Customer Think

NOVEMBER 24, 2023

AI chatbots have a lot of potential. However, not all customers are immediately receptive to chatbots. What steps can you take to make your chatbots and the processes surrounding them better, so your […]

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Customer Think

FEBRUARY 26, 2024

Recently, both have experienced significant public scrutiny due to mishaps with their AI chatbots, sparking a flurry of discussion and concern about the future of AI in customer service. The year 2023 was marked by an explosion of interest and investment in AI technologies. […]

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Transportation 69

Customer Think

NOVEMBER 28, 2023

Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance

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Acquisition 59

Help Scout

NOVEMBER 13, 2023

In this article, we’ll explore the benefits of AI chatbots and look at some examples that prioritize creating a smooth experience for customers. Read the full article

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Prioritization 49

Customer Think

MARCH 31, 2023

With the advent of chatbots and artificial intelligence (AI), personalization has become even more attainable for businesses of all […] Customers are more likely to be loyal to a brand that understands their needs and preferences and provides them with a personalized experience.

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Artificial Intelligence Customer Experience 64

Customer Think

JANUARY 23, 2022

Ever since AI was developed, people have been asking the question: will robots eventually take over our jobs? Well, it looks like that day may be coming a little sooner than we thought, as AI Chatbots are now being used to do everything from giving customer service to generating leads. If we talk about the […].

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Customer Think

AUGUST 6, 2021

If you think your business doesn’t need a chatbot, think again. Chatbots have the power to streamline workflows and provide better service, making them a fit for every industry.

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Upland

JULY 27, 2023

Is generative AI for sales the next big thing? When it happened, it appeared that almost everyone from your favorite LinkedIn influencer to your solution provider also became an AI expert at the same frenetic pace. This is in contrast to discriminative AI, which is the ability of machines to classify or predict things.

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Digital Transformation Sales Digitalization Decision-making 195

Sales Readiness Group

MAY 10, 2023

But by leveraging the power of artificial intelligence and chatbots, sales managers can access a powerful tool to improve their coaching capabilities. It involves various activities, from providing feedback and training to helping sales reps develop their skills and close more deals, making it a time-consuming process.

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Artificial Intelligence Sales Sales Management Management 127

Upland

OCTOBER 17, 2023

ChatGPT and dozens of other artificial intelligence (AI) products have made a big splash for AI a bit of a novelty recently, dominating the conversation around productivity and efficiency in the B2B world. Its many evolutions and the powerful AI of today make it an irresistible tool to many. Many writers use AI to spark ideas.

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Artificial Intelligence Sales Decision-making CRM 195

Customer Think

DECEMBER 2, 2021

AI is vital to understanding how modern organizations work and function. AI is truly a gamechanger for organizations Various organizations across the globe a constantly leveraging the potential of AI and ML to enhance interactions, profits, relationships, […].

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Artificial Intelligence Customer Experience Profitability Digitalization 136

Customer Think

JANUARY 22, 2024

This article was originally posted on [link] In the era of Conversational AI, where voice assistants and chatbots have become integral parts of our daily interactions, the evolution of AI conversations plays a pivotal role in shaping enhanced Customer Experiences (CX).

Customer Experience 129

Customer Experience 129

Groove HQ

FEBRUARY 29, 2024

As stories of AI chatbots replacing entire customer support teams circulate, it’s easy to feel uneasy about the future. A notable incident involving a CEO who laid off 90% of his support staff after a chatbot outperformed them only adds fuel to the fire.

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Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

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Acquisition Customer Experience Innovation Business Growth 138

Customer Think

MAY 16, 2023

Chatbots have notoriously struggled to impress, with only 3% […] The rise of omni-channel customer experience (CX) means there have never been more ways for consumers to engage with the brands they love, or hate.

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Digitalization Customer Experience 88

Customer Think

OCTOBER 21, 2021

As a result, brand leaders are leveraging a variety of conversational interfaces (online messaging, chatbots, virtual assistants, etc.) to deliver an enhanced […].

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Customer Think

APRIL 10, 2024

There’s been so much written extolling the uses of AI. With possible uses as chatbots to serve customers, an illustrator to develop visuals, a content-creation tool for sales and marketing, a facial recognition tool for customer […]

Marketing 78

Marketing Sales 78

Customer Think

APRIL 23, 2024

Many people have suggested that AI and chatbots are innovative, “easy” fixes to customer service challenges. We’ve seen many examples of chatbots gone rogue. But it’s not just customers who are frustrated. Service agents are, too. They are wrong. Just recently, one […]

Innovation 49

Innovation 49

Hubspot Sales

SEPTEMBER 20, 2023

Thankfully, there’s AI for that. Conversational AI for sales teams can eliminate a lot of repetitive tasks such as follow-up emails and customer queries and even generate sales collateral. Here are the best ten conversational AI tools for sales. In this article: What is conversational AI?

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Artificial Intelligence Sales Prioritization Meetings 105

Nutshell

DECEMBER 7, 2023

Generative artificial intelligence (AI) has been the talk of the town this year for its potential to transform entire industries. One way to harness the power of artificial intelligence is by implementing AI productivity tools. AI promotes productivity by analyzing data, generating new ideas, and saving time through automation.

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Artificial Intelligence Software Software Meetings 100

Hubspot Sales

NOVEMBER 20, 2023

As technology continues to advance, AI has emerged as a game-changer for sales professionals, offering numerous ways to enhance productivity and drive better results. In fact, our recent State of Sales research found that 54% of global sales employees say AI has made it easier for them to stay ahead of their competition.

