Zendesk

NOVEMBER 1, 2021

Here are some customer intelligence best practices to inform your customer intelligence strategy. Invest in a good CRM. Instead, support teams should use a customer intelligence platform to automatically collect, store, and analyze customer data. Your CRM is one of your most important business assets.

Artificial Intelligence 98

Artificial Intelligence CRM Media Software 98

Hubspot Sales

JUNE 6, 2018

80/20 Rule in Sales. Also known as the Pareto Principle, the 80/20 Rule is a formula stating 80% of sales are made by 20% of sales reps. The 80/20 rule in sales, sometimes called the Pareto Principle, has been around forever. The 80/20 rule in sales, sometimes called the Pareto Principle, has been around forever.

Artificial Intelligence 90

Artificial Intelligence Sales Negotiation Communication 90

Zendesk

MAY 25, 2022

In the world of sales, there’s nothing as exciting as getting new customers through the door (virtual or otherwise). Though building your base is vital, your reps should also be on the hunt for ways to increase the value of each sale. Insuring a big purchase is a logical thing for a sales rep to bring up.

B2C 52

B2C Sales B2B Decision-making 52

Hubspot Sales

JUNE 8, 2020

It's never been more difficult to be a B2B sales rep. Regardless if you are a grizzled sales veteran with decades of experience or brand new to the profession, here are some simple steps to delight your prospects. It's time for reps to put away their timetable and stop focusing solely on hitting their monthly sales quotas.

B2B 91

B2B Sales Decision-making Marketing 91

Zendesk

JUNE 28, 2022

The same is true in sales. While some sales reps may come in with sharper instincts or more charisma than others, we know there are still dozens of techniques and tactics that can be taught to foster a more successful all-around sales rep—and the data backs it. Enterprise sales training. Sandler Training. MEDDIC Academy.

Sales Training 52

Sales Training B2B Sales Profitability 52

Showpad

NOVEMBER 16, 2021

In this interview, Matt shares his perspective on how to get a business to digital faster using methods and tools that reduce print and increase customer insights in a non-traditional sales environment. . Our organization is looking to add a layer of sophistication in the way we do sales enablement. It’s a balancing act.

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

Showpad

OCTOBER 9, 2020

Showpad just hosted the world’s largest sales enablement conference. This post will recap TRANSFORM 2020 keynotes, breakouts and sessions and give you some new ideas about sales enablement you can put into practice right now. The only way to provide value to the buyer is to be customer obsessed and know your customers deeply.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Zendesk

FEBRUARY 7, 2022

But it’s now a key differentiator between companies, a top consideration for customers, and a profit-generating force in its own right. Customer support also isn’t just about finding a quick solution to any one customer problem anymore. Integrate customer support and CRM platforms.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

Tidio

FEBRUARY 26, 2021

In this guide: What customer retention is and why it matters for your business. 8 customer retention strategies to build authentic relationships. The best customer retention software on the market. Customer Retention Definition. Make it clear which items can’t be returned, e.g., sale items. Special conditions.

eCommerce 52

eCommerce Acquisition Communication Retail 52

Hubspot Sales

FEBRUARY 27, 2020

In a letter he wrote to Jean-Baptiste Le Roy in 1789, Benjamin Franklin famously wrote, "In this world, nothing can be said to be certain, except death, taxes, and the utility of a shared repository for customer contact information in terms of helping a business's sales efforts — no matter its scale, structure, or industry.".

Software 80

Software Software Management CRM 80