Strategic Account Management Association

MARCH 2, 2022

By Gordon Galzerano, Co-Founder and Managing Partner, Timberwilde Consulting Group. Our aspiration, I believe, should be to create a workforce that reflects the incredible diversity of our customers, our partners, our suppliers and our community. It starts with understanding where people are coming from and what makes them tick.

Emotional Intelligence 400

Emotional Intelligence Innovation Suppliers Leadership 400

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

OCTOBER 1, 2023

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships The SCARF model The premise of the SCARF model is that the brain makes us behave in certain ways to minimize threats and maximize rewards.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Arpedio

JANUARY 5, 2024

In the competitive world of sales, the art of relationship management is a pivotal factor that drives success. Effective relationship management in sales is not just about making connections; it’s about building and maintaining long-term partnerships that benefit both parties.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Red Star Kim

OCTOBER 19, 2023

We explored the fundamentals of relationships, managing inbound calls and planning outbound calls. Telephone call challenges: Emotions, data, selling and follow up. Finding a suitable location (quiet and without interruptions) to make calls when working in an office environment was sometimes a challenge.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

MDI Training

JANUARY 29, 2024

Our MDI trainer and partner Vladimir Novac asked around and collected a few thrilling insights on the connection between artificial and emotional intelligence. Here are 9 ways in which artificial intelligence can support leaders with their development of emotional intelligence. Enjoy reading!

Emotional Intelligence 52

Emotional Intelligence Artificial Intelligence Digital Transformation Leadership 52

Red Star Kim

MARCH 1, 2024

At the recent Training – PM Forum on “ Buy-in, engagement and stakeholder management ” workshop we welcomed executive and manager delegates from legal and accountancy firms as well as a delegate from Poland. This is challenging as everyone is time poor and most communications are digital. Everyone is different.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

NOVEMBER 1, 2023

Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking. Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. tenders converted and revenue generated).

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. Fortunately, there are valuable best practices that can help aspiring sales managers excel in their positions. Best Practices for Sales Managers 1. Your skill as a manager is only as good as your foundation.

Sales Management 102

Sales Management Management Energy and Utilities Emotional Intelligence 102

Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. But coaches resist the temptation to tell. Coaches and consultants use facilitation skills.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Arpedio

OCTOBER 17, 2023

How to build a winning account management team Account Management Software ← Back to blog A winning account management team can be your secret weapon to supercharge your company’s growth and customer satisfaction. But how do you assemble, nurture, and lead a high-performing account management team?

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Account Manager Tips

OCTOBER 21, 2021

Make sure you have a system in place so your client gets a follow up call from you as soon as possible. They don't need anything As a key account manager, if you've done your job right, there's no reason for them to keep in touch. Rebalance your communication expectations to align with your value as a supplier.

Key Account Management 246

Key Account Management Client Relationships Negotiation Suppliers 246

PandaDoc

MAY 13, 2024

You already know who your customers are — but do you know what makes them tick and drives their decision-making? Humans aren’t purely rational — psychology influences every decision we make. It emphasizes the customer’s needs, wants, emotions, and motivations. What is sales psychology? Why does it matter?

Emotional Intelligence 52

Emotional Intelligence Decision-making Sales e-Learning 52

Red Star Kim

FEBRUARY 21, 2024

We ask questions to avoid making wrong assumptions or adopting the wrong focus. will make people pause to consider how their feelings compare with those they had the previous day. Two big guns of communication – face-time and reframing (kimtasso.com) Redefining and reframing a problem is often a step in problem-solving methods.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

SmartKarrot

APRIL 25, 2022

Emotional Intelligence is the ability to recognize, understand and handle emotions. People equipped with the power of emotional intelligence can handle their emotions as well as others. Thus, we consider emotional intelligence (EQ) one of the most desirable traits for a leader. Compassion.

