Showpad

JUNE 14, 2021

With a restarting economy, many B2B go-to-market teams are at risk of being left behind as competitors lean in strongly to digitally transformative selling and buying strategies. 70% of B2B decision-makers say they are open to making new purchases over $50,000 in a fully self-serve or remote fashion, and 27% would spend more than $500,000.*.

Meetings 59

Meetings B2C Stakeholders B2B 59

SBI Growth

FEBRUARY 14, 2021

Nearing the end of 2020, less than a dozen market-leading CEOs gathered for SBI’s fall Advisory Meeting to discuss common challenges faced throughout the year as well as share best practices for trending topics, including: Using the Right Data for Right.

Meetings 77

Meetings Marketing Customer Experience Customer Success 77

Upland

NOVEMBER 28, 2021

Typically, these programs are powered by a robust software solution designed to meet all stakeholders’ reference needs—from Marketing and Customer Success to frontline sellers and everyone in between—and require at least one dedicated Advocacy Manager to keep everything running smoothly.

Sales 195

Sales B2B Software Software 195

Zendesk

AUGUST 24, 2021

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. How B2B and B2C customer service differs.

B2B 52

B2B B2C Finance Communication 52

SBI Growth

SEPTEMBER 29, 2021

With executives facing the same challenges and experiences, and in this unique time, on a level playing field. Clarity is needed for the C-Suite in terms of Marketing. Many CEOs have placed digital investments on the back burner and now.

B2B 133

B2B Digitalization Marketing Meetings 133

Hubspot Sales

JUNE 8, 2020

It's never been more difficult to be a B2B sales rep. You have to manage heightened expectations, battle against a multitude of competitors and make sure you have time to meet the needs of everyone in your pipeline. Relationships are everything in B2B sales. How to Create A Positive B2B Sales Experience.

B2B 90

B2B Sales Decision-making Marketing 90

Upland

DECEMBER 6, 2021

Multitasking, jumping from meeting to meeting, and racing the clock, are all too familiar for salespeople. This is especially true for sellers with a wide portfolio of complex enterprise customers and B2B opportunities to look after. But sellers often move fast and get pulled in several different directions at once.

Account Planning 195

Account Planning Account Management Organization Customer Success 195

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

Customer Success 19

Customer Success Key Account Management Account Planning Stakeholders 19

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Partner with Sales, Account Management, Customer Success, and AI Services to ensure clients are set up for success in the short and long term.

Customer Success 19

Customer Success Logistics Onboarding Profitability 19

SmartKarrot

NOVEMBER 14, 2022

Role: Director of Customer Success Location: Cambridge, MA, United States (On-site) Organization: Volta Labs, Inc. Establish both leading and lagging KPIs to enhance customer advocacy. Remain on top of customer news and new features, and use insights in every meeting to obtain growth. Apply here: [link].

Customer Success 19

Customer Success Facilitation Stakeholders Leadership 19

SBI Growth

AUGUST 22, 2020

As part of our advisory program, SBI recently held a virtual meeting comprised of an intimate group of market-leading B2B CEOs (public and private with market caps from $1B to 10B) to discuss current market challenges and opportunities for achieving.

Marketing 109

Marketing B2B Meetings Customer Experience 109

SmartKarrot

FEBRUARY 8, 2022

Role: Strategic Customer Success Director Location: Indianapolis, IN, US Organization: Wunderkind As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Follow-up on support ticket escalations. Apply here: [link].

Customer Success 19

Customer Success Onboarding Stakeholders Publishing 19

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Account Management Management Leadership 19

SmartKarrot

AUGUST 23, 2021

Role: Customer Success Manager Location: Houston, TX Organization: Ivanti As a Customer Success Manager, you will develop strong relationships with assigned customers and serving as a trusted advisor to key influencers and/or decisions makers. Maintain high customer retention and recurring revenue retention rates.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

ProlifIQ

FEBRUARY 13, 2023

Defining a Sales Handoff The business model for many B2B Saas companies involves customer growth. In fact, most Saas companies get the majority of their revenue from existing customers. Therefore, customer satisfaction should be a top priority for businesses.

Account Planning 52

Account Planning Onboarding Sales Customer Success 52

SmartKarrot

MAY 3, 2021

If you lived in and around the customer success space for a while, take a moment and think back to those earlier years. Appreciate how far the field has come–from delivering onboarding and adoption outputs to achieving major corporate and customer outcomes like customer ROI and retention. contact-form-7].

Customer Success 19

Customer Success Leadership Finance Facilitation 19

SmartKarrot

JULY 25, 2022

If you have decided to be in customer success, there is no better time. There is a growing global need for customer success managers, customer success specialists, and customer success leaders. A CSM needs to ensure that customers meet their goals across their journey.

Customer Success 19

Customer Success Decision-making Communication Onboarding 19

Nutshell

AUGUST 6, 2018

Customer Nurturing Sales Process Templates. Customer Success Pipeline. Draw out the remaining roadblocks to making the sale and alleviate the buyer’s concerns regarding how your product offering will meet their needs and budget. Customer Success Pipeline. Proposal-Based Sales Process. OVERCOME OBJECTIONS.

