SmartKarrot

OCTOBER 5, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Firstup As a Vice President of Customer Success, you will create a vision and strategic plan for leading Customer Success teams by delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention.

Customer Success 19

Customer Success Co-Creation Innovation Advertising 19

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Manage customer health and see opportunities for growth.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

Upland

JANUARY 29, 2024

More accurate sales forecasting: By understanding customer decision-making and buying cycles, your teams can create a more predictable sales pipeline and plan their strategies accordingly. Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

SEPTEMBER 6, 2021

Director of Customer Success Location: Lafayette, Louisiana Metropolitan Area, US Organization: SchoolMint As a Sr. Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team. Represent the customer during product development.

Customer Success 19

Customer Success e-Learning Client Relationships Facilitation 19

SBI

JANUARY 8, 2019

4 Low-Touch Customer Success Model Myths. Each customer has a unique set of characteristics that can determine a wide range of needs and wants. In order to address the demand for differentiated products, three main Customer Success Models exist – each with their own distinct attributes. High-Touch.

Customer Success 42

Customer Success Marketing Onboarding Profitability 42

Envisio

JANUARY 24, 2024

Heather Lee, Senior Customer Success Manager, Envisio Recommendation: “Switch” by Dan and Chip Heath “All of our customers can use the advice in it. Eggers and Kettl explore the need to nurture private partners and non-profits in this work, the urgency of bolstering public trust, and the importance of focusing on outcomes.

Government 105

Government Leadership Innovation Decision-making 105

SmartKarrot

APRIL 20, 2023

Considering the heavy competition and the evolving business environments, it has become more important than ever to put customer success on the pinnacle. However, as businesses keep on the growth streak, scaling customer success efforts can prove to be daunting.

Customer Success 19

Customer Success Onboarding Decision-making Customer Experience 19

Jermaine Edwards

MAY 27, 2020

Despite this, you can be the expert on delivering results for your customers. To do this doesn’t require you knowing everything about the customer. It requires you understanding the things that matter most and that influence your customers success. 2 – Technology and Innovation.

Key Account Management 195

Key Account Management Account Management Innovation Financial Services 195

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

DECEMBER 2, 2020

Women in customer success are taking over the town and converting every milestone which was once considered as surreal. Customer Success as a niche is highly competitive and caters to a large volume of masses. Catherine Blackmore, GVP, Customer Success, Oracle Marketing Cloud. Source: Pexels. That’s a Wrap.

Customer Success 17

Customer Success Customer Experience Leadership Profitability 17

SmartKarrot

APRIL 6, 2021

If you are a customer success leader who’s being forced to use a sales tool that wasn’t built for you in the first place, we get you. how to sell your customer success tool to them. how to sell your customer success tool to them. The Impact of selling a customer success software to the C-suite.

Customer Success 18

Customer Success Software Software Decision-making 18

KAM With Passion

OCTOBER 7, 2020

Account Management covers the commercial relationship, the delivery of products and services, customer support, administrative and contractual aspects as well as satisfaction measurement and the subsequent actions. The AM system must be formalised and standardised while adapting to how each customer buys and uses the vendor’s offering.

Key Account Management 130

Key Account Management Account Management Management Account Planning 130

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

DECEMBER 22, 2020

Role: VP, Customer Success Location: San Francisco Bay Area, US Organization: NexHealth As a VP of Customer Success, you will inspire, recruit, and develop top talent Customer Success team leaders and members who bring a customer-centric view to their everyday roles.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 4, 2021

Role: VP, Customer Success – SaaS Location: Remote, Boston, MA, US Organization: Blue Signal Search As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. We can only improve what we can measure.

Customer Success 10

Customer Success Onboarding Stakeholders Leadership 10

SmartKarrot

JANUARY 11, 2021

Role: Customer Success Specialist (Work From Anywhere) Location: Melbourne, Victoria, Australia Organization: Snapforms As a Customer Success Specialist, you will build a strong rapport with customers and manage their relationships with Snapforms through the entire client journey, from a trial, sign up, and through to contract renewal.

Customer Success 10

Customer Success Profitability Account Management Business Growth 10

Zendesk

JULY 8, 2021

She made that happen by joining forces with Kate Doyle, a former educator, to co-found KindWork , a non-profit organization that helps talented young people of color from overlooked communities in the metro New York City area launch new careers in the innovation economy.

Internet 98

Internet Profitability Digitalization Innovation 98

SmartKarrot

NOVEMBER 25, 2020

Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

Planview

AUGUST 16, 2022

A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

SmartKarrot

SEPTEMBER 24, 2020

But what about the connection between employee satisfaction and customer success? The answer is simple, only when you reach absolute satisfaction can you route to stellar customer success. Satisfied employees tend to assist customers with a pleasant demeanor which gives a push to customer service.

