SmartKarrot

JUNE 6, 2023

Role: Customer Success Manager Location: Alpharetta, GA, United States (Remote) Organization: Worthix As a Customer Success Manager, you’ll control resources, activities, deadlines, and milestones while managing a client portfolio to make sure Worthix is effectively adopted and providing commercial value to our clients.

Customer Success 19

Customer Success Onboarding Digitalization Facilitation 19

SmartKarrot

MARCH 7, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Entrust As a VP of Customer Success you’ll determine, persuade, and coordinate stakeholders on customer priorities. Get a thorough awareness of the objectives, concerns, and decision-making processes of your customers.

Customer Success 19

Customer Success Stakeholders Government Facilitation 19

Insightly

MARCH 11, 2024

The CRM provides a comprehensive view of each customer’s journey, allowing salespeople to tailor their interactions based on past engagements and preferences. As the day progresses, the CRM facilitates communication and collaboration within the sales team.

CRM 52

CRM Organization Decision-making Facilitation 52

SmartKarrot

MARCH 10, 2023

Role: Senior Customer Success Manager Location: London Area, United Kingdom (Remote) Organization: Zappi As a Senior Customer Success Manager, it will be your primary responsibility to ensure that our clients are getting the most out of our platform.

Customer Success 19

Customer Success Stakeholders Onboarding Healthcare 19

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

JULY 15, 2022

Role: Senior Customer Success Manager Location: Remote, United States Organization: Signifyd As a Senior Customer Success Manager, you will oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients.

Customer Success 19

Customer Success Client Relationships Software Software 19

SmartKarrot

AUGUST 27, 2021

Role: Vice President of Customer Success Location: Remote, Salinas, CA, US Organization: HeavyConnect As a Vice President of Customer Success, you will act as a role model of HeavyConnect’s values for the Customer Success teams and build on the SaaS customer-centric environment.

Customer Success 19

Customer Success Facilitation Onboarding Client Relationships 19

SmartKarrot

MARCH 24, 2022

Role: Customer Success Director Location: Remote, New York, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

MAY 27, 2022

Role: VP, Customer Success – Remote Location: Remote, United States Organization: League As a VP of Customer Success, you will lead League’s overall commercial partnership with selected strategic platform partners. Support cross-functional collaboration across League business, product & operations teams.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

MAY 16, 2022

Lead a team of like-minded individuals who will report to the VP of Client Success as implementation, growth, and client success. Develop and maintain communications in a cooperative and friendly manner with all levels of staff and customers. Track success through customer engagement scores, measures of churn, etc.

Customer Success 19

Customer Success Facilitation Decision-making Management 19

SmartKarrot

AUGUST 17, 2021

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Develop and facilitate new sales and up-sell opportunities for the current Clients.

Customer Success 19

Customer Success Facilitation Onboarding Decision-making 19

SmartKarrot

OCTOBER 3, 2023

Customer Success Managers are at the heart of retaining and growing customer accounts. This is tied back to increased revenue and customer loyalty. Yet, despite its importance, Customer Success Management often lacks the structure and standardization found in other roles like sales and marketing.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

SmartKarrot

NOVEMBER 2, 2021

Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Hire and train a Customer Success team.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Tracking customer behavior over time unveils trends and informs strategic decisions.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Tracking customer behavior over time unveils trends and informs strategic decisions.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

SmartKarrot

MARCH 2, 2023

Role: Director of Customer Success Location: St Paul, MN, United States (On-site) Organization: BetterYou As a Director of Customer Success you’ll be in control of the entire customer success function, including the handoff of new clients to the sales team, account maintenance, and discussions about renewal and expansion.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

Hubspot Sales

MARCH 7, 2023

As businesses continue to shift their strategies to create a more streamlined, efficient customer journey, it's going to become vital for every business to invest time, energy, and resources into a Revenue Operations team, otherwise known as RevOps. The 5 Biggest Missteps Your Revenue Operations Team Might Be Making 1.

Publishing 103

Publishing Customer Experience e-Learning Software 103

Nutshell

JANUARY 17, 2024

Bringing sales, marketing, customer success, and project management teams together with a solid CRM software integration improves company-wide success and growth. Customer relationship management (CRM) software makes it easier for sales, marketing, and customer success teams to gather and extract customer data.

Business Growth 71

Business Growth CRM Management Software 71

Arpedio

FEBRUARY 15, 2024

By understanding how Mobilizers drive buying decisions and integrating the Challenger approach into your sales process, you can unlock new avenues for success and elevate your sales performance to new heights. Overall, Mobilizers play a vital role in driving consensus within organizations and influencing buying decisions.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

SmartKarrot

JUNE 15, 2021

Being data centric will help form better business decisions. If your customer success managers cannot make use of customer data, it is waste of the data. By getting your CSMs the data they need, you are helping them with decision making. How to Build a Data-Driven Customer Success Team.

