Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. More in this guide: Why are intelligent customer experiences important?

Customer Experience 52

Customer Experience Artificial Intelligence Decision-making e-Learning 52

Miller Heiman Group

DECEMBER 2, 2019

While sellers focus on the first two phases of the customer journey, awareness and purchase, they stop short of the implementation phase—the phase that matters most to their buyers—and the phase where customer success takes over. Increasing Customer Revenue. Identifying Cross-Selling and Upselling Opportunities.

Customer Success 70

Customer Success Customer Experience Suppliers Sales 70

OnStrategyHQ

MARCH 10, 2022

Customer growth and retention: What does the volume, number of customers, geographies, or products/services look like once you reach your destination? First, we will jump into some of our favorite vision statement’s from OnStrategy client’s: #1 – Experience Kissimmee’s Vision. How is it different than today?

Supply Chain 52

Supply Chain Healthcare Innovation Profitability 52

Showpad

NOVEMBER 17, 2019

TRANSFORM 2019: Fueled by passion, engagement, learning, sharing, and lots of Showpad customers. TRANSFORM 2019: Fueled by passion, engagement, learning, sharing, and lots of Showpad customers. What we can all agree on is the integration required along the entire customer’s path – from marketing to sales to service.

Sales 81

Sales Decision-making Onboarding CRM 81

Arpedio

FEBRUARY 14, 2024

In this article, we will explore the concept of the land and expand strategy and how it can fuel your business expansion efforts. In this article, we will explore the concept of the land and expand strategy and how it can fuel your business expansion efforts.

Supply Chain 52

Supply Chain Decision-making Government Marketing 52

Hubspot Sales

JANUARY 21, 2019

We know this journey is emotional, difficult, scary, exciting, risky, and rewarding. We don’t want you to fail (so much so that we’ve created a HubSpot product dedicated entirely to startups ). I’m glad you're here. You might be in the midst of launching a startup. Regardless, welcome. A fancy tech venture based in Silicon Valley?

Investors 129

Investors Profitability Innovation Decision-making 129

Zendesk

FEBRUARY 21, 2024

Evolving technology means customers are no longer limited to shopping locally. No longer are they just selling products or services—they’re building relationships and selling a great customer experience. No longer are they just selling products or services—they’re building relationships and selling a great customer experience.

Sales 52

Sales Computers and Electronics Decision-making Software 52

Hubspot Sales

JANUARY 21, 2021

In this book, Hamilton shares her journey from sleeping on the floor of the San Francisco airport to becoming a successful investor, backing businesses founded by underrepresented entrepreneurs. Many salespeople don't plan on going into sales. But they do plan on building something, being their own boss, or leading a company someday.

Decision-making 134

Decision-making Investors Innovation Government 134

Blue Canyon Partners

DECEMBER 4, 2020

Next level technologies, marketplace demands, business consolidations, altered customer behaviors, supply chain interruptions and other disruptors influence many B2B business environments. When players find a way to exploit an inefficiency in the market they can change how a customer’s problem is solved or need is met.

Management 52

Management Suppliers Supply Chain B2B 52

Blue Canyon Partners

DECEMBER 4, 2020

Next level technologies, marketplace demands, business consolidations, altered customer behaviors, supply chain interruptions and other disruptors influence many B2B business environments. When players find a way to exploit an inefficiency in the market they can change how a customer’s problem is solved or need is met.

Management 52

Management Suppliers Supply Chain B2B 52

Showpad

APRIL 23, 2021

At first, “readiness” and “enablement” seem like they’re nearly synonyms, and adding the word “sales” in front of both may make it seem like the two phrases are entirely interchangeable. It can be easy to get lost in the world of sales terminology. Understanding the key differences between similar terms can be a challenge in its own right.

Artificial Intelligence 52

Artificial Intelligence Sales Digitalization Decision-making 52

The Congruity Group

APRIL 6, 2023

Mark’s experience in airlines runs deep as he previously headed up the Malaysia Airlines Enrich Loyalty Program, delivering consecutive year record financial success to the airline. Building Loyalty In Micro-Moments With Your Customers With Mark Ross-Smith Generating Value Through Emotional Drivers I’m excited to talk to Mark.

