SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Learn and share industry best practices in order to solve customer needs.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

MAY 4, 2022

There is a lot common between the product team and the customer success team. Well, products are made for customers. And customers use products. By connecting with the customer success team who actually speaks to the customers to know what is wrong. Who is a Customer Success Manager?

Customer Success 19

Customer Success Management Onboarding Decision-making 19

Nutshell

MARCH 19, 2024

Faster onboarding: After building more efficient and effective processes, you’ll have a fine-tuned prospecting, qualifying, and lead nurturing system that makes it easy for new recruits to get up to speed. The ideal solution is using powerful customer relationship management (CRM) software to organize and manage your customer data.

CRM 71

CRM Sales Software Software 71

SmartKarrot

FEBRUARY 2, 2022

“Customer success is about more than delivering service or support’.’ – Lincoln Murphy, Sixteen Ventures. Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The customer success function is relatively new in terms of its definition.

Customer Success 19

Customer Success Account Management Management Stakeholders 19

Insightly

OCTOBER 19, 2022

By opting for a CRM that’s adaptable, automated, integrated and delivered by a provider that truly cares about customer success, you can escape that lagging feeling. Why Rethink Your CRM Software? According to experts, customer experience is everything. Your CRM Lacks Sufficient Software Integration Capabilities .

CRM 52

CRM Onboarding Decision-making Finance 52

Zendesk

APRIL 5, 2022

But with B2B products, the quality of customer enablement in the form of demos, onboarding, and community forums adds value to the purchased item. Customer enablement works best when you take a collaborative approach to customer service. Encourage and implement customer feedback.

B2C 52

B2C Customer Experience Software Software 52

ACT

AUGUST 14, 2023

Let’s say a lead opens your weekly newsletter and clicks on a button that leads to your upcoming webinar, but they don’t register. You can use automation software to send a personalized reminder, urging them to sign up for the webinar. In other words, converting leads into customers isn’t enough.

Customer Experience 52

Customer Experience Marketing Small Business CRM 52

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Apply here: [link] Role: Director, Customer Success Location: San Francisco, CA, US Organization: Incredible Health As Director of Customer Success, you will lead, support and develop a growing team of Customer Success (CS) Managers in half the country.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

Nutshell

MAY 19, 2020

While a mobile fitness app may offer monthly subscriptions, it is more practical for a tax preparation software company to offer annual renewals. The list below highlights some initiatives companies can implement to ensure continued customer satisfaction, thus decreasing churn rates: Improved onboarding experience. No problem.

Acquisition 133

Acquisition Onboarding Prioritization Customer Experience 133

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

AUGUST 18, 2020

Role: Customer Success Manager Location: Remote, US Organization: Planview, Inc. In this role, you will have to build strong, trusted and influential relationships with strategic customers. You will have to create annual account plans to document and deliver both customer and Relativity goals for each specific customer.

Customer Success 10

Customer Success Finance Onboarding Facilitation 10

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services. What is a Customer Success Specialist?

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

MAY 28, 2021

The main point is to keep promises and empower customers to meet goals. Customer success is a long-term requirement that drives value across operations. Customer success strategies are now made compulsory for improving the customer relationships. Need for Customer Success in Service Companies.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

JUNE 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention.

Customer Success 10

Customer Success B2C eCommerce Leadership 10

SmartKarrot

AUGUST 3, 2021

Role: Customer Success Director Location: Remote, Redwood City, CA, US Organization: Exo As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

NOVEMBER 23, 2020

Role: Director of Customer Success – 100% remote Location: Remote, United Kingdom Organization: WORK180 As a director of Customer Success, you will identify and implement short and long-term strategies for client retention and growth. Develop and maintain an in-depth knowledge of Divvy’s products and services.

Customer Success 10

Customer Success Onboarding Account Management Leadership 10

SmartKarrot

JANUARY 27, 2021

Role: VP Customer Success – North America Location: Denver, CO, US Organization: Horizontal Talent As a VP of Customer Success, you will become an expert on the platform to educate customers and the team on the use and benefits of the strategy execution software. This entails becoming a guru on OKRs.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

SmartKarrot

MAY 21, 2021

Director, Customer Success Location: Chicago, IL, US Organization: Paro.io Director of Customer Success, you will work directly with VP Growth (whose purview includes Sales and Sales Operations) to build a high-functioning revenue organization. Identify opportunities for continuous improvement.

Customer Success 10

Customer Success Digitalization Media Onboarding 10

SmartKarrot

FEBRUARY 3, 2021

Refine and continuously improve the company’s Customer Success methodology and framework. Drive efforts to develop and maintain Success Playbooks that organize multiple roles to guide clients through an ideal lifecycle. Master the art of managing multiple projects at a time while respecting different deadlines.

Customer Success 10

Customer Success Stakeholders Onboarding Organization 10

SmartKarrot

APRIL 22, 2021

Role: Director, Customer Success – Enterprise Location: San Carlos, CA, US Organization: Trustly As a Director of Customer Success, you will act as the primary business point of contact for a portfolio of enterprise merchants and serve as a trusted consultant on their behalf. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Negotiation Account Planning Onboarding 10

Nutshell

JANUARY 14, 2020

Selling something that your customers will never hold in their hands requires a very specific approach and a whole lot of practice. Essential Software Tools for SaaS Sales. SaaS sales is the process of selling software that customers access through an online portal or website and use to solve a business problem.

