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How software and cloud companies can scale CX with self-service and intelligent triage

Zendesk

Why scaling is a challenge for software and cloud services companies. Software and cloud services companies sometimes struggle with scaling CX because of the complexity of their product and offerings. These are a few common challenges software and cloud services companies face on their CX journey. Rapid growth.

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Aptology Announces New VP Engineering as Company Embarks on Ambitious Scaling Plans

Aptology

03, 2020 (GLOBE NEWSWIRE) — Aptology, the leading people intelligence platform, announced today that Sankar Narayanan, former Senior Director of Software Development at Workday, has joined the company as the Vice President of Engineering. What if you could do it objectively and at scale? San Francisco, CA, Dec.

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7 Best Practices to Build a Customer Experience Strategy at Scale

Customer Think

I wrote today’s post for Nextiva; it covers an important topic: how to scale your customer experience strategy and includes how you can implement tools like Nextiva to support that strategy. As a result, more and more companies are slowly getting […]

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The Sales Transformation Imperative in 2024: Co-Selling

PartnerTap

2024 is the year companies admit the old sales playbook is broken and invest in sales transformation. Buyers have changed how they buy products and services for their companies and deal dynamics are exponentially more complex. Companies that don’t modernize their sales playbooks won’t survive.

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How Zoom Uses AI to Ramp up Sales Certification and Proficiency

Zoom––a leading video and communications platform company––was finding it increasingly challenging to train their global salespeople on their multiple product lines and 1000’s of different conversations. The company is the first to offer a platform for immersive sales simulations in natural language. About Second Nature.

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Co-Sell Transformation Tech Stack

PartnerTap

Because companies are realizing the old sales playbook is broken and finally making sales transformation a top priority in 2024. Some companies have publicly announced new “partner-first” or “channel-first” sales strategies. But companies today don’t have systems designed for co-selling.

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Zendesk + Ultimate: Setting a new standard of service with AI agents

Zendesk

Together, Zendesk and Ultimate will offer companies the flexibility and control to resolve issues their way–be it fully autonomous AI agents, workflow automation, or human touch. As part of Zendesk, we now have the scale to drive this transformation for every business.”