Hubspot Sales

APRIL 27, 2023

They should also know how to negotiate terms that make clients happy and move the needle toward business growth. Since sales managers focus more on company oversight, they should possess stellar leadership and communication skills. On average, post-sales account managers get an annual salary of $52,902 , and it caps at $92,500.

Sales 109

Sales Account Management Communication Sales Management 109

Help Scout

MAY 12, 2021

In this article, we discuss the role of support teams in retaining customers and show how to combine high-quality, empathetic customer service with a deliberate focus on business growth. Help customers onboard quickly. What is customer retention and how is it measured? Record and share customer insights.

Finance 115

Finance Account Management Business Growth Communication 115

SmartKarrot

FEBRUARY 22, 2022

Build and lead a team of onboarding, customer training and account management professionals. Scale onboarding operations and gain efficiencies by refining internal processes and leveraging innovative technologies, tools, and methodologies. Provide visibility to leadership on customer initiatives.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

SmartKarrot

JANUARY 4, 2023

Engage Sales, Solutions, and Product/Engineering to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements. Responsible for the onboarding process for new accounts to ensure successful implementations.

Customer Success 19

Customer Success Onboarding Account Management Business Growth 19

SmartKarrot

DECEMBER 7, 2022

Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Finance 19

PandaDoc

SEPTEMBER 2, 2020

This is understandable when you consider that data shared in the Harvard Business Review suggests that 90% of decision makers won’t respond to cold calls, according to Sales Leadership Forum. Sales Management Blog provides valuable insights into sales management and leadership. So what’s the motivated B2B seller to do?

Sales Management 98

Sales Management Management Sales Publishing 98

Hubspot Sales

APRIL 23, 2021

Depending on your team's focus, you can set up pre-built templates to run marketing campaigns, onboard new customers, build product roadmaps, and streamline operations processes. Pricing: Team ($5/month), Business ($8/month). Inc Magazine is a digital and print publication focused on startups and leadership.

Small Business 94

Small Business Finance Banking eCommerce 94

SmartKarrot

APRIL 8, 2022

Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. Identify and engage with additional client contacts to support business growth.

Customer Success 19

Customer Success Government Innovation Leadership 19

Arpedio

JULY 11, 2022

He went from individual to senior level contributor before jumping into leadership in the sales development world focusing on business growth and outbound processes: account-based strategies, targeting accounts, working with personas and creating relevant messaging. Product-led Growth – Let the Product do the Selling for you.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

OCTOBER 7, 2021

You will be responsible for scaling up, onboarding, and mentoring Customer Success Managers and Representatives within your team. Act as the advocate for customer needs and quarterback issues cross-departmentally and to senior leadership. Designing and rolling out professional development plans to help the team and company to succeed.

Customer Success 19

Customer Success Stakeholders Onboarding Business Growth 19

SmartKarrot

OCTOBER 23, 2020

Drive new business growth through greater advocacy and reference-ability. Develop company-wide customer success motion onboarding processes, between Compliance, Marketing, Sales, Product, and Technology to identify opportunities and risks of onboarding and retention.

Customer Success 10

Customer Success Onboarding Finance Facilitation 10

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Drive new business growth through greater advocacy and referencability.

Customer Success 10

Customer Success Stakeholders Onboarding Account Management 10

SmartKarrot

JANUARY 11, 2022

Increase renewal rates and reduce churn revenue growth and support new business growth through greater customer advocacy and reference-ability. Provide reporting and metrics to Executive leadership on the progress against set strategy and objectives. Provide support during customer onboarding.

Customer Success 19

Customer Success Stakeholders Government Negotiation 19

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Provide business, leadership, technical, and product knowledge in support of the sales cycle.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

JUNE 23, 2022

You must take care of onboarding, sales function handoff, training, product updates, setting expectations, and more. Reducing customer churn and revenue churn Increasing renewal rates Enhancing product adoption Increasing health scores of customers Driving business growth through account expansion Focus on NPS and reference ability.

Customer Success 10

Customer Success Onboarding Customer Value Negotiation 10

SmartKarrot

DECEMBER 5, 2022

An improved customer experience is a key to business growth. Improves the pace of decision-making by providing their human partners with affordable solutions to the problems that arise in day-to-day business. Their poor onboarding experience was resulting in declining promoter scores. Case Study 2.

