Arpedio

FEBRUARY 23, 2024

It involves the alignment and integration of sales, marketing, and customer success functions to drive efficiency, effectiveness, and ultimately, revenue growth. Customer Success Operations: Customer success operations involve the strategies and processes aimed at maximizing customer satisfaction, retention, and lifetime value.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

Nutshell

JUNE 22, 2019

The inertia of “the way we’ve always done things” can trip up the implementation of a new CRM , and a team’s familiarity with a software platform (even one that they all complain about! ) Getting internal buy-in means selling your team on why the new CRM will help them sell better.

CRM 93

CRM Software Software Decision-making 93

SmartKarrot

JUNE 12, 2023

Role: Customer Success Specialist Location: United States (Remote) Organization: SwiftComply As a Customer Success Specialist, you’ll respond to incoming emails, phone calls, and video requests from more than 400 government agencies and their service suppliers in a courteous, timely, and individualised manner.

Customer Success 19

Customer Success Co-Creation Customer Life Cycle Stakeholders 19

Insightly

NOVEMBER 3, 2021

This is part 4 of a customer service and support blog series based on conversations with the leaders of Insightly’s client services and customer success teams. Customer success and customer service are fundamental components in your organization’s ability to deliver great experiences and create long-lasting relationships.

Remote Working 105

Remote Working Customer Success Facilitation Communication 105

SmartKarrot

NOVEMBER 30, 2022

Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid) Organization: Drivewyze As a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Assist in onboarding new customers.

Customer Success 19

Customer Success Onboarding Facilitation Account Planning 19

SmartKarrot

DECEMBER 1, 2023

As a seasoned professional in the realm of Customer Success , I’ve witnessed firsthand the intricate dance of client onboarding. Crafting an effective Client Onboarding Playbook is an art, but it’s not immune to pitfalls. Simplicity is paramount. Remember, clarity is key. Remember, clarity is key.

Client Onboarding 10

Client Onboarding Onboarding Client Relationships Facilitation 10

SmartKarrot

FEBRUARY 17, 2023

Apply here: [link] Role: VP, Customer Success Location: United States (Remote) Organization: Jobvite As a VP of Customer Success, you’ll provide the business results and the customer success process. Conduct quarterly customer “health checks” and effectively onboard new clients.

Customer Success 19

Customer Success Leadership Facilitation Account Planning 19

SmartKarrot

AUGUST 4, 2022

Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing. Apply here: [link] Role: Customer Success Manager Location: New York City Metropolitan Area, US (Hybrid) Organization: Regal.io

Customer Success 19

Customer Success Stakeholders Innovation Facilitation 19

Hubspot Sales

DECEMBER 6, 2022

Here, you'll learn how to successfully work with your business ecosystem at every stage of the sales process — from prospecting to customer onboarding. Get onboarding help. Increase retention and customer satisfaction. Get onboarding help. To help answer those questions, we've put together a comprehensive guide.

Onboarding 106

Onboarding Decision-making Organization CRM 106

SmartKarrot

NOVEMBER 22, 2021

Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Perform analysis of real estate properties for customers utilizing the industry-leading technology. Apply here: [link].

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

MARCH 2, 2023

Role: Director of Customer Success Location: St Paul, MN, United States (On-site) Organization: BetterYou As a Director of Customer Success you’ll be in control of the entire customer success function, including the handoff of new clients to the sales team, account maintenance, and discussions about renewal and expansion.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

Nutshell

NOVEMBER 25, 2019

There might be other CRMs that fit your needs more closely—and won’t charge you $50/month just for reports. Pipedrive CRM is a popular and well-rounded CRM used by over 90,000 companies in 179 countries. Pipedrive is undoubtedly a good CRM, but it isn’t a good fit for everyone. Nutshell customers would pay $390.

CRM 79

CRM Sales Onboarding Software 79

Insightly

NOVEMBER 3, 2021

This is part 4 of a customer service and support blog series based on conversations with the leaders of Insightly’s client services and customer success teams. Customer success and customer service are fundamental components in your organization’s ability to deliver great experiences and create long-lasting relationships.

Remote Working 52

Remote Working Customer Success Facilitation Communication 52

SmartKarrot

NOVEMBER 14, 2022

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them.

Onboarding 10

Onboarding Customer Success Stakeholders Decision-making 10

Nutshell

NOVEMBER 25, 2019

There might be other CRMs that fit your needs more closely—and won’t charge you $50/month just for reports. Pipedrive CRM is a popular and well-rounded CRM used by over 90,000 companies in 179 countries. Pipedrive is undoubtedly a good CRM, but it isn’t a good fit for everyone. Nutshell customers would pay $390.

CRM 62

CRM Sales Onboarding Software 62

SmartKarrot

DECEMBER 5, 2023

Welcome to another insightful session of Kaffeine & Karrots, where we dive deep into topics that matter in the world of customer success. Today, I’m joined by Shruti Sharma, a seasoned Customer Experience Advisor & Consultant with decades of experience in customer-oriented roles.

Customer Success 8

Customer Success Facilitation Sales CRM 8

PandaDoc

OCTOBER 13, 2022

With over 100,000 loyal corporate users globally, the CRM helps sales teams to excel at their work and convert more leads. Read this article to better understand the pros and cons that other CRMs have when compared to Pipedrive. Both mature SMBs and newly minted sales teams love Pipedrive for how newcomer-friendly the CRM is.

