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Private client management and marketing: Business plans, recruitment, assessments and automation (Nov 2023)

Red Star Kim

Who is your customer? What does your customer value? On the task aspects, it’s worth remembering the five questions every leader should ask (Peter Drucker About Peter Drucker * Drucker Institute ): What is your mission? What results do you seek? What is your plan?

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Revenue churn: What it is + how to calculate it

Zendesk

Revenue churn measures the monthly recurring revenue (MRR) loss from existing customers over a specific period. This metric focuses on customers who have canceled or downgraded their monthly subscriptions. Revenue churn is most relevant for software-as-a-service (SaaS) companies or subscription-based businesses.

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Intentionality and the Differentiating Competitive Advantage 

Planview

To my knowledge, we are the only organization with access to such a large and complex value stream data set. The data measures the flow of business value through all the activities involved in a software value stream. Executives lacked visibility into how value stream management connected or mattered to their OKRs.

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Current Challenges in B2B Wholesale

QYMATIX

The determination of customer value should be based on both monetary and non-monetary parameters. Current revenue and profit contribution are of course key value dimensions, as is monetary customer potential, i.e., the potential future revenue from a customer, which can also be expressed as customer lifetime value.

B2B 40
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The Complete Guide to SaaS Sales

Nutshell

Selling something that your customers will never hold in their hands requires a very specific approach and a whole lot of practice. Essential Software Tools for SaaS Sales. SaaS sales is the process of selling software that customers access through an online portal or website and use to solve a business problem.

Sales 127
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Top 10 Sales KPIs Every Business Should Track

Apptivo

Consider the following: In a software company, the sales manager is in charge of a team of reps entrusted with converting leads into software subscriptions. Customer Lifetime Value (CLV) Customer lifetime value (CLV) is the total revenue a firm anticipates to generate from a client over the course of their business relationship.

Sales 52
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Account Management vs Customer Success Explained

Arpedio

By taking a proactive approach to client relationships, they not only secure the foundation of the business’s clientele but also open avenues for advocacy and referrals, which can lead to new client acquisitions. This software aids in identifying upselling and cross-selling opportunities.