Arpedio
OCTOBER 17, 2023
Account management software tools Account Management Software ← Back to blog Account management software solutions have transformed the way businesses handle their account planning and client interactions. Account management plays a central role in building lasting client relationships and ensuring customer satisfaction.
Help Scout
SEPTEMBER 21, 2021
The first named customer success group was created in 1996. While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Learn from those examples, and apply the elements that fit for your team and situation.
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Zendesk
JUNE 30, 2022
Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. What is a customer success team? When to start your customer success team.
Upland
AUGUST 29, 2023
Buying intent , also known as purchase intent, refers to the likelihood and inclination of a potential customer to make a purchasing decision. For any company to make the most out of its products, it is important to understand and grasp the essence of buying intent.
Upland
MARCH 29, 2023
And while what’s going on with your CRM software is undoubtedly important for your relationship management strategy, it’s about so much more than the data you collect – it’s about putting that data to use. This is why a large part of relationship management extends well beyond the point where a prospect becomes a customer.
Planview
JANUARY 27, 2022
Today we’re going to look at how a global biotech company used biotech project management software to drive greater business value. This leading biotech company needed an IT Portfolio Management framework that guaranteed value delivery and helped top leadership make better-informed decisions. Deliver value to the organization.
Upland
JUNE 7, 2023
An organization can make a considerable investment in a methodology, only to discover that it was not effective because there was no sales process to support it. Many think that MEDDIC is a sales process, but it’s really a deal qualification framework with multiple processes for decision criteria, decision process, etc.
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