Account Manager Tips

AUGUST 14, 2022

21 free courses for key account managers to boost your skills now A key account manager has to grow and retain their clients. Find out what those skills are, along with 21 free courses to help you become a better key account manager. Emotional intelligence 6. FAQ Do I need a degree to be a key account manager?

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

Red Star Kim

JULY 3, 2023

I’ve just listened again to a podcast about the top six leadership qualities which is included in the Level 6 Marketing Manager Apprenticeship. Personally, I think emotional intelligence (EQ) – particularly self-awareness – and the art of communication to promote collaboration should be in the list.

Leadership 130

Leadership Emotional Intelligence Digital Transformation Communication 130

CMOE

JULY 31, 2019

There’s been a lot of talk about emotional intelligence in the last few years. Many people believe that a person’s EQ (emotional quotient) is just as important as IQ , if not more so. Does emotional intelligence affect successful teamwork? Why Is Emotional Intelligence Important for Team Performance?

Emotional Intelligence 67

Emotional Intelligence Meetings Organization Management 67

Red Star Kim

FEBRUARY 9, 2023

Here are the highlights on Referrer and Intermediary Management – Silos, Targets and Culture. Overcoming silos and internal communication for cross-selling A key barrier to cross-selling and internal referrals was that firms were structured into silos. This supported mutual knowledge of their professional work.

Management 130

Management Emotional Intelligence Cybersecurity CRM 130

Red Star Kim

OCTOBER 16, 2023

Referrer Management – Capacity and Capability Capacity – Rational elements of referrer management Throughout the workshop we considered how leadership and organisation (rational activity) supports effective referrer management. Key processes Data is needed to drive key processes supporting referrer management. amongst us.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

MAY 2, 2023

Traditional capabilities – notably the management of financial and operational resources—remain highly relevant. Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ).

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

Strategic Account Management Association

MARCH 2, 2022

By Gordon Galzerano, Co-Founder and Managing Partner, Timberwilde Consulting Group. Our aspiration, I believe, should be to create a workforce that reflects the incredible diversity of our customers, our partners, our suppliers and our community. We have to manage stress differently, and we all have to be flexible. Why is that?

Emotional Intelligence 400

Emotional Intelligence Innovation Suppliers Leadership 400

Red Star Kim

FEBRUARY 14, 2023

Manage limiting beliefs During the coaching module, there was much discussion about limiting beliefs or limiting assumptions. This requires you to listen carefully to what is being said and to observe non-verbal communication that might suggest that there is something else to consider. Delegate views and poll results are shown below.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

CMOE

JULY 31, 2019

There’s been a lot of talk about emotional intelligence in the last few years. Many people believe that a person’s EQ (emotional quotient) is just as important as IQ , if not more so. Does emotional intelligence affect successful teamwork? Why Is Emotional Intelligence Important for Team Performance?

Emotional Intelligence 40

Emotional Intelligence Meetings Organization Management 40

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

MDI Training

JANUARY 29, 2024

Our MDI trainer and partner Vladimir Novac asked around and collected a few thrilling insights on the connection between artificial and emotional intelligence. Here are 9 ways in which artificial intelligence can support leaders with their development of emotional intelligence. Enjoy reading!

Emotional Intelligence 52

Emotional Intelligence Artificial Intelligence Digital Transformation Leadership 52

Arpedio

JANUARY 5, 2024

In the competitive world of sales, the art of relationship management is a pivotal factor that drives success. Effective relationship management in sales is not just about making connections; it’s about building and maintaining long-term partnerships that benefit both parties.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Red Star Kim

OCTOBER 1, 2023

Then the objective is to activate reward response to motivate people more effectively using internal rewards. 5 Ways to Spark (or Destroy) Your Employees’ Motivation (neuroleadership.com) During my training as a counsellor and psychotherapist I learned a lot about the fight, flight, freeze and fawn response s triggered by perceived threat.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Peter Simoons

APRIL 23, 2023

Thus I wondered “Can AI replace Alliance Managers ?” Can AI Replace Alliance Managers? Even though Alliance Management is an information rich profession, the people involved make the difference. So, for now a better question might be “How can AI assist Alliance Managers?” It still has a lot to learn!

Artificial Intelligence 98

Artificial Intelligence Management Emotional Intelligence Strategic Thinking 98

Red Star Kim

JUNE 24, 2022

The intersection between the topics of relationship management and psychology is an area of particular interest to me…I covered over 150 topics on this subject on my 2018 book Bloomsbury “ Better Business Relationships” (Bloomsbury). Empathy is one of the core elements of emotional intelligence. Let me explain. . Congruence.

Emotional Intelligence 130

Emotional Intelligence Negotiation Communication Leadership 130

Red Star Kim

OCTOBER 19, 2023

We explored the fundamentals of relationships, managing inbound calls and planning outbound calls. Telephone call challenges: Emotions, data, selling and follow up. This article supplements the learning resources from the session.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

DECEMBER 7, 2023

Non-Verbal Communication (NVC) – the basics (Video) (kimtasso.com) Rapport and communication The bulk of the book is in chapters covering making a connection with a focus on rapport development.

Emotional Intelligence 130

Emotional Intelligence Publishing Communication Negotiation 130

Red Star Kim

SEPTEMBER 22, 2022

All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings. For less experienced people, the telephone is a medium where – as it is a truly interactive mode of communication – there was little control and more uncertainty.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Red Star Kim

MARCH 1, 2024

At the recent Training – PM Forum on “ Buy-in, engagement and stakeholder management ” workshop we welcomed executive and manager delegates from legal and accountancy firms as well as a delegate from Poland. This is challenging as everyone is time poor and most communications are digital. Everyone is different.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Arpedio

OCTOBER 17, 2023

How to build a winning account management team Account Management Software ← Back to blog A winning account management team can be your secret weapon to supercharge your company’s growth and customer satisfaction. But how do you assemble, nurture, and lead a high-performing account management team?

