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Here's What Sales Leaders Should Prioritize in 2021 According to a Sandler Expert

Hubspot Sales

How has your sales leadership style changed this year? As companies are facing uncertainty with their ability to operate and sell their products, effective leadership may have a whole new set of requirements. It’s time to rewrite the sales leadership rulebook. Transparency and involvement from company leadership.

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What is agent experience? (and why it’s good for customers, too)

Zendesk

Much like customer experience, agent experience can mean any and all aspects of a support agent’s engagement with a company—from the tools and workflows that make it possible to do their job to the initiatives that prioritize their well-being. Prioritizing agent experience amid new challenges. 50% of support teams are fully remote.

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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies, and remote work. Do your support teams have open channels of communication with leadership to share feedback? Does your business support flexible and remote work?

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COVID-19 and the Digital Transformation of Alliance Management

PartnerTap

These failures will only be exacerbated by an increasingly volatile and remote work environment. As businesses continue to operate remotely, it’s becoming increasingly critical that companies are as transparent as possible with their Partners. Of those, 30 to 60% are underperforming [1]. Don’t be a statistic of failure.

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Supporting your customers starts with supporting your agents

Zendesk

Prioritizing mental health starts with understanding new challenges. Not only has customer engagement reached record highs, but teams have also been juggling longer hours and the isolation of remote work. 55 percent of agents say that a supportive work environment is the most important thing they need to do their job well.

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How Sales Enablement Can Drive Revenue Growth in 2021 According to Crayon's Director of Sales

Hubspot Sales

How did your leadership priorities change in 2020? According to recent HubSpot research, 65% of sales leaders who outperformed revenue targets in 2020 reported having a dedicated person or team working on sales enablement efforts instead of making it an initiative someone works on off the side of their desk.

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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies, and remote work. Do your support teams have open channels of communication with leadership to share feedback? Does your business support flexible and remote work?