Customer Success 10

Customer Success Profitability Innovation Leadership 10

Miller Heiman Group

SEPTEMBER 20, 2019

public companies with more than $50 million in sales over the last four downturns, Boston Consulting Group found that 14% accelerated their growth and increased their profitability. Performance support: How does your sales team use selling tools to create the desired customer experience? But in a recent study of all U.S. Their secret?

Profitability 57

Profitability Innovation Organization Prioritization 57

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

DECEMBER 22, 2020

Every class has gone online and there is a sudden upsurge in the number of innovative solutions in Edtech. To handle this influx of customers, companies need to offer the best solutions to them to win their loyalty. Edtech companies now need to adapt to customer success strategies to give customers the best.

Customer Success 10

Customer Success e-Learning Customer Experience Stakeholders 10

Planview

JUNE 23, 2022

If you can relate, you may be losing revenue, diminishing customer experiences, and putting more pressure on profits margins. Are you connected to customer success to ensure adoption and retention? Services must improve customer success and adoption. Are you connecting your sales with opportunity planning?

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

SmartKarrot

JULY 10, 2020

Desperate to flatten the COVID-19, customer success teams are working hard from their homes and straining remote work operations. As a Customer Success Leader, you must respond to these alerts and be prepared with both short-term and long-term goals. Find Savings without sacrificing Customer Experience. Final Take.

Customer Success 10

Customer Success Artificial Intelligence Remote Working Customer Experience 10

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Upland

AUGUST 29, 2023

It shows that you aren’t just there for profit. Participating in industry events, publishing authoritative content, and receiving awards for innovation or excellence can attract potential customers seeking reputable and forward-thinking SaaS providers. Instead, you are actively seeking to resolve a problem.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

SmartKarrot

JUNE 1, 2020

Customer Success is one of the biggest buzzwords in the modern SaaS industry. Subscription based economy has disrupted the ways companies used to measure their customer lifetime value (CLV). The pillars of customer success comprise a wide variety of functional aspects in a growing SaaS business.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

Hubspot Sales

OCTOBER 30, 2017

The best way to show off your skills is including customer success stories in your summary and prior experience. Enterprise software executive | Helping retailers find better performance, productivity, and profitability". Innovating and disrupting how companies market and sell in Latin America and Brazil".

Retail 141

Retail Value Proposition Healthcare Account Growth 141

SmartKarrot

JULY 20, 2020

While customer success is one of the latest business functions that companies are incorporating in their organizational structure, there are many customer success challenges that they need to face. A specific thing about customer success is that it is a new field. 1 Monitoring Customer Usage.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

Blue Canyon Partners

DECEMBER 4, 2020

Disruptive opportunities can: Enable B2B players to place their bets correctly on adjacencies Create new businesses Develop new monetization models with recurring revenue structures Exploit hidden situations that result in profitable, sustainable growth. The golden rule remains: to capture value one must create value for the customer.

Management 52

Management Suppliers Supply Chain B2B 52

Blue Canyon Partners

DECEMBER 4, 2020

Disruptive opportunities can: Enable B2B players to place their bets correctly on adjacencies Create new businesses Develop new monetization models with recurring revenue structures Exploit hidden situations that result in profitable, sustainable growth. The golden rule remains: to capture value one must create value for the customer.

Management 52

Management Suppliers Supply Chain B2B 52

Geehan Group

AUGUST 17, 2016

Shortly after a first round of funding in 2014, the company reported that one of its customers closed $300 million in new business as a result of the 6sense method.2 Quoting Dell's Marketing Innovation Strategist, Enterprise Demand Generation Jeff Siegel, the Dell team likes to say, “If it's not 6sense, it's nonsense."3.

Investors 52

Investors B2B Innovation Decision-making 52

Jermaine Edwards

APRIL 16, 2020

This can be seen in this simple innovation diagram: The world we’re in today is no longer about whether you can change or how fast the change is happening. Getting our customers onboard quickly with new thinking and not getting stuck in a place of fear. Poor internal and global customer collaboration.

Computers and Electronics 130

Computers and Electronics Supply Chain Telecommunications Financial Services 130

SBI

NOVEMBER 6, 2018

They ring true for anyone that wants to grow profitable revenue…and who doesn’t want that? How many customer advocates do you have? Everyone wants to know how and whether a sales technology will help them sell more, in less time, at the right price, or with less cost. We refer to those as the 4 Golden Goals of sales organizations.

CRM 46

CRM Sales Sales Analytics B2B 46