Zendesk

FEBRUARY 29, 2024

Revenue churn rate is a metric that helps businesses identify the monthly revenue they lose with every lost customer. In this guide, we cover the basics of revenue churn, how you can calculate and reduce it, and how being attentive to your customer experience (CX) can make a significant impact.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

Planview

JANUARY 22, 2024

As we welcome the new year, we asked our team of product innovation experts and thought leaders to identify trends they’re seeing across the industry and within our customer implementations. Trend #1: Greater Financial Scrutiny on New Product Development Balanced Against Innovation Opportunity While the U.S.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

Insightly

FEBRUARY 12, 2024

The firm gathers and disseminates data from actual software users with a mission of ensuring everyone has access to the right information to make better decisions. It includes a data quadrant for the category where it shows an axis for innovation, leadership, service and challengers.

Software 52

Software Software CRM Small Business 52

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

OnStrategyHQ

JANUARY 31, 2024

As more organizations realize the importance of AI adoption, having a well-defined AI transformation strategy may be the most important thing you can do in 2024. An effective AI strategy is designed to increase business value, create a competitive advantage not previously achievable, and make your organization more efficient than before.

Artificial Intelligence 52

Artificial Intelligence Brainstorming Supply Chain Government 52

SmartKarrot

FEBRUARY 9, 2024

Customer Expansion and Growth Customer expansion and growth form the next crucial phases, where the challenges of upselling, cross-selling, and leveraging successful customer experiences come to the forefront.

Customer Success 10

Customer Success Onboarding Innovation Acquisition 10

SmartKarrot

DECEMBER 17, 2023

As a customer success leader, my initial thoughts on AI’s impact are shaped by the myriad possibilities and unknowns it presents. While contemplating the long-term effects of AI, the immediate focus lies on leveraging available tools, such as Chat GPT , to innovate and enhance customer experiences.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

SmartKarrot

DECEMBER 17, 2023

As a customer success leader, my initial thoughts on AI’s impact are shaped by the myriad possibilities and unknowns it presents. While contemplating the long-term effects of AI, the immediate focus lies on leveraging available tools, such as Chat GPT , to innovate and enhance customer experiences.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

Insightly

MARCH 11, 2024

Customer experience (CX) and satisfaction are some of the driving forces behind modern business success. To meet customer-centric goals, new CRM tools with greater precision are being developed. So, here are the top CRM trends for 2024. Artificial Intelligence (AI) Of course AI tops the list of 2024 CRM trends.

CRM 52

CRM Artificial Intelligence Cybersecurity Internet 52

Zendesk

MARCH 24, 2023

This makes forecasting far more reliable, as it is based on data from hundreds of production assets, including automatic processing equipment like robotic packing machines. And even before goods go into full production, AI can help train robots to work more efficiently—a process that BMW innovated with NVIDIA through its virtual factory.

Supply Chain 98

Supply Chain Manufacturing Shareholders Logistics 98