Red Star Kim

FEBRUARY 8, 2024

At the recent Business Development for Professionals – 2024 Virtual Conference – MBL Seminars I presented a session entitled “Supporting Fee-Earners in Sales Targeting”. Here is a summary of the sales targeting toolbox for professional services firms. The second question is “ Where will we play?”.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Red Star Kim

MAY 2, 2023

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector.

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

Mike Kunkle

NOVEMBER 23, 2023

Despite a hodge-podge of definitions in the market, we know that sales enablement is the act of providing sales reps with the knowledge, skills, and resources they need to achieve the highest-possible levels of sales effectiveness and to achieve organizational goals. About a year later, the downsizing began.

Sales 258

Sales Finance Decision-making Profitability 258

Arpedio

JANUARY 3, 2024

While they might seem interchangeable, understanding the key differences between these approaches is essential to building long-term customer relationships and maximizing revenue. Both strategies are critical to business growth, but require distinct techniques and skill sets to execute effectively.

Account Management 52

Account Management Management Client Relationships Prioritization 52

Zendesk

MARCH 1, 2024

ICR optimizes call handling and improves customer experiences by using data points and algorithms to connect callers with the most qualified agents. Most customers are all too familiar with the frustration of calling traditional service lines. The system then determines the appropriate agent to handle the call.

Telecommunications 52

Telecommunications Prioritization Customer Experience Software 52

Arpedio

DECEMBER 15, 2023

This involves identifying their needs, communicating effectively, and providing value through customized solutions. At its core, account management is all about ensuring customer satisfaction and driving business growth through effective client management. This, in turn, can drive growth and revenue for the business.

Account Management 52

Account Management Management Client Relationships Negotiation 52

Arpedio

JANUARY 3, 2024

These roles may sound similar, but they come with distinct responsibilities, skill sets, and impacts on client relationship management. Understanding the nuances between executive and manager roles within the sales and client management landscape is essential for optimizing team performance and ultimately, fostering robust business growth.

Account Management 52

Account Management Management Acquisition Account Growth 52

Hubspot Sales

NOVEMBER 8, 2023

Transitioning into a leadership role requires a whole new set of skills and strategies. In this blog post, we'll explore 14 essential best practices and tips from experienced sales managers at HubSpot. Your skill as a manager is only as good as your foundation. Best Practices for Sales Managers 1. really takes a toll on you.

Sales Management 100

Sales Management Management Energy and Utilities Emotional Intelligence 100

Arpedio

FEBRUARY 14, 2024

In this article, we will delve into the disparities between account management and sales, exploring their individual responsibilities, skillsets required, and the impact they have on customer satisfaction and revenue generation. On the other hand, sales professionals focus on acquiring new customers and closing deals.

Account Management 52

Account Management Management Sales Client Relationships 52

Arpedio

JANUARY 3, 2024

We’ll discuss what each approach entails, their unique benefits and limitations, and how they can be used to support your sales team’s growth. Understanding the differences between these methods is essential for optimizing your sales team’s development. What is Sales Coaching? What is Sales Training?

Sales Training 52

Sales Training Sales Organization Meetings 52

Hubspot Sales

AUGUST 10, 2020

At a high level, there are core skills that are a must for a career in sales. While possessing these skills doesn’t guarantee success, they are critical for carrying out the daily duties of a sales professional. You must know what steps an individual takes to go from lead to customer, and what your role is in supporting that process.

Sales 142

Sales Negotiation Communication Leadership 142

Red Star Kim

FEBRUARY 14, 2023

At the start of February it was a full house of delegates from accountancy, law and consultancy firms (including from Hong Kong) at the PM Forum ’s “Coaching and Consulting skills for marketing and business development professionals”. And then consider then how to apply the strengths to the areas where they are seeking support.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Arpedio

DECEMBER 19, 2023

In the business world, companies engage in a variety of transactions to support their growth and generate revenue. B2B sales refer to the selling of goods or services from one company to another. Whether you are a small business owner or a sales professional, it is essential to comprehend the dynamics of B2B sales.

B2B 52

B2B Interpersonal Skills Value Proposition Negotiation 52

Red Star Kim

NOVEMBER 13, 2023

EQ covers a lot of the important abilities people need to support good communications and relationships. And to ensure that any new systems were adopted by employees and embedded in day to day practice to ensure consistency of service. Who is your customer? What does your customer value? kimtasso.com).

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Zendesk

MARCH 7, 2024

Businesses today walk on a tightrope when it comes to customer service and efficiency. Businesses can use WFO to optimize their operations, customer experience (CX) , and balance sheet simultaneously. It can also ensure that agents deliver an outstanding customer experience time after time.

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

Arpedio

MARCH 26, 2024

It serves as the foundation for establishing strong customer relationships, understanding market dynamics, and ultimately closing deals that drive revenue growth. Customer Profiling: Conducting research to understand the needs, preferences, pain points, and buying behaviors of target customers. What is a Pre-Sales Strategy?

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

Brooks Group

SEPTEMBER 14, 2023

Sales coaching gives sales professionals the mentoring they need to resolve critical skills competency gaps and be more productive. One-on-one coaching is an essential way to supplement group training sessions, with topics that are tailored for each individual.

Sales 91

Sales Sales Training Sales Management Onboarding 91

Insightly

SEPTEMBER 28, 2021

4 customer service challenges (and how to solve them). This is part 2 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Is this a support issue, or does it have more to do with training? It just doesn’t work.”.

Remote Working 98

Remote Working Prioritization Communication Stakeholders 98

Red Star Kim

NOVEMBER 24, 2023

She has a rare skill translating decades of business school insight into powerful, pragmatic tools driving organizational and individual change. I was alarmed to hear that some don’t find time to read essential reports on new matters and pitch success rates. I smiled as she pointed out that tech companies call their customers “users”.