CRM 52

CRM Small Business Onboarding Value Proposition 52

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers. and customer insights.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

JUNE 15, 2021

If your customer success managers cannot make use of customer data, it is waste of the data. So in order to build a data-driven customer success team, you need to capture data and make to easy to understand. This will happen if you have a data driven customer success team. Source: Twitter.

Customer Success 19

Customer Success Decision-making Finance Facilitation 19

SmartKarrot

MARCH 8, 2021

Overall experience across these interactions and channels, ‘the customer experience’, becomes one of Pinnacle’s competitive differentiators in the industry. Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer.

Customer Success 10

Customer Success Customer Experience Onboarding Client Relationships 10

SmartKarrot

NOVEMBER 11, 2020

Role: Vice President of Customer Success Location: Englewood, CO, US Organization: WOW! Internet, Cable & Phone As a Vice President of Customer Success, you will define and optimize the customer lifecycle, applying customer journey mapping, and identifying standardized interventions for each point in the journey.

Customer Success 10

Customer Success Onboarding Key Account Management Government 10

SmartKarrot

MAY 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. 25-35 accounts).

Customer Success 10

Customer Success Onboarding Customer Experience Facilitation 10

SmartKarrot

MAY 14, 2020

Hence, businesses are getting keen on building effective customer success strategies and the customer success managers (CSMs) are on the spree of honing their skills with the experiences and learnings of their work life. Between 2000 to 2010: CRM, Web Channels, Mobile App . 2010: SaaS, 2013: Customer Success .

Customer Success 10

Customer Success Customer Life Cycle Onboarding Software 10

SmartKarrot

FEBRUARY 17, 2023

Apply here: [link] Source (LinkedIn): [link] Role: VP, Customer Success Location: United States (Remote) Organization: Jobvite As a VP of Customer Success, you’ll provide the business results and the customer success process. Maintain our CRM and pipeline systems up to date.

Customer Success 19

Customer Success Leadership Facilitation Account Planning 19

SmartKarrot

SEPTEMBER 6, 2021

Your company is passionate about customer success and the experience you offer, and rightly so. This is the gap between what your business intelligence tool offers and your customer success goals. Customers are smart and your business also needs to be smart. What is Customer Success (CS) Software?

Customer Success 10

Customer Success Software Software Decision-making 10

SmartKarrot

JUNE 5, 2020

Customer Success (CS) as a business function has seen enormous growth in the SaaS industry within the last decade. With an evolving need of mutually beneficial relationships with their customers, companies are investing more on building a customer success team. Product success is different from Customer Success.

Customer Success 10

Customer Success Software Software Stakeholders 10

SBI

SEPTEMBER 18, 2018

It is an integrated platform that leverages customer and prospect information, interaction data, machine learning, predictive analytics and mobile-first design to improve sales productivity and performance. Better customer engagement, utilizes machine learning technology to facilitate personalized interactions with customers and prospects.

Digital Transformation 53

Digital Transformation Energy and Utilities Onboarding Retail 53

Arpedio

FEBRUARY 15, 2024

Ultimately, the importance of pre-sales in the sales funnel lies in its ability to facilitate seamless transitions between each stage, guiding prospects towards a purchasing decision with clarity, confidence, and conviction.

Sales 52

Sales Decision-making Customer Experience Value Proposition 52

SmartKarrot

MAY 25, 2022

Measuring the success of the client experience efforts by building and deploying reporting that includes CRM analytics along with client surveys (NPS and CSAT). Make customers successful by providing high-quality technical support and service. Customer satisfaction and is the voice of the customer within GTT.

Customer Success 3

Customer Success Logistics Onboarding Advertising 3

Showpad

JUNE 14, 2021

Revenue teams must work together; marketing, sales, services, customer success and even partners need to be aligned and properly enabled. By removing friction from the readiness process, they ensure faster onboarding and a continuous learning environment for their employees who can educate themselves at their own pace.

Meetings 59

Meetings B2C Stakeholders B2B 59

SmartKarrot

JUNE 11, 2020

An account management software is basically a customer relationship management (CRM) that’s fast gaining popularity as the tool that helps big and small businesses organize their sales by dividing them sector-wise. They also help map customer success, classification of customer hierarchies, etc.

Account Management 10

Account Management Software Software Management 10

Hubspot Sales

JULY 1, 2019

A successful account-based approach requires cross-department coordination. Every team -- Sales, Sales Development, Marketing, Customer Success, Finance, Product, Engineering, and the C-suite -- must be aligned. Your CRM holds a wealth of information about your ideal customers. Number of employees. Market share.

Stakeholders 84

Stakeholders Sales Finance Decision-making 84

Zendesk

JUNE 15, 2023

Takeaway: Set yourself up as the person who knows how to tap into employees’ potential and facilitate change. Director of customer service resume example Image source A director of customer service oversees department operations, ensuring that customers have a great experience and that the team meets its goals.

Retail 52

Retail Leadership Interpersonal Skills Software 52

SBI

MARCH 22, 2018

The first step to success with CRM, in our view, is to make sure there’s incredible ease of use. Our software is designed with a salesperson’s needs in mind and built to help reps maximize the time they spend building relationships with customers. Ease of use. A unique suite of pipeline tools. A unique suite of pipeline tools.

Management 22

Management CRM Account Management Sales 22

Hubspot Sales

OCTOBER 10, 2018

The platform facilitates payments for more than 17 million businesses and offers a fairly transparent fee structure. A more hands-on customer success team. From Bitcoin-friendly to global-ready -- find a solution that works for you , your business , and your customers. Lower fees for chargebacks. Best PayPal Alternatives.

Banking 134

Banking Facilitation Retail eCommerce 134