SmartKarrot

DECEMBER 5, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director, Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals.

Customer Success 19

Customer Success Onboarding Stakeholders Meetings 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success Stakeholders Onboarding Facilitation 19

SmartKarrot

APRIL 15, 2022

Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal.

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

SmartKarrot

MAY 13, 2022

Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Solve customer issues, handle customer escalations, find solutions, remove roadblocks.

Customer Success 19

Customer Success Onboarding Acquisition Customer Experience 19

SmartKarrot

JUNE 3, 2022

Role: Customer Success Associate Director Location: New York, NY, US Organization: Wunderkind As a Customer Success Associate Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Conduct recurring business reviews.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Ensure successful deployment of products purchased by customers thru Radware professional services.

Customer Success 19

Customer Success Publishing Onboarding Prioritization 19

SmartKarrot

OCTOBER 13, 2021

Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Deep Labs As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn.

Customer Success 19

Customer Success Onboarding Customer Experience Stakeholders 19

SmartKarrot

JULY 28, 2022

Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing. Leverage your own and other CSM customer relationships for prospect customers. Deliver high customer experiences that highlight how Prodigy can help reach their goals.

Customer Success 19

Customer Success Stakeholders Negotiation Customer Experience 19

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

SBI

JANUARY 8, 2019

4 Low-Touch Customer Success Model Myths. Each customer has a unique set of characteristics that can determine a wide range of needs and wants. In order to address the demand for differentiated products, three main Customer Success Models exist – each with their own distinct attributes. High-Touch.

Customer Success 42

Customer Success Marketing Onboarding Profitability 42

SmartKarrot

MAY 4, 2022

There is a lot common between the product team and the customer success team. Well, products are made for customers. And customers use products. By connecting with the customer success team who actually speaks to the customers to know what is wrong. Who is a Customer Success Manager?

Customer Success 19

Customer Success Management Onboarding Decision-making 19

ACT

AUGUST 14, 2023

, you can tweak your communication for different buyer personas at every sales funnel stage. Let’s say a lead opens your weekly newsletter and clicks on a button that leads to your upcoming webinar, but they don’t register. Start by identifying the communication channels each customer segment frequently uses.

Customer Experience 52

Customer Experience Marketing Small Business CRM 52

SmartKarrot

JUNE 18, 2021

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

JULY 2, 2021

Role: Director, Customer Success Location: San Diego, CA, US Organization: Lytx, Inc. As a Director of Customer Success, you will develop and lead a functional strategic plan to support top-level objectives. Begin building strong relationships with key customer contacts.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Identify and help build out vital collateral for retention and onboarding.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Apply here: [link] Role: Director, Customer Success Location: San Francisco, CA, US Organization: Incredible Health As Director of Customer Success, you will lead, support and develop a growing team of Customer Success (CS) Managers in half the country.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

APRIL 28, 2021

Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews.

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

SmartKarrot

JANUARY 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Community Brands As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Define and manage the onboarding, expansion, and retention strategy for the customers.

Customer Success 10

Customer Success Onboarding Account Planning Facilitation 10

Nutshell

MAY 19, 2020

The list below highlights some initiatives companies can implement to ensure continued customer satisfaction, thus decreasing churn rates: Improved onboarding experience. Improving the onboarding process and communicating clearly with users during each stage of the sales funnel is important in mitigating this. No problem.

Acquisition 133

Acquisition Onboarding Prioritization Customer Experience 133

SmartKarrot

AUGUST 3, 2021

Role: Customer Success Director Location: Remote, Redwood City, CA, US Organization: Exo As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services. What is a Customer Success Specialist?

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Lead and mentor a team of passionate customer champions.

Customer Success 10

Customer Success Onboarding Account Management Innovation 10

SmartKarrot

JUNE 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention.

Customer Success 10

Customer Success B2C eCommerce Leadership 10

SmartKarrot

JANUARY 27, 2021

Role: VP Customer Success – North America Location: Denver, CO, US Organization: Horizontal Talent As a VP of Customer Success, you will become an expert on the platform to educate customers and the team on the use and benefits of the strategy execution software. This entails becoming a guru on OKRs.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

SmartKarrot

MAY 21, 2021

Director, Customer Success Location: Chicago, IL, US Organization: Paro.io Director of Customer Success, you will work directly with VP Growth (whose purview includes Sales and Sales Operations) to build a high-functioning revenue organization. Identify opportunities for continuous improvement.

Customer Success 10

Customer Success Digitalization Media Onboarding 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

OCTOBER 20, 2020

Role: VP, Customer Success Location: San Diego, CA, US Organization: HashiCorp As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment.

Customer Success 10

Customer Success Customer Experience Stakeholders Onboarding 10

SmartKarrot

MAY 28, 2021

The main point is to keep promises and empower customers to meet goals. Customer success is a long-term requirement that drives value across operations. Customer success strategies are now made compulsory for improving the customer relationships. Need for Customer Success in Service Companies.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Onboarding Negotiation Account Strategy 10

Nutshell

MARCH 19, 2024

Faster onboarding: After building more efficient and effective processes, you’ll have a fine-tuned prospecting, qualifying, and lead nurturing system that makes it easy for new recruits to get up to speed. A sales pipeline designed to follow your specific and preferred sales cycle makes for a smoother onboarding process.

CRM 71

CRM Sales Software Software 71

SmartKarrot

DECEMBER 30, 2020

Role: Vice President of Customer Success – APAC region Location: Sydney, New South Wales, Australia Organization: Carter Murray As a Vice President of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience.

Customer Success 10

Customer Success Energy and Utilities Negotiation Facilitation 10

Insightly

OCTOBER 19, 2022

By opting for a CRM that’s adaptable, automated, integrated and delivered by a provider that truly cares about customer success, you can escape that lagging feeling. However, they can use that data to deliver customized, memorable customer experiences that outshine their competitors. . Why Rethink Your CRM Software?

CRM 52

CRM Onboarding Decision-making Finance 52