Sales 127

Sales Software Software CRM 127

Hubspot Sales

JUNE 5, 2019

Rapid testing: Channel partners let you experiment with new customer bases, products, packages, promotions, and/or marketing campaigns in a low-stakes environment. For example, HubSpot’s marketing agency partners help small businesses take full advantage of HubSpot’s marketing software. How to Recruit Channel Sales Partners.

Sales 101

Sales Retail Stakeholders Onboarding 101

SmartKarrot

NOVEMBER 16, 2021

The key to a successful customer success email is (which would mean the receiver opened it, read it, and took some action) sending an email with the right intent at the right time. Especially in SaaS, where all success is perceived and not apparent, one cannot emphasize the importance of customer success emails.

Customer Success 10

Customer Success Acquisition Onboarding Communication 10

SmartKarrot

MAY 19, 2021

B2B customers prefer a personalized experience and nearly 65 percent of them will leave if you don’t deliver as per their expectations. This puts huge pressure on customer success managers to deliver as per the wish of customer. When the number of customers is high, some customers may suffer from lack of attention.

Customer Success 10

Customer Success Communication B2B Customer Experience 10

Account Management Skills

FEBRUARY 16, 2021

James Aldrich is a major account manager with over twenty years experience in both business development and account management in the software industry. So James Aldrich, he works in the software industry, and he looks after accounts, in the telco space. So James, would you mind spending a few minutes just talking about your role?

Account Management 52

Account Management Management Software Software 52

SmartKarrot

JANUARY 18, 2022

Establish strong relationships with BIOVIA R&D and Product management leadership to ensure customer needs are well represented. Recruit, develop and manage a team of product experts who deliver high-quality customer support service to customers- Ensure technical software expertise to support products to appropriate levels.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

MARCH 28, 2022

Role: Customer Success Director Location: Remote, New York, NY, US Organization: Impact As a Customer Success Director, you will be delivering world-class support to the top clients. Understand the client success metrics and consistently deliver on those metrics.

Customer Success 3

Customer Success Onboarding Facilitation Stakeholders 3

Insightly

APRIL 4, 2023

Whether you own a business, or you’re working in marketing or in a customer success or support role, you know the importance of having great customer relationships. Customer life cycle management has become increasingly important for businesses to stay competitive and retain customers.

Customer Life Cycle 52

Customer Life Cycle CRM Manufacturing Advertising 52

SmartKarrot

JUNE 30, 2021

Businesses and product creators need to know how the product works and is adopted by customers. Customer onboarding Training Engagement Product experience. Why Product Adoption is Critical for SaaS Success? Product adoption is when customers are comfortable with the product and know how to derive value from it.

Onboarding 10

Onboarding Customer Success Media Software 10

SmartKarrot

MAY 30, 2022

Customer success is essential for business success. The goal of companies is to ensure customers stay with the company. This is possible only with product success. Product success is necessary to ensure that products are working for customers or users, and that they are receiving the value they signed up for.

B2B 10

B2B Customer Success Facilitation Customer Knowledge 10

SBI

MARCH 22, 2018

The first step to success with CRM, in our view, is to make sure there’s incredible ease of use. Our software is designed with a salesperson’s needs in mind and built to help reps maximize the time they spend building relationships with customers. Better customer relationships equal higher customer satisfaction.

Management 22

Management CRM Account Management Sales 22

SmartKarrot

JANUARY 12, 2022

‘Satisfying customers by addressing their needs is one of the key foundations for a successful business. Assume you’re trying to sign up for a software program you’re unfamiliar with, and you have two choices. By adopting this model, PLG effectively speeds the customer to reach your product sooner.

B2B 10

B2B Customer Success Onboarding Decision-making 10

Account Management Skills

AUGUST 24, 2021

And so our journey was we started building HR software several years ago, and that then migrated into account management. So we’re literally here by accident, if you will, Jenny, but Kapta is as you were saying, it’s a software platform, specifically for the needs of key account managers. Jenny 02:43. Alex 19:31.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Arpedio

FEBRUARY 15, 2024

By focusing on building relationships and providing value throughout the pre-sales journey, businesses can create positive impressions that resonate with customers long after the initial purchase. This leads to higher customer satisfaction levels, increased brand loyalty, and a greater likelihood of repeat purchases and referrals.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SmartKarrot

JULY 16, 2020

Of the many old adages in the customer success business, one says that keeping the clients that are already using your software is way better than attracting the new ones. Client retention is all about acquiring your customers, boosting revenue, and saving up the company’s money. 3 Contextualize your prices.

Acquisition 10

Acquisition Client Onboarding Customer Success Onboarding 10

Nutshell

MARCH 17, 2023

The right software tools can help you automate the process and make it easy to include your customers’ names in your emails. Using a video or webinar to introduce your product allows your customer to feel like they’re gaining one-on-one support without the time or expense of actual one-on-one guidance.

B2C 154

B2C Onboarding Decision-making B2B 154