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KPI Management: Digital Transformation Strategy KPIs

Flevy

We’ve living in the Digital Age. Pretty much every organization is pursuing a Digital Transformation Strategy to some degree. Digital Transformation Strategy encompasses the integration of digital technology into all areas of an organization, fundamentally changing operations and business models.

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What does a great customer experience look like in 2021?

Freshworks

A great customer experience is in the eye of the beholder and if last year taught us anything it is that customers will carry on using well designed digital channels for the simplicity and speed of service they provide. In 2020, we saw digital transformation happened at breakneck speed. Focusing on your customers.

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KPI Management: New Product Development KPIs

Flevy

It involves transforming ideas and market needs into products that can compete effectively in the marketplace. NPD is central to organizations looking to maintain or establish a competitive edge, enabling them to capitalize on emerging opportunities and meet evolving customer demands.

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Ohmae’s 3C Model (Strategic Triangle)

Flevy

The concept was published in his book, “The Mind of the Strategist: The Art of Japanese Business.” This can be done by using various digital tools, questionnaires, and techniques. Without a firm customer-centric strategy, organizations fail to meet the demands of shareholders and other stakeholders.

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KPI Management: Innovation Pipeline Strength KPIs

Flevy

Relevance : Ensures that innovations meet customer needs and expectations, contributing to market success and customer loyalty. Stage Gate Pass Rate Definition : The percentage of projects that successfully meet criteria at each stage gate review and proceed to the next phase of development. KPIs and Digital Transformation.

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KPI Management: Customer Segmentation and Analysis KPIs

Flevy

In today’s digital world, understanding your customer base is more crucial than ever. Customer Segmentation and Analysis stands at the forefront of this understanding, enabling organizations to tailor their strategies, products, and services to meet the diverse needs of their customers. KPIs and Digital Transformation.

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KPI Management: Research & Development (R&D) KPIs

Flevy

It is through effective R&D activities that organizations can develop groundbreaking products, improve existing offerings, and discover new ways to meet customer demands. Relevance : A shorter time to market can provide a competitive edge by ensuring products meet consumer needs quickly. KPIs and Digital Transformation.