PandaDoc

JUNE 23, 2021

Unlike simpler terms, such as target customers (a term which only describes any company that might buy your product or service), ICPs focus on highlighting only the most valuable business stakeholders in the marketplace. Sales strategy webinar. Buyer personas: Understanding a typical customer. Developing ICPs.

B2C 94

B2C B2B eCommerce Software 94

DemandFarm

AUGUST 31, 2023

This empowers them to be more strategic, build relationships and align stakeholders effectively. Forbes reported that customer-centric companies enjoy a profitability rate 60% higher than their counterparts. It has also been well-cited that a genuine focus on customer experience can skyrocket retention by a minimum of 25%.

Digitalization 52

Digitalization Retail Sales Decision-making 52

Showpad

MARCH 25, 2020

The challenge is that there are many stakeholders from many different teams who weigh in on this type of purchase: sales, marketing, sales operations, HR and IT. I don’t want to give too much away, but I will tell you that Showpad customers experience a really impressive ROI when they use our platform.

Stakeholders 64

Stakeholders Decision-making Customer Experience Onboarding 64

SmartKarrot

SEPTEMBER 13, 2022

Assist with pitches, responses to RFPs, teleconferences, webinars, and client presentations. Apply here: [link] Role: Director of Customer Experience Location: Austin, TX, US (On-site) Organization: AppSumo As a Director of Customer Experience, you will be leading a team of 8 customer support and fraud specialists.

Customer Success 19

Customer Success Onboarding Customer Experience Negotiation 19

SmartKarrot

APRIL 25, 2023

To achieve successful onboarding, adoption, retention, and revenue growth, create effective customer success programmes. Define and promote the optimal customer experience in close cooperation with departmental cross-functional cooperation. Be a customer champion and inform internal stakeholders of their comments and wants.

Customer Success 19

Customer Success Onboarding Internet Stakeholders 19

SmartKarrot

DECEMBER 19, 2022

Push to meet with senior stakeholders within each client account on a regular basis, strategically drive forward client projects internally, and create new opportunities through your intimate knowledge of your client’s strategic objectives. Manage and grow relationships with Key Clients (stakeholders). Apply here: [link].

Customer Success 19

Customer Success Stakeholders Customer Experience Profitability 19

SmartKarrot

APRIL 21, 2023

Role: Customer Success Manager Location: Salt Lake City, UT, United States (Remote) Organization: Tava Health As a Customer Success Manager, you’ll Establish trusting relationships with important employer stakeholders, such as HR and Benefits Administrators. Onboarding, ongoing training, and support for customers.

Customer Success 19

Customer Success Account Strategy Stakeholders Onboarding 19

SmartKarrot

JULY 28, 2022

Establish relationships with key customer stakeholders to drive further product adoption. Monitor customer utilization trends and give recommendations to the Continu Product Team based off such, including doing regular customer ‘health checkups.’ Drive adoption metrics throughout the customer journey.

Customer Success 19

Customer Success Stakeholders Negotiation Customer Experience 19

Insightly

JUNE 17, 2021

It’s how your customers share their experiences with your product and services to inform your product and marketing. . Of course, we listen to our customers. Yet, as companies and the number of stakeholders grow, what the customer wants and needs can sometimes get lost. . It may seem like a simple concept.

Decision-making 98

Decision-making Media CRM Marketing 98

ACT

NOVEMBER 14, 2022

It’s important to develop a carefully considered customer acquisition marketing strategy. Additionally, having a user acquisition strategy shows other stakeholders that you’re going into business with a plan. This should include those responsible for sales, marketing, product, customer service, and leadership.

Acquisition 52

Acquisition e-Learning CRM Media 52

ACT

NOVEMBER 5, 2022

It’s important to develop a carefully considered customer acquisition marketing strategy. Additionally, having a user acquisition strategy shows other stakeholders that you’re going into business with a plan. This should include those responsible for sales, marketing, product, customer service, and leadership.

Acquisition 52

Acquisition e-Learning CRM Media 52

SmartKarrot

OCTOBER 19, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Creator Deck As a Head of Customer Success, you will coach, recruit, train, and mentor an exceptional team of customer success professionals, while playing a hands on role with many of the largest strategic accounts.

Customer Success 19

Customer Success Onboarding Client Onboarding Banking 19

SmartKarrot

APRIL 28, 2023

Apply here: [link] Role: Director, Digital Customer Success Location: Toronto, ON, Canada (On-site) Organization: Informatica As a Director, Digital Customer Success, you’ll create and support efforts that nurture the digital journey. Deliver top-notch support and customer service to customers via phone, email, and video calls.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Work with a large number of internal stakeholders to resolve customer issues/escalations.

Customer Success 19

Customer Success Onboarding Stakeholders Account Management 19

PandaDoc

FEBRUARY 13, 2023

This should also lead to a happier and healthier workforce and a better customer experience. Make sure you identify important project stakeholders across your company at the beginning of the project. With all your teams working together, you will improve sales figures, customer experience, and employee wellness.

e-Learning 91

e-Learning Brainstorming Decision-making Communication 91

SmartKarrot

APRIL 15, 2022

As a Trusted Advisor and Executive Sponsor, develop and maintain long-term relationships with stakeholders at your customers. Negotiate effectively with customers and partners and ensure that all Limeade contractual obligations and service commitments are met. Apply here: [link].

