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Rethink Sales Podcast: The Love-Hate Relationship With Remote Work

SalesGlobe

Ah, the love hate relationship with remote work. Mark Donnolo Now, I’ve always loved to work. So I’ve never had a hate relationship with work unless it was that at sailboat factory that I used to work for when I was a teenager. Mark Donnolo Yeah, you know, I’ve always loved work, Michelle.

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Here's What Sales Leaders Should Prioritize in 2021 According to a Sandler Expert

Hubspot Sales

How has your sales leadership style changed this year? As companies are facing uncertainty with their ability to operate and sell their products, effective leadership may have a whole new set of requirements. It’s time to rewrite the sales leadership rulebook. Transparency and involvement from company leadership.

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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies, and remote work. Do your support teams have open channels of communication with leadership to share feedback? Does your business support flexible and remote work?

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What is agent experience? (and why it’s good for customers, too)

Zendesk

Much like customer experience, agent experience can mean any and all aspects of a support agent’s engagement with a company—from the tools and workflows that make it possible to do their job to the initiatives that prioritize their well-being. Prioritizing agent experience amid new challenges. 50% of support teams are fully remote.

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4 ways a unified CRM simplifies life for your remote teams

Insightly

of households reported at least one member switching from in-person work to telework. . . Many Americans who have switched to remote work recognize the benefits. There’s zero commute and a comfortable work environment. Here’s why adopting a unified CRM can be a smart choice for your remote teams.

CRM 98
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4 ways a unified CRM simplifies life for your remote teams

Insightly

of households reported at least one member switching from in-person work to telework. 40 tips for remote work. Here’s how to stay productive & keep a work-life balance while working remotely. Many Americans who have switched to remote work recognize the benefits. Business & tech.

CRM 52
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Supporting your customers starts with supporting your agents

Zendesk

Prioritizing mental health starts with understanding new challenges. Not only has customer engagement reached record highs, but teams have also been juggling longer hours and the isolation of remote work. Here are the biggest changes to agent work (according to agents). Adding tools to improve remote work.