Energy and Utilities 74

Energy and Utilities Sales Analytics Customer Experience Decision-making 74

Red Star Kim

FEBRUARY 1, 2024

The panel discussion that followed commented on: huge pockets of difference in sentiment, lots of unknowns across the board, the need for martech to be used beyond the MBD team, the need for everyone to skill up and the need for a cross-functional approach to AI during the ideation and experimentation phases.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Upland

JULY 3, 2023

While AI has been evolving for years, ChatGPT has recently burst onto the technology scene, and it’s not going anywhere anytime soon. How Altify currently uses AI The Altify team is no stranger to AI capabilities. Where are we heading with AI & ChatGPT? What is ChatGPT?

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Facilitation Customer Success Innovation Customer Experience 195

Customer Think

JULY 21, 2021

Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right.

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Acquisition Customer Experience 141

Zendesk

MARCH 8, 2023

By leveraging AI and data analysis , businesses can meet this demand while providing effective, personalized support. In this article, we’ll explore how AI and analytics can help your business remain competitive. To deliver those experiences, AI and access to the right data at the right time are key.

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eCommerce Meetings Stakeholders Profitability 98

Freshworks

JUNE 1, 2023

The report sifts through more than 5 billion data points from 22 industries in 25 countries, showing how companies use helpdesk technologies such as automation, machine learning, and chatbots to improve agent productivity and overall customer experience (CX). of B2B customers and 42.7%

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Artificial Intelligence B2C Transportation Retail 66

Arpedio

APRIL 11, 2024

Introduction to AI in Sales In the dynamic landscape of modern sales, Artificial Intelligence (AI) is revolutionizing traditional approaches and unlocking unprecedented opportunities for growth and efficiency. Let’s delve into the world of AI and discover how it’s reshaping the sales landscape. What is AI for Sales?

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Artificial Intelligence Prioritization Sales Innovation 52

Zendesk

FEBRUARY 15, 2024

From answering customer questions to collecting contact information, chatbots wear many hats. Think of hats, in this instance, as chatbot templates. And just as there are different hats worn for different occasions, there are many different chatbot templates used for different situations. What is a chatbot template?

e-Learning 52

e-Learning Onboarding Artificial Intelligence Customer Experience 52

Nutshell

MAY 11, 2023

It seems everywhere you turn these days, you hear something about artificial intelligence (AI)—how it’s disrupting industries, helping people be more efficient, and sometimes causing controversies. You might be wondering, can you use AI for sales? AI is one of the latest technologies that’s making a big impact on the world of sales.

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Artificial Intelligence Sales Decision-making CRM 118

Strategic Communications

APRIL 25, 2024

A Slippery Slope There are some great potential uses for generative AI, or GenAI—tools like ChatGPT, Bard, Jasper, and others. What many are discovering to their chagrin is that generative AI tools commonly “hallucinate” or, in other words, “make stuff up.” Why Does AI “Hallucinate”? Validate AI output using multiple models.

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e-Learning Communication Decision-making Marketing 52

Zendesk

MARCH 13, 2024

“That’s kind of the first place I go to when I’m saying, ‘hey guys, I’m going to test out turning off our chatbot for a bit,’” he said. With so much change happening around AI, Harris and his team are spending the year researching and conducting tests to ensure that they’re meeting the actual needs of their customer base.

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Prioritization Meetings 113

Zendesk

MAY 24, 2023

AI has been a part of pop culture for generations (enter: The Terminator), but the recent developments of ChatGPT and AI-powered bots have breathed new life into the conversation surrounding its role in business. How can AI help customer service? How can AI help customer service?

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

OCTOBER 18, 2023

What is a chatbot persona? A chatbot persona is a chatbot’s personality, including its voice, tone, and behavior. A chatbot persona is an extension of a brand’s identity and can transform the chatbot experience from boring and robotic to exciting and engaging. The same goes for chatbots for businesses.

Investors 52

Investors Artificial Intelligence Customer Experience Communication 52

Hubspot Sales

JUNE 15, 2023

As with all fields, AI is transforming sales. In this post, learn more about how B2B salespeople leverage AI, and how you can adopt it into your processes. Table of Contents How do B2B salespeople feel about AI? A majority of B2B sales pros say AI/automation is important to their role and has impacted how they plan to sell.

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B2B Artificial Intelligence Decision-making Value Proposition 103

Zendesk

APRIL 12, 2023

Even if you’re not familiar with generative AI or large language models (LLMs), you’ve probably heard of ChatGPT, the remarkably human chatbot that can generate surprisingly conversational answers, passable college essays—even dad jokes. What are generative AI and large language models (LLMs)?

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Internet Government Customer Experience Communication 98

QYMATIX

FEBRUARY 19, 2024

This article outlines the key stages in the history of artificial intelligence (AI) and machine learning (ML) up to current applications. You will also learn what role AI and ML play in today’s B2B business processes and why they are essential for predictive analytics.

Artificial Intelligence 52

Artificial Intelligence Supply Chain e-Learning Decision-making 52

Zendesk

APRIL 26, 2023

With AI, it’s now possible for businesses to personalize for a wider spectrum of human needs. According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology. Generative AI can summarize text on a page to make it easier to read and comprehend.

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Customer Experience Digitalization Communication Organization 98