dive into the topic. It provides a brief introduction to a wide array of topics including: everything starts with you, listening skills, questions, small talk, confidence, how to tell stories and becoming an interesting person.

Emotional Intelligence 130

Emotional Intelligence e-Learning Communication Finance 130

Account Manager Tips

NOVEMBER 19, 2022

Because we got bored listening to someone drone on about a topic we already know (or didn't care) about. Spend the briefest amount of time possible on introducing yourself, your organisation, the topic you're there to discuss and any other relevant background information that adds some context. Topic change. The hook 2 minutes.

Value Proposition 246

Value Proposition Decision-making Shareholders Government 246

Cranfield Executive Development

JANUARY 10, 2023

Louise Lupton found a different way of looking at things was crucial when undertaking a big restructuring project during COVID.

Leadership 40

Leadership 40

Customer Think

APRIL 8, 2024

I wrote today’s post for Nextiva; it covers an important topic: how to scale your customer experience strategy and includes how you can implement tools like Nextiva to support that strategy. The only true and sustainable competitive advantage brands have today is the customer experience.

Customer Experience 72

Customer Experience 72

Red Star Kim

SEPTEMBER 20, 2023

Normal, everyday work topics. He argues that we should k eep separate topics separate – so you may need to have an initial conversation frame before talking about those different topics. Being able to summarise a topic is a key skill when communicating to leaders. He suggests using the “So what?” test to help you.

Communication 147

Communication Meetings Publishing Decision-making 147

Customer Think

MARCH 23, 2024

I want to continue this topic now by focusing on using the information for continuous improvement of the brands and services you offer. In my last article (Harnessing the Power of Customer Feedback to Win Hearts and Cultivate Loyalty) I spoke about the importance of actioning customer feedback.

Customer Experience 81

Customer Experience Innovation 81

Customer Think

OCTOBER 10, 2023

With millions of users expressing their thoughts and feelings on various topics every day, social media has evolved into a treasure trove of unfiltered, real-time data. Social media platforms have become the epicenter of communication, opinion-sharing, and customer interaction.

Media 121

Media Communication 121

Account Manager Tips

OCTOBER 16, 2021

In 2018, they launched hashtags to help you discover topics and engage with your network. As a LinkedIn creator , you can share the topics (hashtags) you post about the most. Topic will appeal to a broad range of clients and I often find great conversation starters that I can share with clients. LinkedIn was late to the party.

Key Account Management 244

Key Account Management Account Management Management Media 244

Customer Think

DECEMBER 4, 2023

Likewise, a dip into the comment section of many blog topics, news stories or social […] A quick Google search will reveal dozens of blogs, companies, and social media posts espousing the benefits of positive affirmations, and the power of positive and encouraging words.

Customer Experience 109

Customer Experience Media 109

Customer Think

JUNE 19, 2023

Today’s article includes an excerpt from my latest book, Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business (Advantage|ForbesBooks) along with some additional thoughts on the topic. Did you know that custom.

Customer Experience 124

Customer Experience 124

Brooks Group

OCTOBER 11, 2023

The keynote speaker and topic you choose are the perfect opportunity to target the challenges your team faces and give them ways to overcome them. Involve your salespeople early in the planning process to get a clear idea of specific topics that are important to them. But remember, a known name is not what’s most important.

Sales 92

Sales Sales Training Meetings Media 92

Customer Think

MARCH 27, 2024

If you haven’t noticed, Webinar emails have become extremely formulaic:* A couple of lines of copy stating the business problem to be addressed* 3-4 bullet points summarizing the agenda or main topics* a call to action, normally accompanied a desperate plea of “don’t miss this event” It might be another symptom of our AI-driven times, […]

Digitalization 64

Digitalization Marketing 64

Customer Think

FEBRUARY 26, 2024

In November of last year, I spoke at the CX NXT – Customer Experience Summit in Dubai on the topic of failure, fumbles and fiascos in customer experience. Now, we can all learn from failures, but rather than just doing a talk about service and experience mishaps and what we can learn from them specifically, I wanted to […]

Customer Experience 75

Customer Experience 75

Nutshell

JANUARY 16, 2024

In each episode, Schaefer brings on a different marketing expert to discuss a variety of marketing topics. These topics often relate to simple marketing strategies, but the podcast is also frequently used to discuss new or upcoming marketing trends. As you might expect, this podcast discusses a variety of social media topics.