B2B 48

B2B Negotiation Stakeholders Decision-making 48

SmartKarrot

AUGUST 17, 2021

When your SaaS company gains customers, they need help tracking and keeping customers. You need to have a great customer success platform that assesses customer relationships, product usage, customer onboarding and more. A dedicated customer success platform has multiple benefits.

Customer Success 19

Customer Success Software Software CRM 19

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

MAY 4, 2022

There is a lot common between the product team and the customer success team. Well, products are made for customers. And customers use products. By connecting with the customer success team who actually speaks to the customers to know what is wrong. Who is a Customer Success Manager?

Customer Success 19

Customer Success Management Onboarding Decision-making 19

SmartKarrot

APRIL 29, 2022

Metaverse is a digital world that has everything in real life- workspaces, shopping centers, leisure centers, meeting spaces, and more. The B2B marketing space will be revolutionized with metaverse. Metaverse for B2B Marketing. Every business wants to meet its customer’s demands and needs. Immersive training.

B2B 10

B2B Marketing Logistics Advertising 10

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. Customer education is necessary for customer success.

Customer Success 19

Customer Success e-Learning Stakeholders Onboarding 19

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

Arpedio

JANUARY 5, 2023

A QBR, or Quarterly Business Review, is a quarterly (hence the name) check-in with your customer. The purpose is to review the impact of your offerings on your customer’s business and discuss the priorities and goals that lie ahead. QBRs aren’t limited to customer success. A means to reinforce your relationships.

B2B 52

B2B Account Management Customer Success Performance Review 52

Hubspot Sales

MARCH 7, 2023

A RevOps team can help align your sales, marketing, and customer success departments and keep each department accountable for driving revenue growth for your business, while identifying potential areas of friction in your business at-large. You've underinvested in customer experience.

Publishing 102

Publishing Customer Experience e-Learning Software 102

SmartKarrot

FEBRUARY 8, 2022

It is often said that the purchase of a product or service is the starting point of customer experience. The CSM (Customer Success Manager) must enhance the customer experience instead of the sales or marketing department. . Reasons that make customer experience strategy a must-have for B2B SaaS businesses.

Customer Experience 21

Customer Experience B2B Publishing Media 21

SmartKarrot

APRIL 6, 2021

If you are a customer success leader who’s being forced to use a sales tool that wasn’t built for you in the first place, we get you. how to sell your customer success tool to them. how to sell your customer success tool to them. The Impact of selling a customer success software to the C-suite.

Customer Success 18

Customer Success Software Software Decision-making 18

Zendesk

OCTOBER 20, 2023

Startups use customer service plans to establish a foundation for building customer relationships and loyalty from day one. Small and mid-sized businesses (SMBs) use customer service plans to improve customer satisfaction and meet customer needs while scaling their growth.

B2C 52

B2C Customer Experience B2B Software 52

SalesPop

MARCH 25, 2021

The more I’ve been diving into account management in the creation of this series of articles, the more I’m discovering how widespread a lack of account management is in B2B organizations. In more complex B2B sales, the focus is constantly put on the lead machine, on obtaining new customers. It actually seems like a blind spot.

Account Management 98

Account Management Management B2B Advertising 98

SmartKarrot

OCTOBER 26, 2022

Any B2B business can use these account management best practices to improve the performance of its core accounts. 6 Account Management Best Practices for B2B Companies! Here is an explanation of the six account management best practices for B2B companies: Create consistent customer segments for upselling and cross-selling.

Account Management 11

Account Management B2B Management Advertising 11

SmartKarrot

NOVEMBER 8, 2021

Customer success has a vital role to play in any B2B business. Today, businesses have become quite aggressive, which has become very challenging to compete with customers. . It gives a definite edge over your competitors, which results in better customer success. . What exactly is customer success?

Customer Success 10

Customer Success Onboarding B2B Customer Experience 10

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services. What is a Customer Success Specialist?

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. In fact, a customer experience that satisfies customers leads to reduced churn. Benefits of Good Customer Experiences in B2B Companies.

Customer Experience 10

Customer Experience B2B B2C Banking 10

SmartKarrot

MAY 24, 2022

Work from home has blurred the lines between office and home, and a petulant child appearing in the background during high-powered meetings is no longer frowned upon. So, what can customer success leaders do to support working parents? But there is still a long way to go. Here are a few ideas: 1. Encourage flexibility.

Customer Success 19

Customer Success Prioritization Communication Meetings 19

Insightly

APRIL 10, 2024

With episodes around 20 minutes or less, Closing Time dives deep into one topic to give you actionable takeaways from prominent leaders in sales, marketing, customer success, and more. In this collection, we get hands-on with the coaches who are in the trenches, having weekly pipeline meetings, and coaching AEs/BDRs/SDRs every day.

Marketing 52

Marketing Healthcare CRM Media 52

Zendesk

JANUARY 5, 2022

Before sales reps can meet their targets, they need a clear understanding of what a sales lead is and how a lead is different from a prospect. They must also be armed with proven lead generation strategies to get people on the path to becoming a customer. Build a customer journey within your content. Attend industry events.

Publishing 105

Publishing Sales Media CRM 105