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CS Benchmark Results & 2021 Outlook

Desired Path

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.

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CS Benchmark Results & 2021 Outlook

Desired Path

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.

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CS Benchmark Results & 2021 Outlook

Desired Path

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.

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Mergers and Acquisition Series Part 1: Role Definition and Alignment

SalesGlobe

Demonstrating Success in the Midst of Uncertainty. 2021 was the year of unprecedented M&A activity (over $4 trillion) globally and although we have seen a slowdown in 2022, it is shaping out to equate to pre-pandemic levels, which is to say- it’s time to roll up our sleeves and get to work. And it’s not going to be easy.

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Top 50 Customer Success Influencers 2021

SmartKarrot

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

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The Digital Evolution and Its Impact on Revenue Growth in 2021

SBI Growth

One of the main differences this past year was the emphasis on digital strategies geared towards getting closer to the customer rather than traditional cost-cutting. The impact of this is profound, and in industries where getting closer to the customer.

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Disruptive Marketing: What it is and how you can benefit from it

Insightly

And that’s ok, that’s how innovation works. This has been augmented by technological innovation. Data from 2021 indicates that 84% of US GenZers use social media, compared to 81% of US Millennials, 73% of Gen-Xers and 45% of Baby Boomers. There are more ways that marketing and customer success are related.