Planview

JULY 28, 2022

Successful software implementation requires more than buying new software and training people how to use it. Yet, all too often, organizations focus so much on standing up the solution that they lose sight of all the elements needed for success. 3 Stages of Successful Software Implementation. Implementation.

Software 52

Software Software Government Organization 52

SmartKarrot

FEBRUARY 10, 2023

Role: VP of Customer Success Location: Shakopee, MN, United States Organization: Entrust As a VP of Customer Success you’ll determine, persuade, and coordinate stakeholders on customer priorities. Gain a thorough awareness of the objectives, priorities, and decision-making procedures of the customers.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Facilitation 19

SmartKarrot

MARCH 10, 2023

Role: Senior Customer Success Manager Location: London Area, United Kingdom (Remote) Organization: Zappi As a Senior Customer Success Manager, it will be your primary responsibility to ensure that our clients are getting the most out of our platform.

Customer Success 19

Customer Success Stakeholders Onboarding Healthcare 19

SmartKarrot

MARCH 7, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Entrust As a VP of Customer Success you’ll determine, persuade, and coordinate stakeholders on customer priorities. Get a thorough awareness of the objectives, concerns, and decision-making processes of your customers.

Customer Success 19

Customer Success Stakeholders Government Facilitation 19

DemandFarm

MARCH 31, 2023

I didn’t want to add to the tech stack and have other random bits of software outside of that,” – Andrew Collings. Ensuring the entire organization is part of the change, making everyone an advocate and engaging the whole team will in turn make the adoption of Digital Key Account Management easier.

Key Account Management 52

Key Account Management Account Management Digitalization Management 52

SmartKarrot

JUNE 5, 2023

Role: Customer Success Lead Location: San Francisco, CA, United States (On-site) Organization: Vooma As a Customer Success Lead, you’ll take ownership of the entire customer relationship, including onboarding, implementation, training, adoption, retention, and satisfaction.

Customer Success 19

Customer Success Communication Decision-making Stakeholders 19

SmartKarrot

APRIL 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (On-site) Organization: Runwise As a Customer Success Manager, you’ll be using the Runwise platform to support property managers, supers, and owners. You should also monitor and suggest changes to software business processes.

Customer Success 19

Customer Success Onboarding Retail Decision-making 19

SmartKarrot

APRIL 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (On-site) Organization: Runwise As a Customer Success Manager, you’ll be using the Runwise platform to support property managers, supers, and owners. You should also monitor and suggest changes to software business processes.

Customer Success 19

Customer Success Onboarding Retail Decision-making 19

SmartKarrot

APRIL 20, 2023

Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: Lakeside Software As a Customer Success Manager, you’ll take ownership of customer connections and serving as the main point of contact entail regular communication, in-person visits, and adherence to the designated book of business.

Customer Success 19

Customer Success Decision-making Stakeholders Onboarding 19

SmartKarrot

MAY 17, 2023

Role: Customer Success Specialist Location: Illinois, United States (Hybrid) Organization: RedMane Technology LLC As a Customer Success Specialist, you’ll giving clients support and guidance using mCase. Create campaigns with numerous customers in mind using digital activities and touchpoints.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

DemandFarm

APRIL 13, 2023

Key Account Management Glossary: 65 Crucial Account Management Terms Explained Account Hierarchy: Account Hierarchy is the structure and organization of key accounts within a company visualized in a hierarchical system of decision-makers and stakeholders.

Key Account Management 52

Key Account Management Account Management Management Value Proposition 52

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer Success 19

Customer Success Stakeholders Software Software 19

Hubspot Sales

AUGUST 30, 2023

AI recognizes facial impressions and drives emotion-based decisions The market size for facial recognition software was valued at USD 4.35 I think the biggest AI trend we’ll see in the next couple of years is the ability for AI to make emotion-based decisions. AI makes customer data more vulnerable.

Decision-making 89

Decision-making Sales Profitability Artificial Intelligence 89

ProlifIQ

FEBRUARY 8, 2023

QBRs and Salespeople: The Key to True Customer Success and Growth There are certain truths to life that cannot be disputed. A quarterly business review is typically an event that takes place over the span of a few days to a week where sellers and a customer success manager come together to align on all of their key accounts.

Account Planning 52

Account Planning CRM Customer Success Decision-making 52

KAM With Passion

MARCH 17, 2022

The customer was a regional market leader in software technologies for online payments through a network of affiliates. They were facing a competitive threat from small players targeting their major customers. The number of new customers acquired in a year is also an important metric.

Key Account Management 130

Key Account Management Account Management Co-Creation Global Accounts 130

Insightly

SEPTEMBER 27, 2023

Granted, a good CRM consultant may be more conversant when it comes to sales pipelines, and he or she should certainly know the software. Despite the necessity for change, companies often hesitate to make adjustments to their CRMs. However, this strategy has its own set of drawbacks.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

Granted, a good CRM consultant may be more conversant when it comes to sales pipelines, and he or she should certainly know the software. Despite the necessity for change, companies often hesitate to make adjustments to their CRMs. However, this strategy has its own set of drawbacks.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

APRIL 20, 2023

Considering the heavy competition and the evolving business environments, it has become more important than ever to put customer success on the pinnacle. However, as businesses keep on the growth streak, scaling customer success efforts can prove to be daunting.

Customer Success 19

Customer Success Onboarding Decision-making Customer Experience 19

Hubspot Sales

AUGUST 26, 2020

Customer Success. Your marketers and salespeople pinpoint vital stakeholders within the target company. Executives at your firm may also interact personally with critical stakeholders of the target account. What our summary should make clear, though, is the importance of data to the process.

