Miller Heiman Group

APRIL 2, 2020

In our “ Customer Experience Best Practices Study ,” researchers from Miller Heiman Group explore the business case for investing in a customer experience strategy to drive revenue performance. Customer loyalty. Customer Experience Practices Translate Strategy Into Action. Executives Walk the Talk.

Customer Experience 67

Customer Experience Facilitation Organization Stakeholders 67

Help Scout

SEPTEMBER 21, 2021

The first named customer success group was created in 1996. While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Learn from those examples, and apply the elements that fit for your team and situation.

Customer Success 103

Customer Success Decision-making Onboarding Customer Experience 103

Insightly

MAY 13, 2021

Start by working closely with your customer success team. Why you should align customer success with marketing. At this point, the account moves to a dedicated account or customer success manager. It is in marketers’ best interest to build relationships with customer success managers.

Customer Success 93

Customer Success Marketing Acquisition CRM 93

DemandFarm

AUGUST 31, 2023

In the business world, customer success management is no longer an afterthought; it’s a necessity. Consensus across research confirms: retaining existing customers costs 5 to 25 times less than acquiring new ones. Success lies in a tailored, strategic approach to customer success management.

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

Planview

AUGUST 16, 2022

A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Enhanced Customer Experiences. Optimized Resource Management. Improved Revenue.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Insightly

MARCH 11, 2024

CRM means different things to different roles, but with the right CRM (one that’s easy to customize ), your CRM can look a lot different to each role, but still serve the entire company with efficiency and precision. Let’s explore the different roles in an organization and how CRM looks to each.

CRM 52

CRM Organization Decision-making Facilitation 52

Insightly

MAY 12, 2021

Start by working closely with your customer success team. Why you should align customer success with marketing. At this point, the account moves to a dedicated account or customer success manager. It is in marketers’ best interest to build relationships with customer success managers.

Customer Success 64

Customer Success Marketing Customer Experience Acquisition 64

SmartKarrot

JUNE 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (Remote) Organization: Polar Analytics As a Customer Success Manager, you’ll have plenty of options in the future. As a Digital Marketing Customer Success Manager, you’ll be in control of client campaigns and projects.

Customer Success 19

Customer Success Digitalization Customer Experience Onboarding 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Onboarding Customer Experience Finance 19

SmartKarrot

FEBRUARY 20, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team.

Customer Success 19

Customer Success Communication Stakeholders Construction 19

SmartKarrot

MAY 5, 2023

Role: VP of Customer Success Location: Washington, DC, United States (Remote) Organization: Analyst1 As a VP of Customer Success, you’ll create and grow a high-performance customer success team to aid in the expansion and scaling of the company. Strong commitment to ongoing learning.

Customer Success 19

Customer Success Stakeholders Onboarding Facilitation 19

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. You oversee our group of Customer Success and Customer Support Representatives.

Customer Success 19

Customer Success Stakeholders Onboarding Account Growth 19

SmartKarrot

MAY 25, 2023

Role: Customer Success Specialist Location: Texas, United States Organization: SwipeTrack Solutions As a Customer Success Specialist, you’ll respond quickly and effectively to support and trouble tickets. Provide customers with succinct and clear answers to their questions.

Customer Success 19

Customer Success Customer Experience Onboarding Organization 19

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets.

Customer Success 19

Customer Success Account Growth Onboarding Customer Experience 19

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Customer Success 19

Customer Success e-Learning Retail Customer Experience 19

SmartKarrot

JUNE 9, 2022

Ensure Customer Success and Asset Management teams are coordinated with respect to the communication of project and utility timelines with end-user customers; develop processes between teams to ensure seamless communication for the benefit of all the customers. Ensure customer experience is best-in-class.

Customer Success 19

Customer Success Value Proposition Customer Experience Onboarding 19

SmartKarrot

OCTOBER 14, 2022

Role: Head of Customer Experience Location: Remote, New York, NY, US Organization: Oden Technologies As a Head of Customer Experience, you will be hiring, leading and retaining customer success talent responsible for driving value delivery for the customers. Apply here: [link] Role: Sr.

Customer Success 19

Customer Success Customer Experience Stakeholders Innovation 19

SmartKarrot

MARCH 10, 2022

Role: Vice President of Customer Experience Location: Remote, United States Organization: Sales Boomerang As a Vice President of Customer Experience, you will develop a vision and strategy for the customer experience organization. Drive customer experience outcomes.

Customer Success 19

Customer Success Customer Experience Account Growth Client Development 19

SmartKarrot

MARCH 20, 2023

Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on.

