Zendesk

JANUARY 5, 2022

A software company offering solutions for sales teams, for example, won’t gain much from going to a summit for financial advisors. Host educational webinars. Webinars provide potential buyers with the educational content they need to further their professional development. Build a customer journey within your content.

Publishing 105

Publishing Sales Media CRM 105

SmartKarrot

MAY 13, 2022

Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Solve customer issues, handle customer escalations, find solutions, remove roadblocks.

Customer Success 19

Customer Success Onboarding Acquisition Customer Experience 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Ensure successful deployment of products purchased by customers thru Radware professional services.

Customer Success 19

Customer Success Publishing Onboarding Prioritization 19

Insightly

JUNE 1, 2022

Insightly CEO Anthony Smith showcased all of these new features and improvements to our customers worldwide during the Q2–2022 Product Update webinar while highlighting how these changes can help to drive more value for you and your business. . Watch the webinar. What’s new with Insightly AppConnect? Journeys completed.

CRM 98

CRM Marketing Finance Publishing 98

Upland

AUGUST 25, 2023

As Seth Mars, Forrester analyst, pointed ou t in a recent webinar , it’s rarely one leader making a buying choice in a vacuum. We’ll talk more soon about the role influence mapping software can play in achieving this. You need strong software solutions to turn these countless, important insights into actionable, daily sales activities.

Stakeholders 195

Stakeholders Decision-making Sales Leadership 195

Planview

JULY 20, 2023

A recent Planview webinar featuring TSIA VP of Technology and Ecosystems John Ragsdale, Planview Sr. Customer Success Strategist Dave Blumhorst, and Planview Director of Solution Consulting AJ Shavell, dug into how companies and consultants can align PSA capabilities to business challenges. You can re-watch the webinar here.

Profitability 52

Profitability Software Software CRM 52

SmartKarrot

FEBRUARY 2, 2022

“Customer success is about more than delivering service or support’.’ – Lincoln Murphy, Sixteen Ventures. Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The customer success function is relatively new in terms of its definition.

Customer Success 19

Customer Success Account Management Management Stakeholders 19

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Learn and share industry best practices in order to solve customer needs.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

Hubspot Sales

OCTOBER 15, 2019

If you are getting acquainted with your CRM software and are impressed with how it functions independently, allow us to introduce you to your new favorite feature — integrations. While CRM software is powerful on its own, integrating your CRM with other tools across your sales stack makes your job so much easier.

CRM 104

CRM eCommerce Software Software 104

Nutshell

JANUARY 30, 2020

Although typically perceived as software for salespeople, CRMs are the secret sauce behind most successful marketing initiatives. A CRM is an integral piece of software for marketers and salespeople. Who’s attending webinars. Who’s attending webinars. Tracking source to sale. Who’s downloading content.

CRM 155

CRM Marketing Decision-making Advertising 155

Help Scout

AUGUST 11, 2021

ClientSuccess is a product that supports individuals working in the customer success field. Rather than a blog devoted to its product, ClientSuccess focuses heavily on creating knowledge around the why of customer success rather than the how. Everything You Need to Know About Customer Advisory Boards. Tip sheets.

Customer Experience 80

Customer Experience Publishing Artificial Intelligence Leadership 80

Corporate Visions

APRIL 16, 2020

The post Customer Churn is Coming. Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. What Can You Do? by Tim Riesterer appeared first on Corporate Visions.

Acquisition 76

Acquisition Customer Success Business Planning Software 76

SmartKarrot

MAY 4, 2022

There is a lot common between the product team and the customer success team. Well, products are made for customers. And customers use products. By connecting with the customer success team who actually speaks to the customers to know what is wrong. Who is a Customer Success Manager?

Customer Success 19

Customer Success Management Onboarding Decision-making 19

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. This is an especially perplexing question for customer support teams, where measuring the impact of our actions on business metrics has always been a difficult exercise. Help Scout Customer Success Team.

Software 40

Software Software Customer Experience Small Business 40

Nutshell

SEPTEMBER 10, 2020

It also said “We make CRM software to help people grow their business” and mentioned they were hiring in customer experience. I’ve strived to carry this philosophy over into all of the resources we offer customers, including the content and appearance of our articles and tutorial videos, proactive messages, and training webinars.

Customer Experience 108

Customer Experience CRM Decision-making Customer Success 108

PandaDoc

JUNE 23, 2021

Unlike simpler terms, such as target customers (a term which only describes any company that might buy your product or service), ICPs focus on highlighting only the most valuable business stakeholders in the marketplace. ETL software can analyze, organize, and filter data extremely quickly. Sales strategy webinar. Watch it now.

B2C 94

B2C B2B eCommerce Software 94

SmartKarrot

OCTOBER 28, 2020

Role: VP Customer Success Location: San Francisco, California, US Organization: Riviera Partners As a VP of Customer Success, you will be responsible for creating and executing an operational methodology and account management process which builds on the data-driven approach; continue to iterate and improve on this process.