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Account Management Management Client Relationships Emotional Intelligence 52

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. Fortunately, there are valuable best practices that can help aspiring sales managers excel in their positions. Best Practices for Sales Managers 1. Your skill as a manager is only as good as your foundation.

Sales Management 98

Sales Management Management Energy and Utilities Emotional Intelligence 98

SmartKarrot

APRIL 25, 2022

Emotional Intelligence is the ability to recognize, understand and handle emotions. People equipped with the power of emotional intelligence can handle their emotions as well as others. Thus, we consider emotional intelligence (EQ) one of the most desirable traits for a leader. Compassion.

Emotional Intelligence 10

Emotional Intelligence Decision-making Leadership Customer Success 10

SmartKarrot

MARCH 3, 2021

On that note, promoting strong customer success emotional intelligence might keep you from these concerning numbers. That won’t only enhance your skills as a Customer Success Manager but also build a deeper connection with your customers. Here, in this blog, we will walk you through the ins and outs of emotional intelligence.

Emotional Intelligence 10

Emotional Intelligence Customer Success Management Interpersonal Skills 10

MDI Training

JANUARY 24, 2024

AI Co-Trainer in MDI Management Development Do you prefer to listen to this article? How AI co-trainers are transforming leadership development at MDI I have been working with an AI co-trainer “Rudi” in my leadership training (lateral leadership, communication, …) for about 2 months now.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Management Leadership 52

Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. But coaches resist the temptation to tell. Coaches and consultants use facilitation skills.

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Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

DECEMBER 15, 2023

We require communication to survive”. This sense of safety is passed onto others in a process called co-regulation (see Emotional contagion, delegation, coaching and team meetings (kimtasso.com) ). There’s guidance for parents on how to help children recognise and name emotions and to model stress tolerance.

Emotional Intelligence 130

Emotional Intelligence Meetings Communication Leadership 130

Red Star Kim

FEBRUARY 21, 2024

When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. What management systems are required? Questions are important when we meet someone new.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Red Star Kim

NOVEMBER 1, 2023

Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking. Processes and skills for managing opportunities and pipelines can be lacking. Time and capacity – Many fee-earners are stretched and compelled to manage large amounts of client work under heavy time pressures.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Hubspot Sales

AUGUST 31, 2022

For the reps who are on the more introverted side or maybe even new to a management role, rest assured that charisma is something that can be learned, according to a study from the Academy of Management. Emotional intelligence (EQ). Take this free emotional intelligence quiz from the University of Berkeley-California.

Emotional Intelligence 145

Emotional Intelligence Publishing Communication Management 145

Zendesk

AUGUST 10, 2023

It’s all about emotional intelligence “The skill to influence, to persuade, and to collaborate knows no gender, knows no boundaries—and it certainly knows no limits,” Hoover said in her opening remarks. Hoover suggested that women use their emotional intelligence as a secret weapon in their negotiation strategy.

Negotiation 52

Negotiation Leadership Emotional Intelligence Communication 52

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Hubspot Sales

DECEMBER 20, 2017

They include a salesperson's ability to relate and communicate with others, emotional intelligence, level of charisma and confidence, and more. Effective communicator. Emotionally intelligent. After all, you’re combining the strengths of a great rep with the insights, wisdom, and experience of their manager.

Emotional Intelligence 145

Emotional Intelligence Communication Meetings Leadership 145

Account Manager Tips

OCTOBER 21, 2021

They don't need anything As a key account manager, if you've done your job right, there's no reason for them to keep in touch. I once had a client who told me my category was 5% of their spend, so they only wanted to spend 5% of their time managing it. Rebalance your communication expectations to align with your value as a supplier.

Key Account Management 246

Key Account Management Client Relationships Negotiation Suppliers 246

MTD Sales Training

FEBRUARY 26, 2018

We’ve worked with sales managers and directors who have been involved in sales all their working lives, sometimes over 40 years, and the evidence of bad leadership exists in the wastelands of their past, through poor motivational techniques, overload of their teams and a determination to prove no-one is as good as they are. Happy Selling!

Sales Management 88

Sales Management Management Emotional Intelligence Sales 88

CMOE

FEBRUARY 11, 2022

Intuitive listening is the foundation of strong communication and trustworthy relationships. Respect two-way communication. Emotional Intelligence. Emotional intelligence taps into how a person’s presence, mannerisms, and choices affect others. Good Listening Skills. Great leaders actively listen.

Emotional Intelligence 94

Emotional Intelligence Leadership Decision-making Construction 94

Brooks Group

JUNE 27, 2022

In addition, being transparent and keeping communication open, both during and after the negotiation process, can help build trust between parties. Rapport is the close relationship between two people or groups who share similar ideas or feelings and communicate effectively with one another. Persuasive Communication.

Negotiation 84

Negotiation Emotional Intelligence Sales Profitability 84

Red Star Kim

AUGUST 14, 2023

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). How can I improve my cross cultural communication (kimtasso.com) Curiosity Humans are curious. Research shows that even B2B buyers are influenced by emotional connection. Show them by evoking emotions. Show them with evidence.

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Artificial Intelligence Value Proposition Media Emotional Intelligence 130