Customer Success 19

Customer Success Finance Account Planning Customer Experience 19

SmartKarrot

APRIL 28, 2023

Role: VP of Customer Success Location: Reading, England, United Kingdom (On-site) Organization: Redstor As a VP of Customer Success, you’ll be making sure our consumers are completely satisfied with our goods and services is your responsibility as our newly created Vice President of Customer Success.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

APRIL 19, 2023

In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Creating and maintaining playbooks for the Onboarding, Adoption, Renewal, and Expansion phases of the customer experience.

Customer Success 19

Customer Success Account Growth Facilitation Onboarding 19

SmartKarrot

NOVEMBER 17, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Voxie As a Head of Customer Success, you will mentor and inspire a team of high-performing Customer Success Managers. Help create a Customer Success Playbook that fosters an environment of success and accomplishment.

Customer Success 19

Customer Success Account Growth Customer Experience Account Planning 19

SmartKarrot

FEBRUARY 14, 2023

Role: VP of Customer Success Location: United States (Remote) Organization: Meal Ticket As a VP of Customer Success you’ll drive Customer Success outcomes. Increase product adoption, customer contentment, and general health scores to have an impact on lifetime value in the future.

Customer Success 19

Customer Success Leadership Customer Experience Onboarding 19

SmartKarrot

NOVEMBER 21, 2022

Director Customer Success Location: San Diego, CA, United States (Hybrid) Organization: Workiz Inc. Director of Customer Success, you will develop and execute a strategy to increase customer retention and satisfaction. Manage a team of customer success managers. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Facilitation Acquisition 19

SmartKarrot

DECEMBER 7, 2022

Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Finance 19

SmartKarrot

OCTOBER 28, 2022

Role: Vice President, Customer Success – Americas Location: San Jose, CA, US (On-site) Organization: Automation Anywhere As a Vice President of Customer Success, you will have the ability to prioritize, problem-solve, multi-task, and work independently in a dynamic and rapidly changing workplace.

Customer Success 19

Customer Success Interpersonal Skills Stakeholders Finance 19

SmartKarrot

MAY 12, 2023

Role: Customer Success Manager Location: New York, United States Organization: Preston Harris Group As a Customer Success Manager, you’ll be helping customers flourish and offering technical, business, and product support.

Customer Success 19

Customer Success Stakeholders Onboarding Communication 19

SmartKarrot

JANUARY 6, 2023

Role: Head of Customer Success Location: San Jose, CA, United States Organization: Resolve Biosciences As a Head of Customer Success, you will recruit, manage, and develop the team of CTAs and DSAs. Act as the main global technical leader for the company accountable for customer success.

Customer Success 19

Customer Success Onboarding Customer Experience Organization 19

SmartKarrot

MAY 26, 2023

Role: Customer Success Manager Location: Nashville, TN, United States (Remote) Organization: Luma Health As a Customer Success Manager, you’ll function as the client’s first point of contact as they explore Luma Health’s solutions and offerings. Takes initiative and identifies potential issues.

Customer Success 19

Customer Success Stakeholders Management Organization 19

SmartKarrot

JANUARY 27, 2023

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Storm6 As a Director of Customer Success, you will build fundamental relationships. Build and implement a successful roll out of the product in the K-6 space.

Customer Success 19

Customer Success Energy and Utilities Construction Stakeholders 19

SmartKarrot

NOVEMBER 29, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals.

Customer Success 19

Customer Success Stakeholders Facilitation Account Development 19

SmartKarrot

OCTOBER 21, 2022

Role: Director, Customer Success Location: Foster City, CA, US Organization: PTC As a Director of Customer Success, you will recruit and retain top industry and customer success talent. Act as a thought leader within the customer community.

Customer Success 19

Customer Success Brainstorming Finance Customer Experience 19

SmartKarrot

APRIL 5, 2023

Role: Customer Success Manager Location: Vancouver, BC, Canada (On-site) Organization: Optix As a Customer Success Manager, you’ll be helping potential and existing customers through a variety of channels, such as video calls, live chat, and email support, acting as a product specialist and responding to queries about products.

Customer Success 19

Customer Success Account Planning Customer Experience Leadership 19

SmartKarrot

MAY 8, 2023

Role: Customer Success Associate Location: San Diego, CA, United States (Remote) Organization: Momos As a Customer Success Associate, you’ll be serving as the initial point of contact for clients and responding to all queries. Identify and resolve escalated customer concerns and complaints.

Customer Success 19

Customer Success Logistics Healthcare Negotiation 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed.

Customer Success 19

Customer Success Leadership Decision-making Communication 19

SmartKarrot

JANUARY 4, 2023

Role: Director of Customer Success Location: Remote, United States Organization: Slync.io As a Director of Customer Success, you will plan, lead, organize and control multiple project initiatives in accordance with the approved scope and schedule. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Onboarding Account Management Business Growth 19

SmartKarrot

DECEMBER 8, 2022

Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success B2C Insurance CRM 19