Digitalization 130

Digitalization Leadership Marketing Brainstorming 130

Account Management Skills

FEBRUARY 22, 2024

But I think the agency business model and how account managers are set up in their roles needs an overhaul before the finger is pointed at their lack of skill/abilities. There’s often a mismatch in expectations.

Account Management 52

Account Management Management Client Development Account Growth 52

Arpedio

FEBRUARY 14, 2024

To stay ahead of the competition, it is essential to have a well-defined sales strategy , optimized sales tactics , and a sales team that is aligned with the business goals. It includes metrics such as revenue generated, number of deals closed, and customer acquisition. To excel in sales, various factors come into play.

Business Growth 52

Business Growth Sales Sales Training Decision-making 52

KAM With Passion

JUNE 20, 2021

In a first post dedicated to KAM Skills & Competencies Development, we have explored how to define a solid approach to KAM Training based on 5 fundamental principles. In this second post, we explore how to develop KAM Skills & Competencies and how to build the KAM Training Path that supports this goal.

Key Account Management 130

Key Account Management Account Management Co-Creation Account Planning 130

Brooks Group

JUNE 26, 2023

Every organization offers distinct products and/or services, has a specific go-to-market (GTM) strategy, and faces different competitors. But how can you deliver sales training at scale that leverages the strengths and addresses the skill gaps of each sales professional on your team? return, generating an ROI of 353%.

Sales Training 52

Sales Training Sales Onboarding Profitability 52

Nutshell

MARCH 19, 2024

When you can pinpoint dips in productivity and identify the elements that contribute to slower workflows, you can make the changes needed to support your sales team. Higher customer retention rates: With your uber-productive sales reps on the job, your customers will have a more enriched customer experience, instilling trust and loyalty.

CRM 71

CRM Sales Software Software 71

Flevy

FEBRUARY 26, 2024

This strategic pivot is essential for enhancing competitiveness, improving customer experience, and fostering innovation. This transformation is crucial for staying relevant in an increasingly digital world where customer expectations are constantly evolving, and competition is intensifying.

Digital Transformation 52

Digital Transformation Digitalization Management Innovation 52

Account Manager Tips

NOVEMBER 29, 2022

Customer Success. Customer success is focused on working proactively in partnership with customers to help them get more value out of your solutions over time. check out Grow Gain Retain Customer Success Community) Change industries. people and have prepared this pitch on our service. You must have high standards.

Key Account Management 130

Key Account Management Account Management Management Procurement 130

Arpedio

MARCH 6, 2024

It encompasses various tasks such as understanding client objectives, coordinating internal resources, and providing personalized support and solutions. Their role is multifaceted, involving elements of sales, customer service, and strategic planning.

Account Management 52

Account Management Management Client Relationships Communication 52

PandaDoc

APRIL 17, 2024

Calculating ACV can deliver many benefits , from increased customer retention to better forecasting. The former tracks revenue from individual customers, whereas ARR looks at total revenue. ACV and ARR are essential KPIs for tracking the success of subscription-based companies. It shows which customers are the most lucrative.

Sales 52

Sales Internet Profitability CRM 52

Arpedio

OCTOBER 17, 2023

How to build a winning account management team Account Management Software ← Back to blog A winning account management team can be your secret weapon to supercharge your company’s growth and customer satisfaction. Ready to increase customer lifetime value? It’s essential to address these concerns promptly and effectively.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Zendesk

MARCH 25, 2021

What skills and qualifications do call center representatives need? A call center representative, or call center agent, is someone who talks on the phone with customers or members of the public at a dedicated inbound or outbound call center. What skills and qualifications do call center representatives need?

Remote Working 92

Remote Working Software Software Communication 92

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. SaaS businesses have the unique responsibility of providing both basic and technical support.

e-Learning 52

e-Learning Software Software Brainstorming 52

Apptivo

DECEMBER 12, 2022

Does your business require you to conduct transactions, use equipment, and provide services out in the field? If the answer is yes, one of the smartest investments you could make is in a Field Service Management system (FSM). What software to use for Field service management? Benefits to Customers. billion in 2021 to $8.06

Software 98

Software Software Management Decision-making 98

Brooks Group

MARCH 6, 2023

It creates a customized approach for each one. Sales training provides new and existing salespeople with the skills and knowledge they need to succeed in their roles. This can include everything from product knowledge to customer service techniques. What Is Sales Training?

Sales Training 52

Sales Training Sales Leadership Profitability 52

Hubspot Sales

AUGUST 30, 2021

If you’re considering this option for yourself, it’s essential to be aware of the pros and cons before deciding. While it’s essential to have business acumen, no specific industry experience is required to purchase a franchise. Existing customer base and brand awareness. Support from the franchise owner.

Decision-making 128

Decision-making Small Business Profitability Finance 128

Arpedio

APRIL 15, 2024

The adoption of AI technologies is not merely a trend; it represents a fundamental shift that empowers businesses to optimize their sales processes, improve customer engagement, and drive revenue growth. By analyzing large volumes of data in real-time, AI can identify trends, predict customer needs, and recommend personalized solutions.

Artificial Intelligence 52

Artificial Intelligence Decision-making Innovation Prioritization 52

Hubspot Sales

AUGUST 17, 2020

There is an infinite number of ways to engage with and sell to customers. While many companies are hyper-focused on making the sale, building lasting relationships with customers is an essential aspect of achieving sustainable business growth. Establish and maintain customer relationships. Determine growth opportunities.

Account Development 95

Account Development Management Advertising Profitability 95