Groove HQ

MARCH 4, 2024

Your support team makes your customers successful. and enjoy regretting your meal choices, you’ve probably […] The post 5 Things CEOs and Founders Need to Know About Good Customer Service appeared first on Groove Blog. Here’s how to make your support team successful. If you grew up on the east coast of the U.S.

Customer Success 89

Customer Success 89

Customer Think

MARCH 5, 2024

Automation is revolutionizing customer service, and your business needs to jump on board. Imagine: Customers getting instant answers 24/7, solving problems independently, and receiving personalized recommendations – all thanks to smart technology. Dive into this blog to discover […] Sound like a dream?

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Groove HQ

JANUARY 7, 2024

Artificial intelligence (AI) is rapidly changing the landscape of customer service, reshaping the way businesses operate by automating routine tasks and enabling faster, more accurate responses. In fact, using AI for customer service can make a big difference for customer satisfaction in this time when efficiency is so highly valued.

Artificial Intelligence 70

Artificial Intelligence 70

Customer Think

JANUARY 14, 2023

Customer expectations are constantly changing, not only in how they purchase and spend but also the way they engage with brands and the expectations that come along with those interactions. For brands this means they can’t afford to deliver sub-par customer service or their customers will go somewhere else.

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124

CMOE

MARCH 6, 2023

Research shows that organizations that offer a learning culture, which can help build strategic skills, knowledge, and competencies, are 92% more likely to create original products and services. To get started, begin bookmarking these 21 best business strategy blogs. and the impact of their decisions.”

Finance 98

Finance e-Learning Innovation Leadership 98

Customer Think

APRIL 23, 2024

It’s a nearly universal opinion: Today’s customer service leaves much to be desired. But it’s not just customers who are frustrated. Service agents are, too. Many people have suggested that AI and chatbots are innovative, “easy” fixes to customer service challenges.

Innovation 49

Innovation 49

Customer Think

FEBRUARY 13, 2024

Imagine the frustration when a customer service interaction takes a turn for the worse. Now, let’s picture a scenario where your customer service team handles every interaction with such finesse that not only are customers satisfied, but they become passionate supporters for […]

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Customer Think

DECEMBER 29, 2022

My comments on Service Recovery as Your Superpower. So often I hear having a service and doing a great service recovery is good for you. Is an unnecessary service because of a defect good for a customer? If you reach this point, you do need service recovery. Make service a profit centre.

Customer Value 121

Customer Value Manufacturing Advertising Profitability 121

Customer Think

MARCH 20, 2024

Great customer service sets companies apart, and you leave money on the table if you don’t meet your customers’ expectations of engagement. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest in modern solutions.

Meetings 64

Meetings Organization 64

Customer Think

MARCH 26, 2024

Improving internal customer service should be a priority for every organization.Consider this: Fred is really good at the technical parts of his job, but colleagues dread having to work with him. Susan thinks being abrupt means being efficient, and her terse emails always put people on edge.

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Groove HQ

NOVEMBER 25, 2019

Find out how to provide exceptional customer service using our 15-point checklist. The post Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service appeared first on Groove Blog.

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Customer Think

MARCH 25, 2023

Self-service for customer service and support is just a first step in a much broader digital engagement strategy enabling brands to engage with customers online and via mobile devices throughout the entire customer journey – before and after they buy.

Digitalization 105

Digitalization Business Growth 105

Customer Think

NOVEMBER 3, 2023

Macroeconomic pressures are forcing organizations to improve operational efficiency and, at the same time, boost customer loyalty and retention.

Organization 92

Organization 92

Groove HQ

MARCH 3, 2022

We've pulled together a list of high quality customer support templates to help you level up your support game! The post 25 Customer Service Email Templates to Save the Day appeared first on Groove Blog.

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102

Insightly

NOVEMBER 3, 2021

This is part 4 of a customer service and support blog series based on conversations with the leaders of Insightly’s client services and customer success teams. More specifically, these two teams are at the very center of your organization’s efforts to drive adoption, retention, and ultimately, customer loyalty.

Remote Working 105

Remote Working Customer Success Facilitation Communication 105

Customer Think

JANUARY 17, 2022

No business is immune to this, and that includes the customer service industry. Customer service roles are under much pressure these days to find new ways of dealing with complaints efficiently while still providing high-quality support. As technology advances, so does everything else.

Artificial Intelligence 145

Artificial Intelligence 145

Insightly

SEPTEMBER 28, 2021

4 customer service challenges (and how to solve them). This is part 2 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Director Client Services at Insightly. Continuing on with my discussion with Zeke Silva, Sr.

Remote Working 98

Remote Working Prioritization Communication Stakeholders 98

Customer Think

SEPTEMBER 22, 2021

If so, your customer service should be staffed. The post Futureproof: Customer Service with a Human Touch appeared first on Interaction Metrics. Is human connection a pillar of your brand? Are your people central to your company’s core values?

