SmartKarrot

JULY 15, 2022

Role: Senior Customer Success Manager Location: Remote, United States Organization: Signifyd As a Senior Customer Success Manager, you will oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients.

Customer Success 19

Customer Success Client Relationships Software Software 19

Arpedio

OCTOBER 17, 2023

They offer a comprehensive suite of features designed to streamline account-related tasks, including maintaining a client database, automating repetitive processes, and enhancing communication. Having a comprehensive customer database enables businesses to gain valuable insights into their customers and tailor their interactions accordingly.

Account Management 52

Account Management Software Software Management 52

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

MARCH 24, 2022

Role: Customer Success Director Location: Remote, New York, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

Arpedio

FEBRUARY 15, 2024

By understanding how Mobilizers drive buying decisions and integrating the Challenger approach into your sales process, you can unlock new avenues for success and elevate your sales performance to new heights. Overall, Mobilizers play a vital role in driving consensus within organizations and influencing buying decisions.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

SmartKarrot

MAY 16, 2022

Lead a team of like-minded individuals who will report to the VP of Client Success as implementation, growth, and client success. Develop and maintain communications in a cooperative and friendly manner with all levels of staff and customers. Track success through customer engagement scores, measures of churn, etc.

Customer Success 19

Customer Success Facilitation Decision-making Management 19

SmartKarrot

AUGUST 17, 2021

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Develop and facilitate new sales and up-sell opportunities for the current Clients.

Customer Success 19

Customer Success Facilitation Onboarding Decision-making 19

SmartKarrot

OCTOBER 3, 2023

Customer Success Managers are at the heart of retaining and growing customer accounts. This is tied back to increased revenue and customer loyalty. Yet, despite its importance, Customer Success Management often lacks the structure and standardization found in other roles like sales and marketing.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Tracking customer behavior over time unveils trends and informs strategic decisions.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Tracking customer behavior over time unveils trends and informs strategic decisions.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

Arpedio

MARCH 13, 2024

Differentiating from Traditional Sales Models The traditional sales approach typically revolves around a sales team actively reaching out to potential customers, identifying their needs, and persuading them to make a purchase. In contrast, product-led sales flips this paradigm by allowing the product itself to do much of the selling.

Acquisition 52

Acquisition Prioritization Onboarding Sales 52

SmartKarrot

NOVEMBER 2, 2021

Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Hire and train a Customer Success team.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

Jermaine Edwards

APRIL 3, 2020

A Customer Crisis Plan is designed for two things: To help you reduce and/or completely eliminate the risk of customer loss; and To uncover unique advantages from customer uncertainty that your organisation can use to drive current and future success with your best customers. Two – VUCA Decision Making.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

Arpedio

FEBRUARY 15, 2024

From attracting prospects to nurturing leads and guiding them towards a purchasing decision, pre-sales serves as the backbone of a successful sales process, laying the foundation for meaningful relationships and sustainable growth.

Sales 52

Sales Decision-making Customer Experience Value Proposition 52

SmartKarrot

JUNE 15, 2021

Being data centric will help form better business decisions. If your customer success managers cannot make use of customer data, it is waste of the data. By getting your CSMs the data they need, you are helping them with decision making. How to Build a Data-Driven Customer Success Team.

Customer Success 19

Customer Success Decision-making Finance Facilitation 19

Insightly

SEPTEMBER 27, 2023

Despite the necessity for change, companies often hesitate to make adjustments to their CRMs. How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” A well-executed customer relationship management (CRM) system can offer advantages.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

Despite the necessity for change, companies often hesitate to make adjustments to their CRMs. How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” A well-executed customer relationship management (CRM) system can offer advantages.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

SEPTEMBER 16, 2022

However, satisfied customers are still the most crucial asset for any modern business. Therefore, businesses must prioritize customer success initiatives to facilitate short-term and long-term success. How Conversational Intelligence Can Help Transform Customer Success: 1. Reducing Customer Churn.

Customer Success 10

Customer Success Artificial Intelligence Facilitation Onboarding 10

Nutshell

SEPTEMBER 10, 2020

It also said “We make CRM software to help people grow their business” and mentioned they were hiring in customer experience. Early on, I decided two things: First, I wanted to invest in my knowledge and skillset to make my role in customer experience a major contributor to Nutshell’s growth and success.

Customer Experience 108

Customer Experience CRM Decision-making Customer Success 108

Arpedio

JUNE 15, 2023

You’ll discover how these technologies enable you to identify and target high-potential accounts, deliver personalized experiences that resonate with decision-makers, and forge lasting customer relationships built on trust and value. Below, we have listed some of the most common technologies that support account-based selling.

Artificial Intelligence 52

Artificial Intelligence Prioritization Decision-making Advertising 52

SmartKarrot

FEBRUARY 23, 2021

Customer Success – drive customer engagement with our products by focusing on value delivered; understand key customer pain points and identify opportunities for our solutions to help customers; lead the team of Account Directors, who have specific account assignments. Build customer loyalty and advocacy.