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

Hubspot Sales

MAY 30, 2019

Sending a helpful TED Talk or webinar is also a great way to grab a prospect's attention and provide valuable educational resources in an engaging manner. Customers research, compare solutions, narrow down choices, and refine decision criteria. And don't forget about video. Stage 3: Access and Develop Solution.

Procurement 107

Procurement Negotiation Sales Leadership Sales 107

SmartKarrot

OCTOBER 13, 2021

Apply here: [link] Role: Director of Customer Success Location: Cambridge, MA, US Organization: Wistia As a Director of Customer Success, you will build, lead and scale a growing customer success management team, ensuring an excellent customer experience and that outcomes meet customer goals.

Customer Success 19

Customer Success Onboarding Customer Experience Stakeholders 19

SmartKarrot

JANUARY 13, 2023

Share knowledge and socialize customer performance and its results with the rest. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Manage, maintain and execute platform and customer SLAs, customer touchpoints and communications.

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

SmartKarrot

DECEMBER 5, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director, Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals.

Customer Success 19

Customer Success Onboarding Stakeholders Meetings 19

Planview

JUNE 19, 2019

Executives and stakeholders can lose touch with their customer base and, despite their best efforts, fail to innovate. The good news is that you can prevent this slump from happening by looking for ideas beyond the boardroom, crowdsourcing employees, partners, and customers for innovative ideas and solutions.

Innovation 55

Innovation Insurance Suppliers Healthcare 55

SmartKarrot

FEBRUARY 16, 2023

Conduct frequent training webinars and calls in conjunction with the marketing and training staff at Axon. Get a thorough understanding of the Axon product line and make sure that each customer’s environment is properly implemented. directing the Customer Success System’s implementation.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

Insightly

JUNE 16, 2021

It’s how your customers share their experiences with your product and services to inform your product and marketing. Of course, we listen to our customers. Yet, as companies and the number of stakeholders grow, what the customer wants and needs can sometimes get lost. It may seem like a simple concept.

Decision-making 52

Decision-making Media CRM Marketing 52

Planview

FEBRUARY 28, 2017

Some of the change agents refer to themselves as customer experience professionals. Second, there is a desire—a visceral need—to convene the interested parties—the term “stakeholders” is often used to connote this group—in problem solving. The customer experience professional does the same. The CX professional.

Supply Chain 40

Supply Chain Facilitation Stakeholders Customer Experience 40

Planview

FEBRUARY 28, 2017

Some of the change agents refer to themselves as customer experience professionals. Second, there is a desire—a visceral need—to convene the interested parties—the term “stakeholders” is often used to connote this group—in problem solving. The customer experience professional does the same. The CX professional.

Supply Chain 40

Supply Chain Facilitation Stakeholders Customer Experience 40

SmartKarrot

SEPTEMBER 3, 2021

Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment. Learn and share industry best practices in order to solve customer needs.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

Showpad

OCTOBER 30, 2019

Through leveraging quality data, Sales reps can determine buying habits, demographic trends, customer experience data, brand viability, the probability of someone becoming a repeat customer rather than a one-off buyer, and much more. Signing up for a newsletter or attending a webinar. Analytics are a big part of it. .

Sales 49

Sales Media Artificial Intelligence Customer Experience 49

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

MARCH 19, 2021

You will be accountable for customer satisfaction and retention of book of business. Manage client relationships ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved. Maintain a comprehensive understanding of business challenges faced by customers.

Customer Success 10

Customer Success Advertising Stakeholders Client Relationships 10

PandaDoc

APRIL 24, 2023

Some examples of sales enablement content that’s perfect for social media include: Articles Ebooks and webinars How-to videos Case studies Customer reviews and testimonials Free, downloadable content is ideal for funneling social media users to your business’s landing pages.

Sales 52

Sales e-Learning Onboarding Software 52

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

JULY 16, 2021

Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities.

Customer Success 10

Customer Success Healthcare Stakeholders Onboarding 10

SmartKarrot

OCTOBER 20, 2020

Role: VP, Customer Success Location: San Diego, CA, US Organization: HashiCorp As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment.

Customer Success 10

Customer Success Stakeholders Customer Experience Onboarding 10

SmartKarrot

FEBRUARY 3, 2021

Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches and leading a culture of continuous improvement. Help customers get the most out of the product by answering technical and content-based questions via telephone/ webinar/ in-person meetings.

Customer Success 10

Customer Success Stakeholders Onboarding Organization 10

SBI

NOVEMBER 7, 2019

The world’s largest enterprises — including Mazda, IWG, Robert Bosch, and Rockwell Automation — use Percolate to create a coordinated customer experience, reduce production costs, and understand marketing impact. Nancy – Click ‘custom content sections’ tab below. Media Contact. Stephanie Jackman. Blog Article.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20

SmartKarrot

JANUARY 27, 2022

Usually, the sales process slows down due to multiple stakeholders. This can be handled with account-based marketing since every stakeholder in the pipeline is nurtured simultaneously. . Reasons account-based intelligence compliments customer success. For sales and marketing teams, account-based intelligence is a blessing.

Customer Success 10

Customer Success Marketing Stakeholders Sales 10

SmartKarrot

JANUARY 12, 2021

Educating relevant stakeholders surrounding the comparative benefits, effective use, and deployment of HG’s scaled integrated digital/online marketing strategies and solutions. Be a Customer Consultant. Identify areas for improvement in the customer experience, both in the product and processes.

Customer Success 10

Customer Success Banking Onboarding Decision-making 10