Zendesk

FEBRUARY 8, 2022

Vimeo is a SaaS company at the forefront of the video industry, empowering video creators with the tools and technology they need to succeed with video. As Vimeo’s customer base grew over the years, they found that their traditional support tools—phone and shared inbox—would not scale due to the manual effort required.

Construction 98

Construction Digitalization Customer Experience Software 98

Account Manager Tips

FEBRUARY 28, 2021

LinkedIn recently revealed the most promising jobs and in-demand skills and three customer relationship focused roles made the Top 10 #3. Customer Success Manager #7. Customisation and personalisation to be at the heart of the customer experience. Finding out what your customers want and need. Ask questions on Quora.

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

Zendesk

APRIL 5, 2022

When you invest time and energy in your customer support efforts, you’re investing in your company’s future. According to the Zendesk Customer Experience Trends Report 2022 , 73 percent of company leaders say there’s a direct link between their customer service and business performance. What is customer enablement?

B2C 52

B2C Customer Experience Software Software 52

Envisio

NOVEMBER 17, 2023

We’ve pulled 25 practical, proven tips and tricks from our customer success team and our client base to come up with a comprehensive list of ideas for how to successfully launch, promote, and get engagement for your dashboard. If possible, coordinate with your customer success manager!

Media 52

Media Stakeholders Digitalization Customer Success 52

PandaDoc

JANUARY 14, 2019

Its ubiquitousness on the web is driven by sites like YouTube and Vimeo, which might make this point an unlikely prediction for 2019. Businesses that do have the right topic, tone, and audience, however, will drive customers using video with ever-greater efficacy. Marketing teams will create and distribute more video content.

Marketing 88

Marketing Artificial Intelligence Communication Decision-making 88

SmartKarrot

AUGUST 1, 2022

This is one of the biggest fears that current-day customers have. At the same time, a status page also serves as a page to engage with the customers and let them know the updates in real time. . Thus, they also act as vehicles driving customer trust and loyalty. Helps manage customer expectations. Reduces frustration .

Communication 10

Communication B2B Customer Success Customer Experience 10

SBI

SEPTEMBER 26, 2018

Sales guys are able to see and work with that data right when they communicate with customers and prospects, being better prepared for such conversations. That allows faster and smarter reaction of your sales reps while interacting with customers and prospects. Instant reporting of related activities back to CRM.

CRM 49

CRM Sales Meetings Organization 49