Insightly

SEPTEMBER 27, 2023

Structured approach to onboarding and training elevates user adoption To effectively implement a CRM at a small , midsize company or even an enterprise -sized company, one must possess a unique blend of skills and knowledge, ranging from sales pipelines to database management and third-party integrations.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

Structured approach to onboarding and training elevates user adoption To effectively implement a CRM at a small , midsize company or even an enterprise -sized company, one must possess a unique blend of skills and knowledge, ranging from sales pipelines to database management and third-party integrations.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

MARCH 29, 2023

Role: Customer Success Manager Location: Chicago, IL, United States (Remote) Organization: Fortanix As a Customer Success Manager you’ll take the lead and be responsible for customer expansion and retention. To meet client expectations, collaborate with Fortanix stakeholders in sales, product, and engineering.

Customer Success 19

Customer Success Stakeholders Onboarding Client Relationships 19

Insightly

NOVEMBER 1, 2022

At its simplest, CRM involves keeping track of end-to-end customer interactions across their lifetime journey. By tracking and analyzing data across every consumer touchpoint, you can improve customer experience, personalize interactions and ultimately increase revenue. What Are the Benefits of Utilizing a CRM Model?

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

Showpad

FEBRUARY 3, 2020

A high-performing Sales enablement program can streamline workflows, inspire marketing collaboration, optimize the Sales process, and most of all, empower reps to notch more wins and deliver a personalized customer experience. . Make training a personalized, interactive experience : Sales training can sometimes feel like coursework.

Sales 85

Sales Onboarding Decision-making Software 85

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Regular client reporting including financial, operational, and business insight reporting.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

Insightly

DECEMBER 23, 2021

How do you manage ongoing customer/client relationships? Because your CRM software will affect a wide array of stakeholders, you need a cross-functional needs assessment team. Create a comprehensive needs list like this: Secure customer data management. Next, ask yourself which goals you’d like to accomplish.

CRM 90

CRM Software Software Facilitation 90

SmartKarrot

MARCH 17, 2022

Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: Hunt Club As a Customer Success Director, you will develop the playbook for delivering a world-class customer experience (cadence for update meetings, success metrics, surveys, tokens of appreciation, etc.).

Customer Success 19

Customer Success Customer Life Cycle Stakeholders Onboarding 19

Nutshell

MAY 21, 2024

Using the information gained through this software will help optimize your company’s operational efficiencies, assist with strategic planning, and encourage better customer experiences. It’s also a great way to maintain transparency and instill trust with your business’s stakeholders and the governing regulatory bodies.

Financial Services 71

Financial Services Software Software Cybersecurity 71

SmartKarrot

MARCH 29, 2023

Role: Customer Success Manager Location: Chicago, IL, United States (Remote) Organization: Fortanix As a Customer Success Manager you’ll take the lead and be responsible for customer expansion and retention. To meet client expectations, collaborate with Fortanix stakeholders in sales, product, and engineering.

Customer Success 15

Customer Success Stakeholders Onboarding Client Relationships 15

SmartKarrot

FEBRUARY 16, 2022

Role: Vice President of Customer Experience Location: Remote, United States Organization: Sales Boomerang As a Vice President of Customer Experience, you will develop a vision and strategy for the customer experience organization. Drive customer experience outcomes.

Customer Success 19

Customer Success Customer Experience Client Relationships Stakeholders 19

SmartKarrot

OCTOBER 27, 2021

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Customer Success 19

Customer Success Stakeholders Client Relationships Account Planning 19

SmartKarrot

APRIL 6, 2022

Work closely with Customer Experience leaders and collaborate with multiple cross-functional teams in rev ops, product, marketing, recruiting, and more. Up-level and design a best-in-class Customer Success team – establishing a culture of execution, accountability, high performance, and winning along the way.

Customer Success 19

Customer Success Value Proposition Onboarding Customer Experience 19

PandaDoc

APRIL 24, 2023

Sales enablement techniques include using coaching, relevant content, training, and technology to help sales agents onboard, improve their sales skills, and sell more and faster. Begin training from your first onboarding sessions, and seek to create sales training that gets reps excited with collaborative learning.

