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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. We’re seeing it first hand. The ecosystem: When creating value, think outside your own business.

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Kainos, Revenue Growth & Net Revenue Retention

Deep Insight

Revenues at Kainos, excluding acquired companies (£m, 2015-2022). The graph on the right shows that in 2015, Kainos generated revenues of £61m. Its revenues would still have grown as the clients that were on its books in 2015 generated revenues of £68m in 2016. In 2015 Kainos floated on the London Stock Exchange.

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How To Better Manage Your Cash Flow

Aepiphanni

In a Medium article written by the founder and owner, Maren Kate, she tells the story of how the company dissolved overnight in 2015 after scaling fast and not realizing beforehand that their burn rate was high. Zirtual, a virtual assistant startup, is one example of this. This highlights the importance of cash flow management.

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Account-Based Marketing: Time to future proof your marketing efforts to become customer-led and team enabled.

Cosawi

This in turn rewards the progressive, ABM embracing company by being seen as a forward-thinking and customer-centric supplier who focuses on deploying the total value of their company’s capabilities where and when the customer needs them. In the one-to-one scenario, the supplier is trying to distill the value of targeting customers.

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How to help your customer’s navigate shifts in 2022 to stay ahead of the competition by leveraging digital tools?

Arpedio

Another strategy is the Challenger Sales method which relies on delivering insight about an unknown problem or opportunity in the customer’s business that the supplier is uniquely positioned to solve. Customer: Supplier selection: “Does this do what we want it to do?” Bain & Company.

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Top 10 Innovation Links of the Week: 12.24.15

Planview

The skinny: You’re going to love Spigit’s 2015 Ultimate Holiday Gift Guide, with a handpicked selection of gifts ranging from books to events to fun goods. The skinny: Have you asked your suppliers for ideas on how to innovate and drive greater value for your customers? Who it’s from: Spigit. Read more ».

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Sales Management with AI: Why Hyperautomation is becoming Inevitable in Sales.

QYMATIX

” Here are a few examples: Price increases on the part of suppliers are passed on to customers one to one; customer loyalty measures are widely distributed, or all customers receive offers on a new product. Roland Berger (2015): Die digitale Zukunft des B2B-Vertriebs. How can it be done better? With artificial intelligence.