Help Scout

APRIL 29, 2021

It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. A good customer service team can still skillfully help a lot of customers over long periods of time without working in a strong customer service culture. Here’s how we hire at Help Scout.

Decision-making 139

Decision-making Customer Experience Profitability Organization 139

Help Scout

AUGUST 31, 2021

For example: Help Scout is a remote first company, with 110 employees working from 80+ cities all over the world. Our mission is to support small businesses with tools that make customer support more helpful and human. Creating documentation to help customers resolve their issues. Assisting with billing issues.

Innovation 94

Innovation Media Small Business Marketing 94

Help Scout

JULY 18, 2018

That changed when I applied to Help Scout because of this blog post: Here’s how Help Scout is addressing diversity debt and holding ourselves accountable to build a more diverse and inclusive team. Diversity and Inclusion at Help Scout. How transparency fosters diversity and inclusion — my story.

Media 40

Media Meetings Leadership Communication 40

Help Scout

DECEMBER 26, 2018

It was such a good speech we talked her into writing it up for our blog audience. In this piece, Help Scout’s Lead Recruiter, Leah Knobler, shares how she approaches recruiting with empathy — the secret sauce to consistently hiring skilled people who add value. Hope you enjoy it as much as we did!

Negotiation 40

Negotiation Publishing Finance Leadership 40

Help Scout

OCTOBER 30, 2018

At Help Scout, we have always prioritized in-house recruiting. At Help Scout, we build customer support tools , so our customers are at the center of everything we do. For us at Help Scout, our data showed us that our design and engineering teams were overwhelmingly white and male. Thanks, Google.

Remote Working 40

Remote Working Emotional Intelligence Prioritization Profitability 40

Help Scout

JUNE 5, 2019

It’s likely not a surprise to you that putting your customer first is good for business. The good news is that putting in the work to deliver customer-centric marketing pays off. Help Scout believes customer centricity isn’t just great for business — it’s also a more satisfying way to interact with customers.

Marketing 40

Marketing Decision-making Leadership Customer Success 40

PandaDoc

OCTOBER 13, 2022

With over 100,000 loyal corporate users globally, the CRM helps sales teams to excel at their work and convert more leads. Lastly, before we begin our comparison, it’s important to highlight that we speak from experience here: The integration between Pipedrive and PandaDoc helps teams to align, finalize and sign documents much faster.

CRM 52

CRM Small Business Onboarding Value Proposition 52