Marketing 71

Marketing Media Digitalization B2B 71

Nutshell

JANUARY 16, 2024

In each episode, Schaefer brings on a different marketing expert to discuss a variety of marketing topics. These topics often relate to simple marketing strategies, but the podcast is also frequently used to discuss new or upcoming marketing trends. As you might expect, this podcast discusses a variety of social media topics.

Marketing 71

Marketing Media Digitalization B2B 71

Strategic Communications

JUNE 16, 2023

Tweets with relevant hashtags are more likely to appear in searches and trending topics. By using hashtags sparingly and thoughtfully, you can connect with users interested in similar topics. Categorization and organization: Hashtags facilitate content discovery, enabling users to find information on specific topics easily.

Media 78

Media Digitalization B2B Facilitation 78

Customer Think

MARCH 8, 2024

Let’s start with them, before I dive deeper into that topic with Praval Singh, VP Marketing for Customer Experience at Zoho, who – naturally – has some good […] What the heck is customer experience, and who is responsible for it? These are two very good questions, for which I, myself, have some very distinct answers.

Customer Experience 69

Customer Experience Marketing 69

Customer Think

JULY 21, 2021

Apart from a lot of other CX-related topics like e.g. customer data platforms, customer journey orchestration, configure, price, quote, artificial intelligence, machine learning, robotic process automation, and many more, there is another topic that currently gets quite some attention. Low code and no code platforms.

Artificial Intelligence 140

Artificial Intelligence Meetings 140

Kainexus

OCTOBER 31, 2023

In a recent podcast episode, Mark Graban and Greg Jacobson engage in a lively conversation on topics such as habit science, the upcoming conference sessions they will be participating in, their shared admiration for the Lean Leadership Podcast, and advice for those starting out in Lean Six Sigma or Continuous Improvement.

Customer Experience 97

Customer Experience Leadership Healthcare 97

Sales Gravy

JUNE 15, 2023

They delve into the topic of salespeople transitioning from non-sales careers later in life, and explore a shared passion for the arts and how it influences sales success. They delve into the topic of salespeople transitioning from non-sales careers later in life, and explore a shared passion for the arts and how it influences sales success.

Sales 97

Sales 97

Zendesk

MARCH 13, 2024

Have a question for a Zendesk expert, interested in being a guest, or want to suggest a topic for a future episode? Tune in for more on Brad’s approach to experimentation, what he’s learned, where he’s prioritizing changes, and what he thinks about the future of CX in our latest episode of Conversations with Zendesk.

Prioritization 113

Prioritization Meetings 113

CMOE

MARCH 6, 2023

strategy + business (s+b) Whether it be topics centered around operations, marketing, or human capital, strategy + business aims to “illuminate the complex choices that leaders face….and From topics ranging from diversity to innovation to analytics, the blog offers invaluable and actionable insights leaders can benefit from.

Finance 98

Finance e-Learning Innovation Leadership 98

CMOE

FEBRUARY 15, 2023

Here are some of the topics Dashe & Thomson has covered: Performance support for managers Reskilling and upskilling Learning in the moment of need 4. eLI’s blog discusses topics that focus on improving the professional learning experience. eLI’s blog discusses topics that focus on improving the professional learning experience.

Leadership 98

Leadership Emotional Intelligence Onboarding Innovation 98

Force Management

JULY 27, 2023

There were a few questions we saw over and over again from the audience, so we wanted to take the time to provide some relevant resources around those topics. We got even more nuanced and unique perspectives on these topics from our panel guests during the event. If you missed the panel discussion, you can watch it on demand here.