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Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. Strategies for company executives.

Decision-making 139

Decision-making Customer Experience Profitability Organization 139

Customer Think

APRIL 7, 2023

Customer service is a key component of any successful business. Without a dedicated customer service team, it can be difficult to manage customer relations, address issues, and ensure customer satisfaction. This is why customer service is the most important department in any business.

Management 69

Management 69

Strategic Communications

AUGUST 30, 2022

A business contact of mine asked me recently about my thoughts on the value of blogs for generating revenue and the opportunity that may exist for writers to generate content for blogs. Personally, I think the whole field of blogging is still a work-in-progress for many. Blogging Best Practices.

e-Learning 52

e-Learning Advertising Digitalization Publishing 52

Customer Think

MAY 22, 2023

Have you considered offering self-service customer support? We’ll look at what self-service customer support is and how it works. It’s a useful and increasingly popular option for businesses to support and educate their audiences. And […]

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Customer Think

OCTOBER 14, 2021

Customer experience design as a discipline is relatively new. Service design vs customer experience design adds another layer of confusion. For starters, CX design is not yet popular enough to be part of school curricula. Many industries do not even ha.

Customer Experience 134

Customer Experience 134

Customer Think

JANUARY 19, 2022

Last year, I made a few predictions about what to expect in the future of customer service. Although I may have had a rosier outlook about the “end” of the COVID-19 pandemic, we did see massive strides in the advancement and adoption of AI as well as the continued digital transformation of businesses across industries […].

Digital Transformation 136

Digital Transformation Digitalization 136

Customer Think

NOVEMBER 17, 2022

2022 has taken the customer experience journey on quite the expedition. As the world attempts to deal with numerous climate disasters, war, a cost of living crisis and a soon-to-come recession, customer satisfaction has reached a fragile point in the customer service sphere.

Customer Experience 103

Customer Experience Management 103

CMOE

FEBRUARY 15, 2023

Lean on these 23 best learning and development blogs to gain insights on elevating L&D at your organization. The Learning Guild Community’s TWIST As the official blog of The Learning Guild, TWIST provides bi-weekly blog posts that share a compilation of L&D content, trends, and insights.

Leadership 98

Leadership Emotional Intelligence Onboarding Innovation 98

Insightly

SEPTEMBER 24, 2021

This is part 1 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Successfully guiding customers through stressful circumstances is the mark of a talented customer service representative. According to Zeke Silva, Sr.

Customer Success 98

Customer Success Communication Meetings Customer Experience 98

Customer Think

SEPTEMBER 21, 2023

We’ve all experienced frustration at poor customer service at some point, and these experiences more often than not taint our impression of the company that provided it. That’s why prioritizing excellent customer service must be a priority focus of any business that takes its reputation seriously.

Prioritization 80

Prioritization 80

Customer Think

NOVEMBER 7, 2021

But what exactly is it, what consequences might it have for the customer service industry and could it be the wake-up call our […]. The Great Resignation, the Big Quit, the Turnover Tsunami – whatever you want to call it, is a growing trend in the world of work that is taking off across the globe.

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136

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky.

Retail 69

Retail Digitalization Customer Experience Innovation 69

Customer Think

NOVEMBER 26, 2021

A well-built bot conversational structure can yield numerous benefits, including helping field more customer service requests, alleviating the strain on customer service representatives, and ultimately increasing customer satisfaction and enhancing the customer experience.

Customer Experience 124

Customer Experience 124

Customer Think

JANUARY 28, 2022

If there’s one thing that the pandemic has taught service providers it’s that the digitalisation of services and operations is now becoming a reality. But it’s not just companies that have had to embrace this new trend, customers have too […].

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Customer Think

APRIL 28, 2023

Customer service remains the keystone of the business–customer relationship. Nearly 68% of US companies are now outsourcing their services. With the key role that customer service plays, a serious consideration for […]

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Customer Think

FEBRUARY 26, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and […]

Customer Experience 52

Customer Experience 52

Groove HQ

NOVEMBER 4, 2020

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses. The post 5 Essential Elements of Customer Service to Guide Your Growing Business appeared first on Groove Blog.

Small Business 117

Small Business 117

Groove HQ

MARCH 18, 2022

Find out the latest trends taking the customer service world by storm. The post Customer Service Trends for 2022 and Beyond appeared first on Groove Blog.

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CMOE

JUNE 12, 2023

There is no shortage of small business blogs out there. The CMOE team is attempting to make the process easier by highlighting the 14 best blogs for small business owners. We encourage you to carve out time to gain valuable insights from these blogs: 1. The blog offers numerous articles on each of those topics.

Small Business 52

Small Business Cybersecurity Finance Retail 52