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4 key lessons from the frontlines of critical customer service

Zendesk

It provides vital, often life-saving information in local languages to help people access services and make informed decisions. By consolidating their resources into one place, The Information Technology Disaster Resource Center (ITDRC) streamlined the process for deploying life-saving assistance in an emergency.

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Crack the Consulting Code: Top 10 Digital Transformation Frameworks

Flevy

It’s especially relevant for mid-size to large organizations looking to leverage AI for automating customer service, enhancing decision-making processes, or improving efficiency in various tasks. By following this framework, users can: Understand the underlying technology and its potential applications.

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KPI Management: Intellectual Property (IP) Strategy KPIs

Flevy

The objective of this article is to shed light on the significance of Intellectual Property Strategy within organizations, emphasizing how Key Performance Indicators (KPIs) associated with IP can guide strategic decision-making, facilitate the formulation of effective strategies, and enhance operational improvements.

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Account Management Reinvented: The Role of Digital Mindset in Accelerating Sales Enablement

DemandFarm

After: Brendon logs into his company’s Org Chart software. He knows immediately who can best influence the decision he will need when he presents them with a great growth opportunity. Any information he needs about his key accounts contacts is now at his fingertips. ‘There must be a better way to do this’, he thinks.

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The Complete Guide to a Consulting Business

Hubspot Sales

Simply put, consultants work to make their clients more successful. Strategy consultants are typically experts in a certain industry or field and advise on high-level, strategic business decisions, such as company vision, resources, and investments. What makes you an expert? Operations Consulting. Financial Strategy Consulting.

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Why Is Solitude the Secret to Enterprise Performance Management (EPM)?

Analytics-Based Performance Management

Another reason is the computing power, “big data”, and software is now available to access more data from traditionally disparate systems to allow digging deeper. The answer is the margin for decision errors is getting slimmer. In the past an organization could make a few bad decisions and survive. How do managers think?

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5 Skills to Help Virtual Sales

Brooks Group

By its very nature, virtual selling removes the personal connection that is important to building relationships and making sales. When you have common ground, building rapport and trust is more effortless, thus making the pitch more of a conversation than a sales pitch. Understanding the Ins & Outs of Technology.