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Top CRM trends for 2021

Insightly

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. The global CRM market was valued at $47.79 To meet customer-centric goals, new CRM tools with greater precision are being developed. Every year, new trends come up in the CRM space.

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System review: CogniClick for instant, personalised research reports using AI

Red Star Kim

It integrates with most CRM and email automation systems. The intuitive and easy-to-use system enables you to create attractive polls, assessments or similar content formats with best practice that today’s short attention spans are around 3 – 20 questions.

Banking 130
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Customer data privacy: A CX guide for 2024

Zendesk

83% of CX leaders say data protection and cybersecurity are top priorities in their customer service strategies. This also applies to your organization’s cybersecurity. Protect against cyberattacks Because cyberattacks can expose customer data, your organization must follow proper cybersecurity best practices to help reduce the risk.

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Referrer and Intermediary Management – Silos, Targets and Culture

Red Star Kim

While some firms used CRM systems (Microsoft Dynamics and SalesForce were mentioned) to overcome a lack of internal communication about referrers and clients and past and current cases, many reported that they lacked good enough data to conduct analysis to support cross-selling initiatives.

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Top 2023 SMB technology predictions that business owners want to know

ACT

Cybersecurity. Cybersecurity protects small businesses from becoming victims of cybercrime, like data breaches where your data or your customers are exposed. Since a good reputation and profitability are two vital elements of a business’s success, more small business owners are looking for cybersecurity tools and insurance.

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Why Protecting Your Customer’s Information Is Crucial And How To Achieve It?

Apptivo

To wrap up In the last several years there has been a rise in the overall digitization of working and living, which has led to a rise in cybersecurity issues as well. A complete cybersecurity strategy is required to ensure the safety of your data. How can customer data protection be done? According to research , hackers make $1.5

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Challenges in Digital Key Account Management Adoption and the need for Change Management

DemandFarm

Many businesses use a variety of digital tools and platforms to manage their key accounts, such as Customer Relationship Management (CRM) systems, Marketing Automation software, and Business Intelligence tools.