Emotional Intelligence 10

Emotional Intelligence Decision-making Leadership Customer Success 10

SmartKarrot

MARCH 3, 2021

On that note, promoting strong customer success emotional intelligence might keep you from these concerning numbers. That won’t only enhance your skills as a Customer Success Manager but also build a deeper connection with your customers. Here, in this blog, we will walk you through the ins and outs of emotional intelligence.

Emotional Intelligence 10

Emotional Intelligence Customer Success Management Interpersonal Skills 10

CMOE

FEBRUARY 11, 2022

And it makes sense—without personal motivation, how are leaders expected to inspire and push their team members? This not only fosters collaboration but can help you make constructive and sound decisions. With the support of your team members, you are more likely to feel confident with decisions moving forward.

Emotional Intelligence 94

Emotional Intelligence Leadership Decision-making Construction 94

Red Star Kim

JULY 25, 2023

A tool for psychoeducation In the business world, much of my time as a consultant is in identifying the possible and required changes and helping organisations to make the transition. My decision to embark on the long training to become a psychotherapist was driven by the desire to provide a deeper level of support.

Decision-making 246

Decision-making Emotional Intelligence Management Construction 246

MDI Training

JANUARY 29, 2024

Emotional Intelligence (EI): Understanding and managing one’s own emotions and the emotions of others is a crucial aspect of effective leadership. Ethical Decision-Making: Leaders are frequently faced with ethical dilemmas that require moral reasoning and judgment.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Interpersonal Skills 52

Hubspot Sales

AUGUST 24, 2023

Table of Contents AI Sales Reps Today Examples of AI Sales Reps How to Tell If You’re Taking to an AI Rep When (and Why) Human Reps Are Still Necessary AI Sales Reps Today Sales professionals have traditionally relied on personal interaction to close deals, making it easy to be skeptical of AI's role in this field.

Artificial Intelligence 83

Artificial Intelligence Emotional Intelligence Negotiation Sales 83

Brooks Group

JUNE 27, 2022

Whether you’re negotiating with a potential customer or working out the details of a contract, being able to negotiate effectively can make the difference between success and failure. Always be clear about your intentions and the type of deal you are willing to make. Make sure your questions are relevant. Be prepared.

Negotiation 85

Negotiation Emotional Intelligence Sales Profitability 85

MDI Training

NOVEMBER 14, 2023

Coach potentials: AI can make learning suggestions Answers from ChatGPT: The four main roles of a leader according to Covey – building trust, developing vision, implementing strategies, and coaching potential – can be supported to varying degrees by AI technologies. Coaching potential This is one of the biggest challenges for AI.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Brooks Group

SEPTEMBER 21, 2022

Everyone from customer service to sales managers, and sometimes even the C-suite, understand what the sales team is doing in the field and how they can best support them, given their respective roles. Imagine for a moment one of your competitors making an attractive offer to your largest account. Be Valuable To Customers.

Emotional Intelligence 73

Emotional Intelligence Negotiation Sales Training Decision-making 73

Red Star Kim

AUGUST 14, 2023

Make your content stand out. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). How can I improve my cross cultural communication (kimtasso.com) Curiosity Humans are curious. Research shows that even B2B buyers are influenced by emotional connection. Show them by evoking emotions.

Artificial Intelligence 130

Artificial Intelligence Value Proposition Media Emotional Intelligence 130

MDI Training

SEPTEMBER 29, 2023

AI is exceptionally valuable for data analysis, decision-making, and process optimization. ” In that regard, leaders can use AI to map the various decisions and consequences. And discipline to use regularly, communication to get the most, creativity to imagine solutions, and humility to recognize their limitations.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Emotional Intelligence 52

Red Star Kim

OCTOBER 24, 2022

There were equal numbers of delegates from law and accountancy firms who had various roles: business development, pitching, key client management, cross-selling and external referrer programmes. It captures the steps fee-earners must prepare for and manages expectations about the length of the sales process. Portfolio management.

