SmartKarrot

APRIL 21, 2023

Role: Customer Success Manager Location: Salt Lake City, UT, United States (Remote) Organization: Tava Health As a Customer Success Manager, you’ll Establish trusting relationships with important employer stakeholders, such as HR and Benefits Administrators. Onboarding, ongoing training, and support for customers.

Customer Success 19

Customer Success Account Strategy Stakeholders Onboarding 19

SmartKarrot

DECEMBER 5, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director, Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals.

Customer Success 19

Customer Success Onboarding Stakeholders Meetings 19

SmartKarrot

JULY 28, 2022

Establish relationships with key customer stakeholders to drive further product adoption. Monitor customer utilization trends and give recommendations to the Continu Product Team based off such, including doing regular customer ‘health checkups.’ Drive adoption metrics throughout the customer journey.

Customer Success 19

Customer Success Stakeholders Negotiation Customer Experience 19

SmartKarrot

OCTOBER 13, 2021

Define and own the customer lifecycle map for the customers, engaging with both the sales and product teams to develop key client touchpoints and track outcomes for optimal engagement. Build an engagement model that aligns with the customers’ needs at different segments while balancing the cost to serve.

Customer Success 19

Customer Success Onboarding Customer Experience Stakeholders 19

SmartKarrot

APRIL 28, 2023

Create and carry out programmes in Marketo for a variety of channels, including email, the web, nurturing of in-products, field events, webinars, etc. Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Create and uphold success plans among important parties.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

PandaDoc

APRIL 24, 2023

Sales enablement techniques include using coaching, relevant content, training, and technology to help sales agents onboard, improve their sales skills, and sell more and faster. Begin training from your first onboarding sessions, and seek to create sales training that gets reps excited with collaborative learning.

Sales 52

Sales e-Learning Onboarding Software 52

SmartKarrot

SEPTEMBER 3, 2021

Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment. Learn and share industry best practices in order to solve customer needs.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

JANUARY 13, 2023

Share knowledge and socialize customer performance and its results with the rest. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Manage, maintain and execute platform and customer SLAs, customer touchpoints and communications. Apply here: [link].

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Stakeholders Onboarding 10

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Communicate with key stakeholders within client organizations to effectively assess and gain an understanding of their needs and internal processes. Empower customers to connect their goals and challenges with the solution in Powtoon.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JULY 20, 2022

SaaS companies need to deliver value to customers, making them stay back with the company. In fact, onboarding is the peak time of churn for customers. What is a Customer Success Specialist? This lets you improve the customer lifetime value and overall profit from it.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

OCTOBER 20, 2020

Role: VP, Customer Success Location: San Diego, CA, US Organization: HashiCorp As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment.

Customer Success 10

Customer Success Customer Experience Stakeholders Onboarding 10

SmartKarrot

JANUARY 12, 2021

Educating relevant stakeholders surrounding the comparative benefits, effective use, and deployment of HG’s scaled integrated digital/online marketing strategies and solutions. Be a Customer Consultant. Identify areas for improvement in the customer experience, both in the product and processes.

Customer Success 10

Customer Success Banking Onboarding Decision-making 10

SmartKarrot

FEBRUARY 3, 2021

Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches and leading a culture of continuous improvement. Help customers get the most out of the product by answering technical and content-based questions via telephone/ webinar/ in-person meetings.

Customer Success 10

Customer Success Stakeholders Onboarding Organization 10

SmartKarrot

AUGUST 3, 2021

Build processes for customer success, including but not limited to those around customer satisfaction, customer support, and sales operations. Increase renewal rates and customer retention via the CSM team. Lead, manage and expand the customer care team.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Collaborate with various Arcadia teams, including Product, Engineering, and Marketing, to provide high-quality customer experiences and resolve product issues for the members.

Customer Success 10

Customer Success B2C eCommerce Leadership 10

Nutshell

JANUARY 14, 2020

Because of the high-stakes nature of SaaS selling, sales reps should be ready to include multiple decision-makers from a target company into their sales process and offer a high-touch, personalized customer experience. Director of Sales & Onboarding at Unbounce. “It’s Director of Sales & Onboarding at Unbounce.

Sales 127

Sales Software Software CRM 127

SmartKarrot

JANUARY 18, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Establish and maintain proactive communication with key customers and stakeholders.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

Hubspot Sales

AUGUST 21, 2023

While the funnel is centered around the awareness, consideration, and decision stages of the customer’s journey, the circular flywheel focuses on attracting, engaging, and delighting prospects, leads, and customers. When preparing your product for market, you must always consider your customer. After that comes the engage phase.

Marketing 98

Marketing Brainstorming Decision-making Advertising 98

Nutshell

APRIL 17, 2020

KATHERINE MAYS, HEAD OF CUSTOMER EXPERIENCE. “My KATHERINE MAYS: The thing I wanted the most for 2020 was to make it bigger—that could have been a bigger audience, more well-known speakers, more content overall, a better set, more involvement of more stakeholders.

Decision-making 126

Decision-making Media Meetings Internet 126

SmartKarrot

JANUARY 27, 2022

Usually, the sales process slows down due to multiple stakeholders. This can be handled with account-based marketing since every stakeholder in the pipeline is nurtured simultaneously. . Reasons account-based intelligence compliments customer success. For sales and marketing teams, account-based intelligence is a blessing.

Customer Success 10

Customer Success Marketing Stakeholders Sales 10

SBI

NOVEMBER 7, 2019

The world’s largest enterprises — including Mazda, IWG, Robert Bosch, and Rockwell Automation — use Percolate to create a coordinated customer experience, reduce production costs, and understand marketing impact. Nancy – Click ‘custom content sections’ tab below. Media Contact. Stephanie Jackman. Blog Article.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20