Government 52

Government Retail Banking Logistics 52

Showpad

OCTOBER 21, 2019

Far from creating an entirely robotic sales force, though, AI and ML can empower your Sales and Marketing staff to achieve more. All that time spent organizing CRM data, chasing content or otherwise not selling can instead be put toward more important customer-facing activities. Which job functions are most in need of automation?

Artificial Intelligence 53

Artificial Intelligence Logistics Sales Software 53

SBI

SEPTEMBER 18, 2018

With sophisticated, AI-driven features and automation that supports each phase of the buying process, the Bigtincan Hub makes it easier for sales reps to leverage customer data, interaction history and existing organizational content to fuel meeting preparation, ensure more productive customer interactions and prioritize deals more efficiently.

Digital Transformation 53

Digital Transformation Energy and Utilities Onboarding Retail 53

ReviewTrackers

MAY 24, 2018

Healthcare consumers want more options, greater convenience, fairer prices, and better interactions throughout the entire patient experience, across the continuum of care. What patients think: 81 percent of healthcare consumers are dissatisfied with their patient experience. What patients think.

Healthcare 22

Healthcare Financial Services Digitalization Decision-making 22

CoSell

FEBRUARY 4, 2022

Topics discussed: Eric's tremendous journey from an engineer to start-up CEO to Head of Sales, and what he loves about his current job at Vanta. Their strategy is to step out in front and tackle pain points their customers might experience as they grow. Insights into Vanta's sales process from lead to close. There you go.

Marketing 52

Marketing Software Software Investors 52

SmartKarrot

JUNE 30, 2020

Claiming that your customers are the heartbeat of your business is not so incorrect in the SaaS industries. To take the field of customer success a notch up, it is now the call of the new science to engulf AI and ML in the process. And that is why the advances in technology ensure that all of the customer’s action is captured as data.

Customer Success 10

Customer Success Artificial Intelligence Banking Customer Experience 10

SmartKarrot

FEBRUARY 7, 2022

This thing also applies to customer success. This thing also applies to customer success. Your customer success strategy will define the direction your company takes. But, your customer success operations will ensure that you reach your destination without any diversion. But, for that, you need to have precise execution.

Customer Success 10

Customer Success Stakeholders Software Software 10

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue. What is the Land and Expand Sales Strategy?

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

LinkedFusion

AUGUST 23, 2023

We’re about to take a deep dive into the process that turns curious prospects into a purchasing customer. Ready to rev up your engines for this lead-fueled adventure? You have to find that mix by experimenting with the different kinds of data. The variants that work best can be used for your entire campaign.

B2B 52

B2B Software Software Advertising 52

SuperOffice

FEBRUARY 1, 2021

The simple truth is – if you spend more time listening to your prospects than you do talking, you will understand them better. With open responses for your prospects to talk, you get to know them better. No wonder 57% of sales reps think open-ended questions build a better rapport with their leads: Speed up the buying process.

Sales 62

Sales Decision-making Emotional Intelligence Stakeholders 62

Insightly

NOVEMBER 30, 2022

Whether customers engage with your company via email, social media, live chat, or phone, they expect every interaction to feel personal and cohesive. Managing massive amounts of customer data effectively is no small task. Managing massive amounts of customer data effectively is no small task. What is a CRM database?

CRM 52

CRM Government Decision-making Media 52

SmartKarrot

APRIL 23, 2020

Customer Success vs Customer Experience: The Difference Between the Journey and the Destination : Customer experience concentrates on touchpoints, while customer success focuses on the end game.

Customer Experience 10

Customer Experience Customer Success Onboarding Digitalization 10

Arpedio

APRIL 11, 2024

By leveraging AI technologies , sales teams can gain valuable insights from vast datasets, personalize customer interactions at scale, and predict future trends with greater accuracy. AI for sales represents a paradigm shift in how businesses approach customer acquisition and relationship management. What is AI for Sales?

Artificial Intelligence 52

Artificial Intelligence Prioritization Sales Innovation 52

Showpad

OCTOBER 20, 2021

When we began to develop Showpad’s new video tool, we didn’t want to add fuel to the fire. We worked with SDRs to perfect the small stuff, like choosing custom thumbnails, to give reps exactly what they need to succeed. But even though it’s been available, video has never been the default channel for interpersonal communication.

Management 59

Management Sales Sales Management Stakeholders 59