Meetings 100

Meetings Value Proposition Key Account Management Account Management 100

Chally

JANUARY 27, 2022

Find more for team leaders in our key habits of a successful sales manager. Soft skills, also known as interpersonal skills, equate to having a higher emotional intelligence. Using communication, storytelling, and negotiation tactics, a salesperson demonstrates the ability to understand and connect with buyers.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Negotiation Sales 52

CMOE

JUNE 21, 2021

Supervising can be extremely rewarding but also challenging—there are varying personalities, communication styles, skill sets, and roadblocks to manage, all while trying to maintain high-quality output. They hold a vital role in managing and nurturing employees to thrive in their positions. What Skills Does a Supervisor Need?

Onboarding 98

Onboarding Leadership Emotional Intelligence Communication 98

MDI Training

MAY 30, 2023

IDGs aim to help you as a leader develop your emotional intelligence, self-reflection, values, and leadership philosophy. For example, programs can be implemented to promote self-reflection, strengthen emotional intelligence or develop a sustainability-oriented leadership personality. Who works with IDG?

Leadership 52

Leadership Digital Transformation Emotional Intelligence Co-Creation 52

CMOE

AUGUST 8, 2022

According to the Association for Talent Development (ATD), over 50 percent of professionals and managers believe a coaching culture offers benefits such as: Greater employee engagement: 65% of team members in a robust coaching culture are highly engaged. Don’t micromanage team members: There’s a difference between managing and coaching.

Emotional Intelligence 52

Emotional Intelligence Prioritization Decision-making Facilitation 52

MDI Training

SEPTEMBER 29, 2023

Energy Provider, Hong Kong : As a Data Scientist on this project, I had the challenging task of analyzing data from the energy sector in Hong Kong and developing intelligent solutions for the smart grid. Our work enabled us to use real-time data to predict power consumption and production and manage the network more efficiently.

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

Hubspot Sales

DECEMBER 8, 2017

But there’s a simpler way to increase market share: Make your sales organization more optimistic. Research shows that salespeople with high levels of optimism make more money for their companies. CEOs and sales managers set the tone for the entire business. Emotions are contagious. 1) Embrace adversity. What’s the lesson?"

Insurance 109

Insurance Emotional Intelligence Brainstorming Sales 109

Red Star Kim

APRIL 24, 2023

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). However, there can be concerns about the environment for taking and making telephone calls – with concerns about “Can you be overhead?”.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Cybersecurity 26

Hubspot Sales

APRIL 4, 2023

Explain your thought process and decision-making. I enjoy the process of analyzing complex data, identifying patterns and trends, and using that data to make informed recommendations. Then, think about the strengths and skills that make you stand out as a candidate. For instance, what was your main objective?

Supply Chain 104

Supply Chain Leadership Construction Artificial Intelligence 104

Hubspot Sales

FEBRUARY 2, 2018

These emotions are tied to external situations and psychological stimuli. So, put your great communication skills to work, draw on your sales superpower of reading the room, and use these seven psychological tips for managing difficult prospects to save your deal. Commonly, fear makes us want to control things.

Negotiation 108

Negotiation Emotional Intelligence Decision-making Communication 108

CMOE

SEPTEMBER 8, 2020

Between managing the business, staying reasonably current in their profession or discipline, and trying to be a good leader of people, it can be hard to keep your head above water. We should not make leaders feel like they need to be super-human in order to do an adequate and thorough job. Think about it.

Emotional Intelligence 64

Emotional Intelligence Leadership Construction Publishing 64

CMOE

MAY 28, 2021

Healthcare regulations are managed by several state and federal agencies (Centers for Disease Control and Prevention, Department of Health and Human Services, the Center for Medicare and Medicaid Services, etc.). Each entity carries its own rules and regulations, making it challenging to track and monitor each one. Communication.

Healthcare 52

Healthcare Leadership Insurance Strategic Thinking 52