Sales 52

Sales e-Learning Onboarding Software 52

SmartKarrot

APRIL 15, 2022

As a Trusted Advisor and Executive Sponsor, develop and maintain long-term relationships with stakeholders at your customers. Negotiate effectively with customers and partners and ensure that all Limeade contractual obligations and service commitments are met. Plan, schedule and oversee key client communication points.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

MARCH 25, 2022

Build, manage, and lead the Customer Success team for Pacvue Commerce. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education. Own the client relationships and provide tactical support for strategic accounts.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

SEPTEMBER 3, 2021

Leverage EHS industry and Encamp product expertise to become a trusted advisor to customers. Execute the onboarding and implementation of customer data, while ensuring milestones and timelines are achieved. Proactively address gaps in product adoption and work with customers in order to achieve account health.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

OCTOBER 29, 2021

Role: Director, Customer Success Location: Remote, United States Organization: Unite Us As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

APRIL 12, 2022

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success.

Customer Success 19

Customer Success Account Management Retail Advertising 19

SmartKarrot

MARCH 8, 2021

Role: Director, Customer Experience Location: Irving, TX, US Organization: Pinnacle Propane, LLC As a Director of Customer Experience, you will manage a small functional team of 2 to 3 people and functionally manage 20 customer service centers in 8 states. Identify risks to accounts based on migration efforts.

Customer Success 10

Customer Success Customer Experience Onboarding Client Relationships 10

SmartKarrot

SEPTEMBER 17, 2021

Apply here: [link] Role: Director of Customer Success Location: Cambridge, MA, US Organization: Wistia As a Director of Customer Success, you will build, lead and scale a growing customer success management team, ensuring an excellent customer experience and that outcomes meet customer goals.

Customer Success 17

Customer Success Account Management Negotiation Customer Experience 17

SmartKarrot

JUNE 11, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years. Help manage upsell processes and procedures.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

DECEMBER 7, 2020

Role: Director, Customer Experience – North America Location: San Jose, CA, US Organization: Skybox Security As a Director of Customer Experience, you will be responsible for ensuring the success of our client base and deliver high levels of employee engagement and demonstrated outcomes for our customers.

Customer Success 10

Customer Success Customer Experience Stakeholders Onboarding 10

PandaDoc

NOVEMBER 16, 2023

Manual business processes replaced by sales automation frees your team up to do what they do best — nurturing client relationships. The onboarding was smooth, but the real benefit was how much time it freed for us due to the reduced time to prepare, screen, and send agreements. The upshot?

CRM 52

CRM Software Software e-Learning 52

SmartKarrot

APRIL 8, 2021

Apply here: [link] Role: Customer Success Manager Location: New York, NY, US Organization: LiveTiles As a Customer Success Manager, you will define and implement a strategy to improve customer experience, scale the team, develop talent, balance cost, maximize retention and growth of the customer base.

Customer Success 10

Customer Success Value Proposition Client Relationships Customer Experience 10

SmartKarrot

FEBRUARY 18, 2021

Role: VP of Customer Success Location: Los Angeles, CA, US Organization: FloQast As a VP of Customer Success, you will define and implement strategies to improve customer experience and efficiently scale the team to address the needs of a growing and diverse customer base in order to minimize customer churn.

Customer Success 10

Customer Success Stakeholders Client Relationships Customer Experience 10

SmartKarrot

NOVEMBER 25, 2020

Demonstrate the ability to balance multiple client relationships simultaneously and work cross-functionally with both internal and external stakeholders. Lead the sales and customer service team to champion the customer experience across the business.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

JULY 8, 2021

Mentor, lead and grow an existing team of customer success, support and partners managers, while ensuring the team’s alignment with their global strategy. Develop and execute jointly agreed success plans with each customer, underpinned by regular business review meetings, to ensure speed to results against their desired outcomes.

Customer Success 10

Customer Success Leadership Client Relationships Stakeholders 10

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Dana Alvarenga. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JULY 1, 2020

Role: Platform Partnership Manager Location: Newyork, US Organization: Stripe Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Ensure successful onboarding and customer success.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

JANUARY 18, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

JULY 26, 2022

Apply here: [link] Role: Customer Success Manager Location: New York, NY, US (Hybrid) Organization: GroupSolver, Inc. As a Customer Success Manager, you will onboard new clients and provide training on the GroupSolver platform. Liaise with cross-functional internal teams to improve the entire customer experience.

Customer Success 3

Customer Success Energy and Utilities Onboarding Stakeholders 3

SmartKarrot

JULY 1, 2022

Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Increase customer lifetime value through higher product adoption, usage, customer satisfaction, and overall health scores.

Customer Success 3

Customer Success Stakeholders Onboarding Negotiation 3

SmartKarrot

OCTOBER 26, 2022

However, far too often, companies do not have a set process in place for developing these crucial client relationships. For several reasons, both large and small customers can churn. On the other hand, poor customer service causes significant churn. When a sale is closed, the work is not finished. Final Thoughts.

Account Management 11

Account Management B2B Management Advertising 11