Customer Success 19

Customer Success Decision-making Finance Facilitation 19

Arpedio

OCTOBER 17, 2023

These software tools often come with integrated communication features, allowing businesses to streamline their interactions with customers. From email integration to automated follow-ups, these tools facilitate consistent and personalized communication. Here are some best practices to guide you: 1.

Account Management 52

Account Management Software Software Management 52

Arpedio

MARCH 13, 2024

Differentiating from Traditional Sales Models The traditional sales approach typically revolves around a sales team actively reaching out to potential customers, identifying their needs, and persuading them to make a purchase. In contrast, product-led sales flips this paradigm by allowing the product itself to do much of the selling.

Acquisition 52

Acquisition Prioritization Onboarding Sales 52

SmartKarrot

AUGUST 5, 2021

Role: Enterprise, Customer Success Director Location: Santa Barbara, CA, US Organization: Impact As an Enterprise Customer Success Director, you will be delivering world-class support to the top clients. Contribute to the strategic deal-making/roadmaps to improve both Sokin’s UK/EU and Global reach.

Customer Success 12

Customer Success Client Onboarding Onboarding Decision-making 12

SmartKarrot

SEPTEMBER 16, 2022

However, satisfied customers are still the most crucial asset for any modern business. Therefore, businesses must prioritize customer success initiatives to facilitate short-term and long-term success. How Conversational Intelligence Can Help Transform Customer Success: 1. Reducing Customer Churn.

Customer Success 10

Customer Success Artificial Intelligence Facilitation Onboarding 10

Hubspot Sales

JULY 2, 2020

LinkedIn videos can reach prospects, current customers, executives, decision-makers, and followers interested in your company. The broader category of your campaign objective is going to reflect a stage in the buyer's journey: awareness, consideration, or decision. Make your videos immediately visually appealing and engaging.

Facilitation 113

Facilitation Decision-making Finance Media 113

Nutshell

SEPTEMBER 10, 2020

It also said “We make CRM software to help people grow their business” and mentioned they were hiring in customer experience. Early on, I decided two things: First, I wanted to invest in my knowledge and skillset to make my role in customer experience a major contributor to Nutshell’s growth and success.

Customer Experience 108

Customer Experience CRM Decision-making Customer Success 108

Insightly

SEPTEMBER 27, 2023

Despite the necessity for change, companies often hesitate to make adjustments to their CRMs. How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” From there, brainstorm new opportunities for maximizing system utilization.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

Despite the necessity for change, companies often hesitate to make adjustments to their CRMs. How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” From there, brainstorm new opportunities for maximizing system utilization.

CRM 52

CRM Onboarding Brainstorming Software 52

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue. Multi-threading ensures continuity in the sales process.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Hubspot Sales

JUNE 8, 2020

As a sales leader, you've probably wondered what impacts your prospects and potential customers. Well, content has become more important than ever for B2B buyers and decision-makers. According to Demand Gen’s 2020 Content Preferences Study , 67% of B2B companies said they’re leaning more on content to research and inform decisions.

e-Learning 106

e-Learning Sales Decision-making B2B 106

Arpedio

FEBRUARY 15, 2024

From attracting prospects to nurturing leads and guiding them towards a purchasing decision, pre-sales serves as the backbone of a successful sales process, laying the foundation for meaningful relationships and sustainable growth.

Sales 52

Sales Decision-making Customer Experience Value Proposition 52

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Stakeholders Onboarding 10

SmartKarrot

JUNE 1, 2021

Director of Customer Success Location: Salt Lake City, UT, US Organization: Collective Medical As a Sr. Director of Customer Success, you will be leading, expanding, and mentoring the Customer Success team by setting their strategy, goals and objectives.

Customer Success 10

Customer Success Supply Chain Finance Facilitation 10

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

SmartKarrot

FEBRUARY 9, 2021

For businesses to grow, it is important to evaluate how their customers are managed. Customer success managers look at customer needs and evaluate them to offer the products and services in the best manner. Customer success managers manage multiple projects regarding customers. Facilitating upsells.

Customer Success 10

Customer Success Management Facilitation Onboarding 10

SmartKarrot

FEBRUARY 23, 2021

Customer Success – drive customer engagement with our products by focusing on value delivered; understand key customer pain points and identify opportunities for our solutions to help customers; lead the team of Account Directors, who have specific account assignments. Build customer loyalty and advocacy.

Customer Success 10

Customer Success Stakeholders Decision-making Facilitation 10

Jermaine Edwards

APRIL 3, 2020

A Customer Crisis Plan is designed for two things: To help you reduce and/or completely eliminate the risk of customer loss; and To uncover unique advantages from customer uncertainty that your organisation can use to drive current and future success with your best customers. Two – VUCA Decision Making.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130