Customer Success 10

Customer Success Stakeholders Onboarding Innovation 10

Corporate Visions

APRIL 16, 2020

The post Customer Churn is Coming. Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. What Can You Do? by Tim Riesterer appeared first on Corporate Visions.

Acquisition 52

Acquisition Customer Success Business Planning Software 52

Corporate Visions

APRIL 16, 2020

The post Customer Churn is Coming. Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. What Can You Do? by Tim Riesterer appeared first on Corporate Visions.

Acquisition 52

Acquisition Customer Success Business Planning Software 52

Corporate Visions

APRIL 16, 2020

The post Customer Churn is Coming. Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. What Can You Do? by Tim Riesterer appeared first on Corporate Visions.

Acquisition 52

Acquisition Customer Success Business Planning Software 52

SmartKarrot

JUNE 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. Apply here: [link].

Customer Success 10

Customer Success B2C eCommerce Leadership 10

Nutshell

MARCH 19, 2024

Adoption of new technology: As technology plays such an important role in the modern sales landscape, it’s essential to evaluate how your reps use software such as a CRM to manage leads and how they deal with tech updates or changes. CRM software There’s a reason CRM software is at the top of this list.

CRM 71

CRM Sales Software Software 71

SmartKarrot

AUGUST 3, 2021

Role: Customer Success Director Location: Remote, Redwood City, CA, US Organization: Exo As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

Planview

MARCH 29, 2023

Xaas companies, particularly in enterprise software, have become transparent on pricing and discounting. TSIA has included case studies in webinars showing that companies implementing PSA with billing integration can improve DSO by 15-20%. Technology companies have been maturing their approach to discounting.

Finance 52

Finance Profitability B2B Software 52

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

MAY 21, 2021

Director, Customer Success Location: Chicago, IL, US Organization: Paro.io Director of Customer Success, you will work directly with VP Growth (whose purview includes Sales and Sales Operations) to build a high-functioning revenue organization. Identify opportunities for continuous improvement.

Customer Success 10

Customer Success Digitalization Media Onboarding 10

Zendesk

APRIL 5, 2022

companies believe they’ll experience a 25-percent increase in customer engagement over the next two years. In this demanding environment, your support agents can’t answer every one-off question and continuously troubleshoot software issues. Encourage and implement customer feedback. The post What is customer enablement? (+3

B2C 52

B2C Customer Experience Software Software 52

SmartKarrot

MAY 24, 2021

Apply here: [link] Role: Director, Customer Success Location: San Francisco, CA, US Organization: Incredible Health As Director of Customer Success, you will lead, support and develop a growing team of Customer Success (CS) Managers in half the country.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

MAY 28, 2021

The main point is to keep promises and empower customers to meet goals. Customer success is a long-term requirement that drives value across operations. Customer success strategies are now made compulsory for improving the customer relationships. Need for Customer Success in Service Companies.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

AUGUST 18, 2020

Role: Customer Success Manager Location: Remote, US Organization: Planview, Inc. In this role, you will have to build strong, trusted and influential relationships with strategic customers. You will have to create annual account plans to document and deliver both customer and Relativity goals for each specific customer.

Customer Success 10

Customer Success Finance Onboarding Facilitation 10

SmartKarrot

FEBRUARY 3, 2021

Refine and continuously improve the company’s Customer Success methodology and framework. Drive efforts to develop and maintain Success Playbooks that organize multiple roles to guide clients through an ideal lifecycle. Master the art of managing multiple projects at a time while respecting different deadlines.

Customer Success 10

Customer Success Stakeholders Onboarding Organization 10

SmartKarrot

APRIL 22, 2021

Role: Director, Customer Success – Enterprise Location: San Carlos, CA, US Organization: Trustly As a Director of Customer Success, you will act as the primary business point of contact for a portfolio of enterprise merchants and serve as a trusted consultant on their behalf. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Negotiation Account Planning Onboarding 10

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

ACT

AUGUST 14, 2023

Let’s say a lead opens your weekly newsletter and clicks on a button that leads to your upcoming webinar, but they don’t register. You can use automation software to send a personalized reminder, urging them to sign up for the webinar. In other words, converting leads into customers isn’t enough.

Customer Experience 52

Customer Experience Marketing Small Business CRM 52

SmartKarrot

JANUARY 27, 2021

Role: VP Customer Success – North America Location: Denver, CO, US Organization: Horizontal Talent As a VP of Customer Success, you will become an expert on the platform to educate customers and the team on the use and benefits of the strategy execution software. This entails becoming a guru on OKRs.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

SmartKarrot

MAY 13, 2020

Role: Customer Success Manager Location: NewYork, US Organization: CB Insights The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include some of the world’s leading corporate Strategy and Innovation groups.

Customer Success 10

Customer Success Government Innovation Leadership 10

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services. What is a Customer Success Specialist?

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10