PandaDoc

OCTOBER 30, 2023

For example, leaderboards aren’t just for closed/won deals; they can also show who has influenced the most deals (great for SDRs) or highlight activity details from your CRM like the number of calls and emails per rep. The excitement from winning drives the entire business forward – from Marketing to Product to Customer Success.

Sales 52

Sales Software Software CRM 52

SmartKarrot

OCTOBER 7, 2020

A recent press release states that the SaaS business is expected to bounce to approximately $60 billion by the year 2023. Salesforce : SaaS used in CRM solutions. Freshworks : SaaS used in CRM solutions. Going Digital : The toughest competition to a vertical SaaS provider today is to go digital.

Acquisition 10

Acquisition Logistics Digital Transformation Digitalization 10

SmartKarrot

AUGUST 12, 2021

Over the last few years, the digital revolution has changed the way businesses relate to customers. With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality.

Customer Experience 11

Customer Experience Artificial Intelligence Decision-making e-Learning 11

Planview

JULY 20, 2023

According to the TSIA 2022 PS Benchmark Survey, 73% of companies expect revenue growth in 2023. But 49% of companies expect hiring freezes or potential layoffs this year, and 57% expect budgets to be flat or reduced in 2023. As Thomas Lah, EVP at TSIA says, “You can’t cut your way to success.”

Profitability 52

Profitability Software Software CRM 52

PandaDoc

APRIL 11, 2023

Is it necessary to follow up after a successful sale? Following up isn’t just about making those initial conversions; it’s an integral part of customer relationship management (CRM), too. Customers will feel more valued when you follow up with them. Always remember customer success is your success.

Sales 52

Sales e-Learning Small Business Procurement 52

SmartKarrot

NOVEMBER 23, 2020

All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products. Tech giants like Salesforce have already set up the standards for offering more value to their customers. Worldwide public SaaS spending would more than double from 2019 to 2023.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

SmartKarrot

JANUARY 21, 2021

The new generation of Customer Success saw the christening of an innovative version of the technology, namely the Customer Data Platform (CDP). Here is what we shall be learning: What is a Customer Data Platform? Types of Customer Data Platform Functions of Customer Data Platform Why do you need it?

CRM 10

CRM e-Learning Customer Experience Artificial Intelligence 10

PandaDoc

MAY 8, 2023

Customer service agents need the right tools in order to create outstanding customer interactions. That includes automation tools, ticketing systems, strong workflows, CRM software, live chat software, and so much more. Let’s take a look at some of the best customer service software for support teams in 2023.

Software 52

Software Software Communication Publishing 52