Account Management 19

Account Management Customer Success Artificial Intelligence Management 19

SmartKarrot

OCTOBER 29, 2020

You will oversee the Americas Customer Success Managers who are all responsible for onboarding, growing, and retaining customers across Carbonite and Webroot’s SMB customer base. Drive new business growth through greater advocacy and reference-ability. Sustain business growth and profitability by maximizing value.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SuperOffice

JANUARY 4, 2021

That’s where CRM software can help you: identify the areas of your business that make customers feel heard, address issues accurately and promptly, and. Personalization and business growth. Personalization is a fast-growing necessity for companies to adopt and implement into their sales process to win more business.

CRM 52

CRM Software Software Decision-making 52

SmartKarrot

AUGUST 9, 2022

High turnover rates can result in significant wastage of scarce organizational resources to accommodate rapidly increasing employee vacancies while simultaneously trying to fill new vacancies caused by natural projected business growth. Thought Leadership.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

AUGUST 9, 2022

High turnover rates can result in significant wastage of scarce organizational resources to accommodate rapidly increasing employee vacancies while simultaneously trying to fill new vacancies caused by natural projected business growth. Thought Leadership.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Jeanne Bliss. Peter Armaly. James Scott.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

APRIL 14, 2021

Monitor customer, market and competitor activity and provide feedback to the company leadership team and other company functions. Manage key customer relationships to drive retention and organic growth opportunities. Work with account leadership to identify transformational/CX opportunities for the clients.

Customer Success 10

Customer Success Customer Experience Leadership Onboarding 10

SmartKarrot

DECEMBER 16, 2020

Drive new business growth through greater advocacy and reference-ability. Partner with senior sales leadership to identify opportunities for customer and business development, including process improvement. Ensure planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes.

Customer Success 10

Customer Success Onboarding Finance Sales Leadership 10

Arpedio

FEBRUARY 15, 2024

One of the key ways businesses can build trust with potential customers is by demonstrating expertise and authority within their industry or niche. This can be achieved through thought leadership content, case studies, testimonials, and other forms of social proof that showcase the business's track record of success and customer satisfaction.

Sales 52

Sales Decision-making Customer Experience Value Proposition 52

SmartKarrot

JANUARY 5, 2022

This annual list has been compiled by the editorial team at SmartKarrot considering overall influence in the form of industry impact, community contributions, thought leadership, followership, and similar guiding criteria. He’s also the Senior Director of Customer Success Enablement and Thought Leadership at Oracle. Rick Adams.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

AUGUST 11, 2021

Work cross-functionally with Marketing, Operations and Enablement teams to develop innovative approaches driving positive business outcomes with Enterprise Customers. Represent the voice of the customer with leadership teams by engaging in product discussions, translating customer usage and feedback into actionable insights and feature ideas.

Customer Success 10

Customer Success Facilitation Onboarding Innovation 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

JULY 23, 2021

Develop a relationship with leadership, understanding the market and their pain points. Conduct training/onboarding workshops for new and growing customers. Collating and distributing customer use-case by industry segment, that can then be used by product marketing and sales to drive new business growth.

Customer Success 10

Customer Success Retail Onboarding Prioritization 10

SmartKarrot

DECEMBER 16, 2021

Right now, as we prepare for economic flux and conservative demand from customers, companies need to drive up their CX quality if they are to grow the business. Growth in complex times. 2020 will see businesses face several roadblocks to BAU operations. A stellar experience equals loyal customers.

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

OCTOBER 12, 2022

As a B2B company, you still have clients and a client journey even though you sell to other businesses rather than consumers directly, as in the B2C world. Also, in an enterprise with multiple stakeholders, the post-sales B2B customer journey commences with the onboarding stage. Onboarding. Then comes the adoption stage.

B2B 10

B2B Onboarding Customer Success B2C 10

SmartKarrot

DECEMBER 21, 2020

And when it collaborates with the sales division, customer success qualified lead, CSQL, is what it produces to drive business growth. Hence, it is most essential for the customer-centric organizations to leverage this lead generation process to drive business growth. How does CSQL help close the deal?

Customer Success 10

Customer Success Value Proposition Business Growth Sales Leadership 10

SmartKarrot

JUNE 11, 2023

Scalable performance Every organization seeks scalability in their project management tool so that their processes and solution can keep up with their business growth. However, as a standalone product, there are a few more things to work on, such as: Simplified onboarding Jira must work on improving the ease of onboarding a new user.

Software 10

Software Software Artificial Intelligence Customer Success 10

SmartKarrot

JULY 19, 2022

Role: Director of Client Success Location: Tampa, FL, US (On-site) Organization: MiSource As a Director of Client Success, you will manage a team of Account Managers to provide leadership, training, and coaching. Develop a sales strategy to achieve organizational sales goals and revenues through expansion of existing accounts.

Customer Success 3

Customer Success Account Management Onboarding Acquisition 3