DemandFarm

APRIL 13, 2023

KAM Glossary (with 65 Definitions) To help strategic account managers / key account managers /sales professionals enhance their understanding of Key Account Management (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to key account management.

Key Account Management 52

Key Account Management Account Management Management Value Proposition 52

DemandFarm

MARCH 31, 2023

With the growing size of buying groups in the digital age, it is imperative to consider factors that play into the challenges and benefits of digital key account management. I didn’t want to add to the tech stack and have other random bits of software outside of that,” – Andrew Collings.

Key Account Management 52

Key Account Management Account Management Digitalization Management 52

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

ProlifIQ

FEBRUARY 8, 2023

QBRs and Salespeople: The Key to True Customer Success and Growth There are certain truths to life that cannot be disputed. A quarterly business review is typically an event that takes place over the span of a few days to a week where sellers and a customer success manager come together to align on all of their key accounts.

Account Planning 52

Account Planning CRM Customer Success Decision-making 52

Revegy

JULY 17, 2018

Are your account plans helping your teams meet their quotas or are they missing the mark? Without comprehensive, well thought out account plans, companies are missing out on major revenue opportunities and risk losing some of their largest clients. 4) Align Your Approach to Your Customer’s Goals with Strategy Maps.

Account Planning 40

Account Planning Suppliers Profitability Decision-making 40

SmartKarrot

MAY 30, 2023

Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Negotiation 19

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed.

Account Management 11

Account Management Key Account Management Management B2B 11

SmartKarrot

NOVEMBER 30, 2022

Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid) Organization: Drivewyze As a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Apply here: [link].

Customer Success 19

Customer Success Onboarding Facilitation Account Planning 19

SmartKarrot

MARCH 7, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 19

Customer Success Account Growth Onboarding Account Planning 19

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. Who is an Account Manager? Account planning.

Account Management 10

Account Management Management Negotiation Stakeholders 10

KAMCast

NOVEMBER 26, 2020

So, with so many quotes by smart people to remind us of the importance of proper preparation and planning to avoid poor performance…WHY do most account plans simply NOT WORK? Perhaps the answer is simple and it is because most account plans are just too complicated! What’s on your ideal customer handover list?

Account Planning 52

Account Planning Key Account Management Account Management Meetings 52

KAMCast

DECEMBER 3, 2020

Picture the scene… You have just asked one of your top account managers to meet you and walk you through their account plan for your most important customer. You want to know what we know, what we don’t know, what we are planning to do and how we are going to achieve it. Sounds like a simple ask right?

Key Account Management 52

Key Account Management Account Management Account Planning Customer Experience 52

SBI

JULY 1, 2020

Success requires streamlined, silo-shattering processes that highlight the optimal path to revenue and enable the right high-value activities to efficiently, predictably and strategically drive growth. To uncover hidden revenue in your key accounts, focus on these 5 strategies that great companies get right. Collaborate Beyond Sales.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

AUGUST 4, 2020

Role: Customer Success Manager Location: Boston, MA, US Organization: LinkSquares As a CSM, You will have to collaborate on customized strategic plans to drive business value through the LinkSquares platform. Regularly monitor progress against this plan, looking for and mitigating risks.

Customer Success 10

Customer Success Account Management Stakeholders Onboarding 10

SmartKarrot

MAY 27, 2020

The account manager plays a pivotal role in any business. But over the course of time, the role has evolved with the rise of Software-as-a-Service (SaaS) companies. With this evolution, the role of a SaaS account manager has not been the same as that of an account executive. Out-and-out Account Planning.

Account Management 10

Account Management Management Account Planning Construction 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. customer-centric?support Establish and manage?relationships support strategy?to

Customer Success 10

Customer Success Facilitation Account Planning Customer Experience 10

SmartKarrot

JULY 27, 2020

Work cross-functionally with your team members to ensure alignment with customer objectives.CSM team plays a crucial role in engaging with customers to ensure fast adoption/ROI, achieve key success metrics/outcomes, share product roadmap plans and conduct regular business reviews. Apply here: [link].

Customer Success 10

Customer Success Value Proposition Account Planning Stakeholders 10

SBI

MAY 16, 2019

Company Celebrates Two Industry Awards, Announces Major Product Releases, and Opens Inaugural Sales Enablement Customer Roadshow Series. May 16, 2019 9:14 AM EDT- Upland Software, Inc. The Association of Proposal Management Professionals® (APMP) recently named Upland Software as Vendor of the Year. About Upland Software.