Customer Success 10

Customer Success Stakeholders Decision-making Facilitation 10

SmartKarrot

JUNE 2, 2020

Role: Customer Success Manager Location: Atlanta, GA, US Organization: ProKeep In this role, you will be reporting to the Director of Customer Success, this Entry Level Customer Success Manager (CSM) will support the customer lifecycle as it relates to user adoption, on-going support, platform optimization and expansion.

Customer Success 10

Customer Success Cybersecurity Facilitation Onboarding 10

SmartKarrot

JUNE 1, 2021

Director of Customer Success Location: Salt Lake City, UT, US Organization: Collective Medical As a Sr. Director of Customer Success, you will be leading, expanding, and mentoring the Customer Success team by setting their strategy, goals and objectives.

Customer Success 10

Customer Success Supply Chain Finance Facilitation 10

SmartKarrot

DECEMBER 30, 2020

Role: Vice President of Customer Success – APAC region Location: Sydney, New South Wales, Australia Organization: Carter Murray As a Vice President of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience.

Customer Success 10

Customer Success Energy and Utilities Negotiation Facilitation 10

Hubspot Sales

DECEMBER 6, 2022

It can alienate the other organizations in your ecosystem — making you lose out on the larger benefits that come from fostering sustained relationships. Once you understand the underlying principles that make for a productive ecosystem, you need to survey your own. It will also make your outreach more specific and effective.

Onboarding 105

Onboarding Decision-making Organization CRM 105

SmartKarrot

NOVEMBER 11, 2020

Role: Vice President of Customer Success Location: Englewood, CO, US Organization: WOW! Internet, Cable & Phone As a Vice President of Customer Success, you will define and optimize the customer lifecycle, applying customer journey mapping, and identifying standardized interventions for each point in the journey.

Customer Success 10

Customer Success Onboarding Key Account Management Government 10

SmartKarrot

JULY 17, 2023

Customer Success is one of the most important key drivers of the long-term success and sustainability of a business across industries. Businesses require being proactive in ensuring that their customer achieves their desired result and fully realize the value of products and services for which they have made a payment.

CRM 10

CRM Customer Success Key Account Management Facilitation 10

SmartKarrot

SEPTEMBER 6, 2021

Your company is passionate about customer success and the experience you offer, and rightly so. This is the gap between what your business intelligence tool offers and your customer success goals. Customers are smart and your business also needs to be smart. What is Customer Success (CS) Software?

Customer Success 10

Customer Success Software Software Decision-making 10

SmartKarrot

OCTOBER 31, 2022

The customer success/account management industry is constantly evolving, but one main thing that has not changed is the need for personalized recommendations for clients. The Augmented Intelligence(AI) Framework is a framework that helps you identify and understand what is essential to your customers.

Account Management 10

Account Management Customer Success Management Artificial Intelligence 10

SmartKarrot

JANUARY 30, 2024

I employ a pyramid-style mapping of stakeholders, identifying their roles and influence in decision-making. It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. Understanding the dynamics of both client and internal teams is crucial.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

SmartKarrot

JANUARY 30, 2024

I employ a pyramid-style mapping of stakeholders, identifying their roles and influence in decision-making. It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. Understanding the dynamics of both client and internal teams is crucial.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

Nutshell

JUNE 22, 2019

can make them resist adopting one that better suits their needs. As with external clients and customers, successfully presenting to your team requires research and preparation. Whatever the need, communicate it clearly. Related: How to Beat the “No Budget” Sales Objection, With Ryan Dohrn.

CRM 93

CRM Software Software Decision-making 93

SmartKarrot

OCTOBER 16, 2023

This approach combines the power of digital tools with strategic guidance to ensure smooth operations, optimize customer success , and drive sustained growth. They provide a comprehensive framework that outlines step-by-step actions to ensure quick recovery, seamless operations, and enhanced customer success in times of crisis.

Digitalization 10

Digitalization Supply Chain Cybersecurity Transportation 10

SBI

JULY 1, 2020

Customer revenue optimization (CRO) is achieved through the processes and enabling technologies that help organizations identify the optimal path to revenue growth and enable them to capture and realize that revenue predictably and at a lower cost of sales. Replicate Success Across Your Portfolio.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

MARCH 4, 2021

This is where companies need another C-level executive to facilitate business growth via products. What makes a chief product officer (CPO) different from a CTO or a VP in the product department. The compelling need to empower customers more than ever has led to organisations build and respond with specialists. By Google. “to

Decision-making 16

Decision-making Facilitation Customer Success Business Growth 16

SBI

OCTOBER 27, 2020

Next, with buyers so focused on the economics of a good purchase decision (or the cataclysmic consequences of a bad one) I would tackle better value communication and quantification. The buyer designs their own story, and the seller quickly pivots to the right educational graphics, insights and recommendation guidance.

Facilitation 43

Facilitation Communication B2B Decision-making 43

SmartKarrot

OCTOBER 11, 2023

The Value of ‘Time’ in Onboarding Time-to-value (TTV) is the magical interval between a customer purchasing your product and them deriving value from it. Optimizing customer onboarding essentially revolves around minimizing this interval, making the customer journey delightful and efficient right from the start.

Onboarding 10

Onboarding Decision-making Customer Success Customer Experience 10