Zendesk

JULY 27, 2021

Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes. Providing an exceptional customer experience (CX) requires the ability to be nimble and responsive for the long term. Stay agile in your industry.

Financial Services 52

Financial Services Healthcare Manufacturing Retail 52

Freshworks

APRIL 2, 2021

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitality industries have been hit particularly hard. We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years.

Customer Experience 53

Customer Experience Software Software Transportation 53

SuperOffice

JANUARY 4, 2021

Building relationships and customer experiences. Today’s customers turn to companies that provide a consistently good customer experience that understands their wants and needs throughout their entire journey. This puts a lot of pressure on companies to up their game or lose their customers to competitors.

CRM 52

CRM Software Software Decision-making 52

Hubspot Sales

AUGUST 21, 2023

While the funnel is centered around the awareness, consideration, and decision stages of the customer’s journey, the circular flywheel focuses on attracting, engaging, and delighting prospects, leads, and customers. After that, your customer should ideally turn into a promoter. Reduce customer acquisition costs.

Marketing 98

Marketing Brainstorming Decision-making Advertising 98

SmartKarrot

APRIL 24, 2020

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. This ‘fine line’ is created by the gap between customer acquisition and customer retention. That’s what we are working towards customer success.”. What is a Client Success Manager?

Management 11

Management Account Management Acquisition Value Proposition 11

Hubspot Sales

SEPTEMBER 22, 2020

And customers are now demanding a low-touch buying experience, as opposed to the drawn-out purchasing processes involving multiple meetings that have been the norm for so long. And they have been built to suit the goals of the people selling the software, not the customers it's supposed to serve. These shifts aren't new.

Software 95

Software Software CRM Stakeholders 95

SmartKarrot

JANUARY 22, 2021

Did we successfully make it through 2020 and the years ahead of that? It is a given that the oddities of complex changes have surfaced on the face of Planet Earth but one that stays rooted are the customers and the value that we strive to woo them with, has not seen a massive change. Is it really 2021?

Customer Success 10

Customer Success Artificial Intelligence Customer Experience Onboarding 10

SmartKarrot

JULY 2, 2020

But then over the last one year, and more so as we go further into 2020, one can see that SaaS metrics are changing, and with it, the way business is conducted, too. It is the measure of what you think the customer wants from your product or service enabling companies to focus on that with all the tools have at hand. Down with churn.

Customer Success 10

Customer Success Acquisition Onboarding Customer Experience 10