Stakeholders 137

Stakeholders B2B Decision-making Sales Environment 137

Insightly

SEPTEMBER 28, 2023

While there’s no universal definition of the term “revenue operations,” the primary focus of rev ops is aligning sales, marketing, and customer success operations across the entire customer lifecycle. At the same time, today’s organizations have more customer data at their disposal than ever before.

Finance 52

Finance CRM Customer Success Decision-making 52

Insightly

SEPTEMBER 28, 2023

While there’s no universal definition of the term “revenue operations,” the primary focus of rev ops is aligning sales, marketing, and customer success operations across the entire customer lifecycle. At the same time, today’s organizations have more customer data at their disposal than ever before.

Finance 52

Finance CRM Customer Success Decision-making 52

Insightly

FEBRUARY 25, 2022

Most of all, you need to spend time with your customer feedback. Be sure to read customer feedback in context. Purchases are emotional decisions. Learn how it feels to go on your company’s customer journey, and share these perspectives with your teams. Analyze and visualize your customer journey.

Logistics 98

Logistics CRM Stakeholders Media 98

SmartKarrot

NOVEMBER 2, 2021

Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Hire and train a Customer Success team.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. contact-form-7]. Social media.

Customer Success 19

Customer Success e-Learning Stakeholders Onboarding 19

Zendesk

AUGUST 24, 2021

According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. Focusing on the customer experience is especially critical for B2B companies. In both cases, you have a customer who is using your products and services.

B2B 98

B2B B2C Finance Communication 98

SmartKarrot

MARCH 2, 2023

Role: Director of Customer Success Location: St Paul, MN, United States (On-site) Organization: BetterYou As a Director of Customer Success you’ll be in control of the entire customer success function, including the handoff of new clients to the sales team, account maintenance, and discussions about renewal and expansion.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

Hubspot Sales

DECEMBER 6, 2022

Your ecosystem is made up of all the related software, services, publications, agencies, and associations that your customer might interact with when buying or using your product. It can alienate the other organizations in your ecosystem — making you lose out on the larger benefits that come from fostering sustained relationships.

Onboarding 105

Onboarding Decision-making Organization CRM 105

SmartKarrot

AUGUST 12, 2021

Role: Director, Customer Success Location: Santa Barbara, CA, US Organization: Tapjoy As a Director of Customer Success, you will oversee the Customer Service function and will partner with the Sales, Operations, and Product teams to ensure the best possible customer experience. Apply here: [link].

Customer Success 16

Customer Success Government Leadership Decision-making 16

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue. Multi-threading ensures continuity in the sales process.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Hubspot Sales

MARCH 3, 2020

Selling software B2B is more involved than ever before. The questions a buyer needs to consider when purchasing enterprise software can go on and on. Because these questions are important to your prospective customer, you as a seller, should be ready to help answer them. Have regular check-ins with key stakeholders.

Management 95

Management Stakeholders Onboarding Decision-making 95

ReviewTrackers

MARCH 6, 2017

And they are voicing their desire for all these through online reviews and patient feedback , which play an increasing role in helping other consumers make smarter healthcare decisions. Software Advice ). ” Customer Success Story: Nicklaus Children’s Hospital. Vanguard Communications ).

Customer Success 34

Customer Success Healthcare Transportation Financial Services 34

ProlifIQ

NOVEMBER 9, 2022

What Sellers need from Sales Leadership: If you want to be successful as a sales leader, it’s important that you set your team up for success by providing them with the resources they need to succeed. Here is where account planning can really make or break your selling strategy. How can you provide support and guidance?

Leadership 52

Leadership Account Planning Sales Leadership Stakeholders 52

Arpedio

APRIL 1, 2022

It requires investing your team’s resources to target multiple stakeholders within an account. To be successful with an account-based approach to sales, collaboration is key. In the following, we’ll deep dive into account-based selling: what it is, how to be successful with it, and how adopting ABS can benefit your business.

Stakeholders 59

Stakeholders B2B Account Management Decision-making 59

PandaDoc

JUNE 23, 2021

Due to the staggering number of new businesses and potential clients that inhabit the marketplace, companies must know the difference between ideal customer profiles (ICPs) and buyer personas, in order to craft the perfect strategy for using them. How to know whether to use ideal customer profiles or buyer personas. Understanding ICPs.

B2C 94

B2C B2B eCommerce Software 94

PandaDoc

MARCH 1, 2023

Meaning that there can be anything from software enterprise sales to construction enterprise sales—the distinction is in who you’re selling to and not what you’re selling. One way or another, you’ve got to make sure you’re doing your research at this stage, so you can prove why they need you. That sounds simple, right?

Sales 52

Sales Decision-making Stakeholders Construction 52

ProlifIQ

APRIL 21, 2023

such as identifying key accounts, developing comprehensive account plans, using data to drive decisions, communicating effectively with customers, and collaborating with internal teams. Your account growth strategy will be implemented by your sellers and customer success.

Account Growth 52

Account Growth Account Planning Key Account Management Account Management 52

SmartKarrot

MARCH 18, 2021

Working in software projects often becomes clumsy when there are a lot of processes involved that include following the development lifecycle, heavy dependency on cross-functional collaboration and adapting to the customer’s evolving demands. And when it comes to customer success, Agile framework is equally beneficial.

Customer Success 10

Customer Success Government Decision-making Software 10