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What Consumers are Saying About AI and Customer Service

Customer Think

These days, everybody in business is talking about AI. We’re inundated with research and data about the percentages of people who report this or that about it, especially as it has begun to be employed in customer service use cases. But what do consumers SAY about AI, and how do they think it will affect […]

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Book review: All you need to know about commercial awareness by Christopher Stoakes

Red Star Kim

So here is a Book review: All you need to know about commercial awareness by Christopher Stoakes. About the author Christopher Stoakes was originally a lawyer. Overview of “All you need to know about commercial awareness” This is an ideal book for those entering the world of work. And he has taught on MBA courses.

Finance 130
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Prospects Do NOT Care About Your Features and Benefits

The Center for Sales Strategy

Brace yourself because I'm about to tell you why your meticulously crafted pitches about features and benefits are falling on deaf ears. Here is a truth bomb that might just revolutionize your sales strategy. Yes, you heard that right. It is time to shift gears and move beyond the traditional features and benefits spiel.

Sales 111
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Bank Survey: Small-business owners optimistic about their future

NG Data

The survey by TD Bank shows that 90% of small-business owners are optimistic about the next 12 months. However, concerns about inflation and increasing costs are prevalent. Source The post Bank Survey: Small-business owners optimistic about their future appeared first on NGDATA.

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The Time-Saving Power of Intent Data for Sales

Read on to learn more about how intent data can save salespeople time -- while capturing more qualified leads in the process! By using the power of intent data, capturing buyer interest has become more feasible for sales. Not only that, but using it will save immense time during your workflow; a win-win on all fronts.

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It’s Not About Being Tough, It’s About Growth: Giving Useful Feedback

CMOE

By sharing feedback in the moment, you are connecting the feedback directly to a current event rather than making a vague comment about something you’ve seen in the past. Involve the Other Person Corrective feedback is about helping the other person improve, so they need to be actively involved in the discussion.

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What Global Brands Get Wrong About the Customer Experience

Customer Think

There’s a universal truth the world over — bad experiences turn customers away. But the rate of churn after a disappointing encounter isn’t equal across the globe. Customers in some regions are less forgiving after a poor interaction.

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B2B Pocket Playbook: End-to-End Guide to Sales Enablement

It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers.

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3 Mistakes Organizations Make While Developing ABM Programs

Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Inadequate contact inventory within universe. Wasteful technology and service spending.

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Cold Calling Tips and Tricks

In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. In recent years, cold calling has become synonymous with rejection and failure.

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The Power of Conversation Intelligence

Generally curious about the CI space? Looking for tools to surface the voice of your customer? Has Conversation Intelligence (CI) been discussed in your organization, but you don’t know where to start?

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Best Practices for Accelerating the Sales Process

Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. The bottom line is that, in B2B sales, speed is useless without control.

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The ABM Benchmark Survey

Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

You'll learn more about: Trending supply chain tech investments to consider. In this webinar, you’ll gain actionable insights from Olivia Montgomery as she walks us through Capterra’s extensive research on how businesses - notably SMBs - are addressing supply chain challenges in 2023. Forecasting techniques to manage inventory.

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How to Transform Your Supply Chain: Digitization for Decision-Making

Speaker: Hannah Testani, CEO of Intelligent Audit

Hannah Testani will teach us more about: How technology will transform and digitize the supply chain and what impacts we’ll see going forward. The digital transformation of supply chains has already begun, so join us for this exclusive webinar to learn how to improve your company’s bottom line and, ultimately, your end customer experience.