Software 22

Software Software Account Planning Innovation 22

SmartKarrot

AUGUST 18, 2020

Role: Customer Success Manager Location: Remote, US Organization: Planview, Inc. In this role, you will have to build strong, trusted and influential relationships with strategic customers. You will have to create annual account plans to document and deliver both customer and Relativity goals for each specific customer.

Customer Success 10

Customer Success Finance Onboarding Facilitation 10

SmartKarrot

NOVEMBER 23, 2020

Role: Director of Customer Success – 100% remote Location: Remote, United Kingdom Organization: WORK180 As a director of Customer Success, you will identify and implement short and long-term strategies for client retention and growth. Works with the Account Managers to develop an overall account plan.

Customer Success 10

Customer Success Onboarding Account Management Leadership 10

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Digital Transformation Customer Experience Account Planning 10

SmartKarrot

MAY 7, 2020

With the evolution of ways companies are dealing with their customers, the role of account manager has come into prominence proving out to be extremely useful in their business. This Article lists top Account manager Interview Questions and Answers for review before taking or giving an interview. Source JD&RE.

Account Management 10

Account Management Management Client Relationships Meetings 10

Arpedio

JUNE 15, 2023

Start leveraging account-based selling technologies today! What is Account-Based Selling Technologies? Account-Based Selling (ABS) Technologies refer to the set of tools and software solutions designed to enable and enhance the practice of account-based selling. Let's talk! Superior together.

Artificial Intelligence 52

Artificial Intelligence Prioritization Decision-making Advertising 52

Upland

DECEMBER 6, 2021

This is especially true for sellers with a wide portfolio of complex enterprise customers and B2B opportunities to look after. This way, teams can collaborate more efficiently to refine account plans and win opportunities. Altify’s Google Docs integration is included for all Opportunity Manager and Account Manager customers.

Account Planning 195

Account Planning Account Management Organization Customer Success 195

SBI

SEPTEMBER 5, 2019

To help meet these elevated customer expectations, SiriusDecisions also predicts an increase in the adoption of customer engagement technologies and platforms – such as customer data platforms, customer success management technologies and customer advocacy software – that integrate into existing sales and marketing technologies and tools.

Acquisition 27

Acquisition Account Planning B2C Banking 27

SmartKarrot

JANUARY 4, 2022

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Customer Success 3

Customer Success Onboarding Account Management Acquisition 3

ProlifIQ

APRIL 21, 2023

Account Planning Growth Strategy For businesses looking to grow their revenue and achieve their goals, an effective account growth strategy is essential. This strategy involves developing a comprehensive plan to manage and grow the customer accounts that are critical to the business’s success.

Account Growth 52

Account Growth Account Planning Key Account Management Account Management 52

Upland

DECEMBER 14, 2021

In leading organizations, Slack is often the go-to tool for collaboration, and Salesforce is the book of record for everything customer relationship-related. Slack integration is included for Altify Account Manager and Opportunity Manager customers. However, customers do need to bring their own Slack licenses.

Account Planning 195

Account Planning Account Management Publishing Organization 195

SBI

AUGUST 12, 2019

We’re placing the power of AI within reach for every Marketing, Sales, and Customer Success department and enabling those teams to engage their prospects and customers with highly personalized and nuanced conversations at scale.”. Account Planning. Opportunity Management. Opportunity Management.

Account Planning 32

Account Planning Innovation Acquisition Account Management 32

SBI

MAY 21, 2019

organizations wasted $30 billion on unused software over the course of four years. For sellers, lack of customization and legacy solutions leave them scrambling to find relevant content and value-based evidence to provide the personalized sales interactions that modern buyers require. Account Planning. Account Targeting.

Account Planning 30

Account Planning Sales Healthcare Account Management 30

SmartKarrot

JANUARY 5, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Verdata As a Director of Customer Success, you will network across the fintech ecosystem to find relevant Verdata partnership opportunities. Implementing solutions, training customers and managing customer programs.

Customer Success 2

Customer Success CRM Stakeholders Client Relationships 2

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Arpedio

APRIL 1, 2022

An era where sales and strategic account management are driven by intelligent, targeted prospecting in close collaboration with marketing. It’s a prerequisite for Account-Based Selling that a company come together as a unified entity. It is complexity build in a user-friendly and easy-to-work with solution. Kasper Tvedebrink.

Stakeholders 59

Stakeholders B2B Account Management Decision-making 59

SBI

NOVEMBER 7, 2019

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Account Planning. Account Planning. Account Planning. Account Planning. Industry News. Industry News.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20