Leadership 82

Leadership Organization Marketing Sales Leadership 82

SBI Growth

MARCH 29, 2023

Consistent themes around the two topics have surfaced, as seen in SBI's client engagements, executive round tables, and proprietary research, and go-to-market leaders need to pay attention. Sales effectiveness and productivity are current initiatives top-of-mind for commercial leaders.

Marketing 62

Marketing Sales 62

Customer Think

JANUARY 22, 2023

So, today, we will explore this topic but from a leadership lens. I was listening to a podcast episode on 99% Invisible hosted by the inimitable Roman Mars and they were talking about Stroads, which piqued my curiousity. Before we go ahead, I t.

Leadership 121

Leadership Innovation 121

RAIN Group

MARCH 22, 2023

Yet when it comes to a particularly hot topic in our industry, sales leaders do anything but. One of the first things sellers learn is to keep it simple. Rather than apply the K-I-S-S principle to sales productivity, many leaders instead turn to technology, tracking, and top-down governance.

Government 115

Government Sales 115

Customer Think

MARCH 8, 2024

When you see the questions, I think you’ll agree that having a statistically significant dataset for a “no BS” view of this topic would be super valuable for the whole martech community. First, one more reminder: please take our Martech Composability Survey this week. We’ll share the full results publicly.

Marketing 59

Marketing 59

Customer Think

MARCH 24, 2024

Response rates can drop when surveys are too long or the topic / questions feel irrelevant, insensitive or poorly timed. They aren’t tired of giving their opinion and suggestions. Fatigue only sets in when they feel bombarded with requests.

52

52

Red Star Kim

FEBRUARY 12, 2024

Use the simple to complex model seen in TED lectures if it’s a complex or technical topic Write for the channel – Some channels encourage lots of words. 50% Around 6 out of 10 33% 7 out of 10 17% 8 out of 10 Topic of most interest? Make an emotional connection – Connect with your reader. Be evocative. Others keep it brief.

Media 130

Media Financial Services Advertising Decision-making 130

Customer Think

FEBRUARY 23, 2024

During ZohoDay24, Zoho amongst other topics, gave some insight into how the company looks at AI. Raju Vegesna presented Zoho’s AI vision and progress. Additionally, I had the opportunity for a one on one with Zoho’s director of AI research, Ramprakash (Ram) Ramamoorthy.

59

59

Customer Think

APRIL 8, 2024

All the rage these days in Contact Center online webinars and consortia is the topic of automation and “AI”… “Bots”, “ChatGPT” (I still don’t understand what that does, but apparently, as far as you know, I’m using it to write this article right now.) The ominous overtone to most of these conversations is that Robots […]

45

45

SBI Growth

SEPTEMBER 28, 2021

On today's show, Steve Blum, Autodesk CRO and EVP Worldwide Field Operations, joins us to discuss topics that are top of mind for commercial leaders navigating the second half of 2021, including: Revenue Model Shifts Pre and Post-Pandemic. Autodesk is among those whose strategy pre-pandemic allowed them to weather 2020 unscathed.

Software 101

Software Software Digitalization Customer Experience 101

Nutshell

MARCH 31, 2023

On the Sales Hacker blog, you’ll find articles by sales professionals on a variety of topics, including sales management. The blog covers leadership skills, sales strategy, hiring for sales, and many other topics. The blog covers a wide variety of sales topics, including management and leadership.

Sales Management 62

Sales Management Management Sales Leadership Leadership 62

The Center for Sales Strategy

OCTOBER 10, 2022

As female thought leaders, experts, and industry gurus, Jenn and Tracy share their insights, tips, and knowledge on various topics that help companies improve sales performance. Tune in now or keep reading for a brief overview.

Digitalization 119

Digitalization Media Sales Management 119