SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

SmartKarrot

OCTOBER 29, 2021

Role: Director, Customer Success Location: Remote, United States Organization: Unite Us As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Tracking customer behavior over time unveils trends and informs strategic decisions.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Tracking customer behavior over time unveils trends and informs strategic decisions.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

SmartKarrot

SEPTEMBER 17, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function. Net Promoter Scores).

Customer Success 17

Customer Success Account Management Negotiation Customer Experience 17

Upland

JANUARY 29, 2024

More accurate sales forecasting: By understanding customer decision-making and buying cycles, your teams can create a more predictable sales pipeline and plan their strategies accordingly. Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Zendesk

MARCH 17, 2022

Learning which accounts to prioritize for sales reps. They can also learn which clients to target with customer success strategies throughout the year. With the help of sales analytics , they can identify ways to retain their high-value clients once those contracts approach their end date.

Sales 98

Sales Prioritization Sales Analytics Client Relationships 98

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

MARCH 19, 2021

Role: Director of Customer Success Location: Salt Lake City, UT, US Organization: SmithRx As a Director of Customer Success, you will lead the Customer Success and Implementation teams. You will be accountable for customer satisfaction and retention of book of business.

Customer Success 10

Customer Success Advertising Stakeholders Client Relationships 10

SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience.

Customer Success 10

Customer Success Stakeholders Government Leadership 10

SmartKarrot

MAY 18, 2020

Role: Customer Success Leader Location: San Francisco, US Organization: Blend Blend is seeking a Customer Success Leader who can drive the growth and scale. Develop cohesive strategies for customer retention and partner with cross-functional teams to prioritize and implement the strategies across the customer lifecycle.

Customer Success 10

Customer Success Client Relationships Stakeholders Prioritization 10

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Serve as an internal advocate for the client, helping to drive support and achieve their business objectives.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

Zendesk

MARCH 24, 2023

What’s more, a best-in-class customer service solution can enable low-value customers to help themselves and each other, allowing customer service agents to concentrate on high-priority interactions. Customers also prioritize speed and simplicity when selecting between self-service and agent-assisted options.

Financial Services 52

Financial Services Banking Customer Experience Media 52

LinkedFusion

AUGUST 27, 2023

In account-based marketing , sales, and marketing try to encourage engagement with and conversion of a specified group of accounts; personalized marketing, sales development, sales, and customer success initiatives are coordinated across the board. The post What Are the Different Levels of Account Based Marketing?

Marketing 52

Marketing B2B Client Relationships Organization 52

Miller Heiman Group

AUGUST 19, 2019

Once you complete the Sales Performance Meter, you’ll receive a report that compares your performance to the key behaviors of leading sales organizations in three areas that make up a sales system—the functions, processes and strategies that build and grow client relationships. Instead, prioritize your efforts.

Prioritization 57

Prioritization Client Relationships Organization Sales Training 57

Insightly

OCTOBER 10, 2022

Customer success teams reference account information to manage interactions and resolve issues that may arise. It’s useful for prioritizing opportunities as they get closer to closing and to forecast revenue for the month and/or quarter. Custom fields allow us to collect almost any type of data. Probability of winning.

CRM 52

CRM Prioritization Decision-making Acquisition 52

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

JUNE 10, 2022

Role: VP, Customer Success (Remote) Location: Remote, United States Organization: Sales Talent Agency, Inc. As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals.

Customer Success 3

Customer Success Customer Life Cycle Onboarding Client Relationships 3

SmartKarrot

JULY 1, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Apollo GraphQL As a Director of Customer Success, you will lead and scale a world-class Customer Success organization. Developing a trusted advisor relationship with clients and internal stakeholders.

Customer Success 3

Customer Success Stakeholders Onboarding Negotiation 3

SmartKarrot

JANUARY 18, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Apply here: [link].

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

MAY 12, 2022

When choosing a customer engagement manager, you need to keep certain interview questions in mind. There are certain must-have qualities for a customer engagement manager like communication skills, management skills, interpersonal skills, and relevant experience in customer success. Like what you are reading?

Management 10

Management Interpersonal Skills Account Management Brainstorming 10

Arpedio

JUNE 22, 2022

This is where relationship mapping comes into play. Mapping relationships is a very useful sales tool for especially (but not limited to) key account managers and sales professionals. Mapping relationships enables sales teams to easily spot key players and identify red flags in a target account or opportunity.

Stakeholders 52

Stakeholders Decision-making Sales B2B 52

SmartKarrot

OCTOBER 19, 2022

The role can include any number of tasks, including managing client relationships, developing marketing strategies, coordinating events and trade shows, and more. A good account manager can manage client expectations , understand their needs and requirements, and communicate with them effectively.

Account Management 10

Account Management Management Telecommunications Healthcare 10

SmartKarrot

OCTOBER 26, 2022

However, far too often, companies do not have a set process in place for developing these crucial client relationships. For several reasons, both large and small customers can churn. ABM must prioritize quality over quantity. That means favoring customization above generic.

Account Management 11

Account Management B2B Management Advertising 11

SmartKarrot

NOVEMBER 18, 2022

This includes knowing what clients need, as well as being able to articulate this information back to the team so that they can better understand how to help their clients succeed. The role of a client success manager is varied and constantly evolving. The post Download Free Client Success Manager Job Description.

Management 10

Management Computers and Electronics Manufacturing Retail 10

SmartKarrot

NOVEMBER 17, 2022

This includes knowing what clients need, as well as being able to articulate this information back to the team so that they can better understand how to help their clients succeed. The role of a client success manager is varied and constantly evolving. The post Download Free Client Success Manager Job Description.

Management 10

Management Computers and Electronics Manufacturing Retail 10

SmartKarrot

OCTOBER 28, 2022

No matter how many clients you have—ten or 10,000—some will be more crucial to your business’s future development than others, and not all will be created equally. To increase the revenue from their most valued client relationships, the top sales leaders design formal, quantifiable, and repeatable processes.

Account Management 10

Account Management Management Key Account Management Decision-making 10